Compare VICIdial vs. CustomerSureWith various functionalities, pricing, terms, and more to check, choosing the best Customer Support Software for your firm is hard. Nevertheless making use of our system, it's easy to match the characteristics of VICIdial and CustomerSure as well as their general rating, respectively as: 8.0 and 7.4 for overall score and 96% and 100% for user satisfaction. You can also evaluate them feature by feature and see which program is a more suitable fit for your business. Don’t forget to ask for a demo first before opting in for a plan to experience how the solution performs in real setting. Our experts made sure to prepare reviews of all popular Call Center Software solutions available out there, but among them these three deserved our special attention: Five9, CallTrackingMetrics, Freshcaller.
|Quote-based||Monthly payment | Quote-based|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
CustomerSure is a customer feedback and follow-up tool to get you closer to your target customers.
|List of Features|
List of Features
|+1-888-894-8424||415 800 3497|
|Kiravans, ShoeMe, RIBA Bookshops|
| Tampa, Florida|
|John Buddle Work Village Buddle Road Newcastle upon Tyne, Tyne and Wear NE4 8AW United Kingdom|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English, Ireland, South Africa, Europe, Australia, Germany, India|
|Small Business | Large Enterprises | Medium Business | Freelancers||Large Enterprises | Medium Business|
VICIdial integrates with the following business systems and applications:
CustomerSure integrates with most CRM systems as well as
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
The tool offers a 14-day free trial on all plans.
For those companies that have more special customer satisfaction needs, contact the company for the pricing plan according to their needs and budget.
|Learn more about VICIdial pricing||Learn more about CustomerSure pricing|
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Both VICIdial and CustomerSure were tested by a team of independent SaaS experts who carried out a thorough examination of all core elements of each software. Their total rating was prepared using our unique SmartScore system that calculates a separate partial score to each factor such as: main functionalities, client support, mobile support, security, user satisfaction as well as reviews in other media. We realize useful features are not the only factor essential to a business so we make an effort to pay attention to all aspects of a software prior to calculating its final score.