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Compare VICIdial vs Creative Social Intranet

What is better VICIdial or Creative Social Intranet? When choosing the right Communications Software for your firm it is recommended that you examine the features, rates, along with other critical info regarding the product and vendor.

Here, you are able to see the similarities and discrepancies between VICIdial (overall score at 8.0 and user satisfaction at 96%) and Creative Social Intranet (overall score at 8.0 and user satisfaction at 96%). It's also possible to check their unique details, like functions, plans, pricing, terms and conditions, etc. Similarly, read the terms thoroughly for information on hidden costs, such as, installation, separate support plan, upgrade fees, storage fees, and other similar charges.

Users who don't have much time or want a Call Center Software advice from our team might want to take a look at these top choices for this year: Ytel, Freshcaller, RingCentral Contact Center.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.

Company Email

sales@vicidial.com

Contact No.

Company's Address

Tampa, Florida
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Share Videos
  • Publish News
  • Internal Branding
  • Mobile Responsive
  • Schedule Calendars
  • Holiday calendar planner
  • Post Announcements
  • Write and Share blogs
  • Internal Chat
  • Image gallery
  • Advanced Search
  • Bookmarks
  • Employee directory
  • Employee profile
  • Employee recognition Peer to Peer, Manager to Subordinate, Subordinate to Manger
  • Employee rewards
  • Employee recommendations
  • Employee certifications
  • Employee skill tagging
  • Tags
  • Meeting room booking system
  • Asset booking system
  • Page sharing
  • Groups / Communities
  • Local news & activity feed
  • Security permissions
  • Group Forums
  • File uploading
  • File sharing
  • Shout-outs
  • Tailored profile pages
  • Activity streams
  • Comments
  • Notifications
  • Likes
  • Microblogging
  • @mentions
  • Content publishing
  • Custom Top menu links
  • Inbuilt HTML editors
  • Left menu navigation
  • Friendly URLs
  • Document library
  • Document editing
  • Visual preview
  • Version history
  • Export content and files
  • Document search
  • Task updates/ Work reports / project management
  • Analytics, Real time metrix
  • Chat bots
  • Elearning
  • Gamifications

Pricing Info

Contact Creative for enterprise pricing information and other product details on Creative Social Intranet. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

HCC, Westside, Zydus Cadila, CSIA

Integrations

LDAP

Okta
Gmail
IBM
DropBox
Google Drive
Apple Mail
Microsoft Outlook
Microsoft Excel
Microsoft Office 365
Microsoft Exchange
Slack
Atlassian HipChat
Box
iOffice
Aruba Networks
Jira
Zapier
Salesforce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Creative Social Intranet is a communication application that connects employees and departments together, enabling the cultivation, discussion, and growth of concepts and motivation.

Company Email

sales@creativewebmall.com

Contact No.

Company's Address

130, Damji Shamji Industrial Estate, L.B.S Marg,
Vikhroli (West) – Mumbai
India

RingCentral Contact Center

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By Quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Intelligent Routing

  • ACD
  • Outbound Campaign Management
  • Omnichannel Routing
  • Skills-Based Routing
  • Social Media Interactions
  • Voicemail Routing
  • IVR
  • Chat and Co-Browse
  • Outbound Dialing
  • Virtual Hold

Integration Tools

  • CRM Integrations
  • RestFUL APIs
  • Data-Driven Routing
  • Click-to-Call
  • Screen Pops

Administration and Management

  • Surveys
  • Omnichannel Analytics
  • Prebuilt Reports
  • Whisper Coaching, Silent Monitoring, and Barge-In
  • Supervisor Tools
  • Call Recording
  • Analytics and Dashboards
  • Administration Without IT

Workforce Management and Optimization

  • Full Workforce Optimization (WFO)
  • Gamification
  • Screen Recording
  • Performance Management
  • Quality Management (QM)
  • Workforce Management (WFM)
  • Coaching and Learning Tools
  • Speech and Text Analytics

Security Options

  • Seasonal Scaling
  • Work-Anywhere Agents
  • Permission-Based Access
  • Active Failover
  • Encryption
  • Compliant With Security Standards

Customer Engagement

  • Collaboration Options
  • Shared Directory
  • PBX Integration

Pricing Info

RingCentral Contact Center offers three flexible payment plans that are available by quote. These are priced according to the number of features you will be needing, and the type of service you require.

Basic Plan – By Quote

Focuses mostly on inbound and outbound voice calls. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD capabilities

Advanced Plan – By Quote

Focuses mostly on integrations and omnichannel communications. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)

Ultimate Plan – By Quote

Focuses mostly on blended outbound dialers. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)
  • Advanced IVR Outbound dialing capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing

Integrations

RingCentral Contact Center can integrate seamlessly with a number of ready-to-use connectors as well as third-party applications to help you personalize your user experience. The platform also offers open APIs to help you tailor the platform to your specific business needs. Some of the integrations it can support include:

  • Desk
  • ServiceNow
  • Microsoft Dynamics
  • Zendesk
  • Salesforce
  • NetSuite
  • Oracle
  • HappyFox
  • Amazon Alexa
  • YAPI
  • AgileCRM
  • Gong.io
  • Workato
  • noCRM.io
  • ConvergeHub
  • Hangouts Chat
  • RingCentral Phone
  • RingCentral Meetings
  • RingCentral Glip
  • RingCentral Archiver
  • Gmail
  • Trello
  • Zapier
  • Skype
  • Cloze
  • ZohoCRM
  • PieSync
  • MailChimp
  • New Relic

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust communications system that helps businesses boost customer relationships .

Company Email

Contact No.

Company's Address

20 Davis Drive Belmont, CA 94002 USA

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If you continue having second thoughts about which product will work best in your case it may be a sensible idea to investigate each service’s social metrics. These metrics are quite often a way to see how popular a given software is and how big is its online presence.For instance, if you check VICIdial LinkedIn profile you’ll learn that they are followed by 13 people. In case of Creative Social Intranet the number of followers on their LinkedIn page is 267.

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