Compare VICIdial vs. CustomerSure

With various functionalities, pricing, terms, and more to check, choosing the best Customer Support Software for your firm is hard. Nevertheless making use of our system, it's easy to match the characteristics of VICIdial and CustomerSure as well as their general rating, respectively as: 8.0 and 7.4 for overall score and 96% and 100% for user satisfaction. You can also evaluate them feature by feature and see which program is a more suitable fit for your business. Don’t forget to ask for a demo first before opting in for a plan to experience how the solution performs in real setting. Our experts made sure to prepare reviews of all popular Call Center Software solutions available out there, but among them these three deserved our special attention: Five9, CallTrackingMetrics, Freshcaller.
Comparison

VICIdial

VS

CustomerSure

VS

VICIdial screenshot CustomerSure screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

7.4 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

100% ?

Price

Price

free

$79.00

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

Overview

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
CustomerSure is a customer feedback and follow-up tool to get you closer to your target customers.
Quick Links
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone
Training
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

CustomerSure FEATURES

  • Quick and easy-to-answer customer satisfaction surveys
  • Easy-to-create customer service pages that can be integrated easily onto your website
  • Central feedback stream which can be shared with your team
  • Task management
  • Reporting tools to monitor customer satisfaction issues and trends
Contact No.

Contact No.

+1-888-894-8424 415 800 3497
Popular Clients

Popular Clients

Kiravans, ShoeMe, RIBA Bookshops
Contact Email

Contact Email

sales@vicidial.com
Vendor's Address

Vendor's Address

Tampa, Florida
USA
John Buddle Work Village Buddle Road Newcastle upon Tyne, Tyne and Wear NE4 8AW United Kingdom
Available Languages

Available Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, Ireland, South Africa, Europe, Australia, Germany, India
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises | Medium Business
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

CustomerSure integrates with most CRM systems as well as

  • Magento
  • Shopify
  • Xero
  • BigCommerce
  • Sage One
  • BCC
  • API
  • Google Apps Email Integration
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

The tool offers a 14-day free trial on all plans.

  • Starter: $79/month
  • Feedback Pro: $149/month
  • Enterprise: $499/month

For those companies that have more special customer satisfaction needs, contact the company for the pricing plan according to their needs and budget.

Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about CustomerSure pricing
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both VICIdial and CustomerSure were tested by a team of independent SaaS experts who carried out a thorough examination of all core elements of each software. Their total rating was prepared using our unique SmartScore system that calculates a separate partial score to each factor such as: main functionalities, client support, mobile support, security, user satisfaction as well as reviews in other media. We realize useful features are not the only factor essential to a business so we make an effort to pay attention to all aspects of a software prior to calculating its final score.