Compare VICIdial vs. CustomerSure

There is a wide range of Customer Support Software products available for businesses right now. The ideal way to find out which one fits your needs best is to compare them side by side. For example, here you can assess VICIdial and CustomerSure for their overall score (8.0 vs. 7.4, respectively) or their user satisfaction rating (96% vs. 100%, respectively). You can also compare their individual modules and pricing stipulations and other useful data below. When matching products make sure to check their similar capabilities and mark their distinctive elements to obtain a clearer picture of both deals. Similarly, remember to check other issues like security, backup, usability, and customer service. Those of you who want to save some time or want a Call Center Software suggestion from our team might want to investigate these top choices for this year: CallTrackingMetrics, Vocalcom Cloud Contact Center, Freshdesk.
Comparison

VICIdial

VS

CustomerSure

VS

VICIdial screenshot CustomerSure screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

7.4 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

100% ?

Pricing

Pricing

free

$79.00

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
CustomerSure is a customer feedback and follow-up tool to get you closer to your target customers.
Useful Links
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises | Medium Business
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Phone No.

Phone No.

+1-888-894-8424 415 800 3497
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

CustomerSure integrates with most CRM systems as well as

  • Magento
  • Shopify
  • Xero
  • BigCommerce
  • Sage One
  • BCC
  • API
  • Google Apps Email Integration
Languages

Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, UK, Ireland, Canada, South Africa, Europe, Australia, Germany, India
Company's Address

Company's Address

Tampa, Florida
USA
John Buddle Work Village Buddle Road Newcastle upon Tyne, Tyne and Wear NE4 8AW United Kingdom
Prominent Clients

Prominent Clients

Kiravans, ShoeMe, RIBA Bookshops
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

CustomerSure FEATURES

  • Quick and easy-to-answer customer satisfaction surveys
  • Easy-to-create customer service pages that can be integrated easily onto your website
  • Central feedback stream which can be shared with your team
  • Task management
  • Reporting tools to monitor customer satisfaction issues and trends
Available Plans

Available Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

The tool offers a 14-day free trial on all plans.

  • Starter: $79/month
  • Feedback Pro: $149/month
  • Enterprise: $499/month

For those companies that have more special customer satisfaction needs, contact the company for the pricing plan according to their needs and budget.

Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about CustomerSure pricing
Available Support

Available Support

Phone Live Support
Ticket Training
Phone
Training
Vendor Email

Vendor Email

sales@vicidial.com
Software Comparison

Software Comparison

Compare with LiveChat
Compare with Free Call
Compare with ClickDesk
Compare with Knovio
Compare with Surfly
Compare with Calero
Compare with CrazyCall
Compare with Cugic Live Chat
Compare with CDMessenger
Compare with Helprace
Compare with Comm100
Compare with Kapdesk
Compare with GoToAssist
Compare with Surveyi2i
Compare with CDMessenger
Compare with QB Techs
Compare with SysAid
Compare with CallFire
Compare with Scorebuddy
Compare with LiveHelpNow
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

In case you are still having doubts about which app will work best in your case it might be a sound idea to take a look at each service’s social metrics. These metrics are usually an indicator of how popular every product is and how big is its online presence. For example VICIdial Twitter profile has currently 519 followers. At the same time CustomerSure Twitter is followed by 848 people.