Compare VICIdial vs. CustomerSureThere is a wide range of Customer Support Software products available for businesses right now. The ideal way to find out which one fits your needs best is to compare them side by side. For example, here you can assess VICIdial and CustomerSure for their overall score (8.0 vs. 7.4, respectively) or their user satisfaction rating (96% vs. 100%, respectively). You can also compare their individual modules and pricing stipulations and other useful data below. When matching products make sure to check their similar capabilities and mark their distinctive elements to obtain a clearer picture of both deals. Similarly, remember to check other issues like security, backup, usability, and customer service. We are aware that not all companies have the time to test a large number of different solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: Five9, Freshdesk, CallTrackingMetrics.
|Quote-based||Monthly payment | Quote-based|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
CustomerSure is a customer feedback and follow-up tool to get you closer to your target customers.
|Small Business | Large Enterprises | Medium Business | Freelancers||Large Enterprises | Medium Business|
|+1-888-894-8424||415 800 3497|
VICIdial integrates with the following business systems and applications:
CustomerSure integrates with most CRM systems as well as
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||USA, UK, Ireland, Canada, South Africa, Europe, Australia, Germany, India|
| Tampa, Florida|
|John Buddle Work Village Buddle Road Newcastle upon Tyne, Tyne and Wear NE4 8AW United Kingdom|
|Kiravans, ShoeMe, RIBA Bookshops|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
The tool offers a 14-day free trial on all plans.
For those companies that have more special customer satisfaction needs, contact the company for the pricing plan according to their needs and budget.
|Learn more about VICIdial pricing||Learn more about CustomerSure pricing|
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In case you are still having doubts about which app will work best in your case it might be a sound idea to take a look at each service’s social metrics. These metrics are usually an indicator of how popular every product is and how big is its online presence. For example VICIdial Twitter profile has currently 519 followers. At the same time CustomerSure Twitter is followed by 848 people.