Compare VICIdial vs. CrazyCall

Finding the appropriate Customer Support Software product is as simple as contrasting the solid and low functionalities and terms offered by VICIdial and CrazyCall. Here it's also possible to match their overall scores: 8.0 for VICIdial vs. 8.4 for CrazyCall. Or you can verify their general user satisfaction rating, 96% for VICIdial vs. 100% for CrazyCall. We suggest that you put some effort and study their unique features and determine which one is the better alternative for your business. Likewise, remember to factor in your company’s or industry’s unique case, for example, a multilingual solution for a global company or a mobile platform to help you work on the go. Those of you who are pressed for time or could use a Call Center Software suggestion from our experts might want to investigate these top choices for the current year: CallTrackingMetrics, Five9, Freshcaller.
Product

VICIdial

VS

CrazyCall

VS

VICIdial screenshot CrazyCall screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

8.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

100% ?

Cost

Cost

free

$10

Pricing Type

Pricing Type

Quote-based Free | Monthly payment | Annual Subscription | Quote-based
Complete Review

Complete Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
CrazyCall is a call center platform that offers advanced technologies to support and control contact center environments anywhere in the world.
Easy Links
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about CrazyCall pricing
Company's Address

Company's Address

Tampa, Florida
USA
Four Embarcadero, Suite 1400, PMB #60
San Francisco, CA 94111
USA
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

CrazyCall offers three pricing plans to meet the needs of different users. Give the details a look, and select the best plan for your company:

Plan A –$10/user/month

  • 1000 free monthly minutes per user to 20 countries
  • 3 maximum number of projects
  • Free inbound calls
  • Free phone number
  • Add: $4 for additional number
  • 45 days call recording storage
  • 45 days call history and reporting
  • No access restriction

Plan B – $20/user/month

  • 1000 free monthly minutes per user to 40 countries
  • Unlimited number of projects
  • Free inbound calls
  • Free phone number
  • Add: $4 for additional number
  • 1 year call recording storage
  • 1 year call history and reporting
  • With access restriction

Plan C – $40/user/month

  • 1000 free monthly minutes per user to 60 countries, unlimited calls to the US and Canada
  • unlimited number of projects
  • Free inbound calls
  • Free phone number
  • Add: $4 for additional number
  • Unlimited call recording storage
  • Unlimited call history and reporting
  • With access restriction
Vendor Email

Vendor Email

sales@vicidial.com info@crazycall.com
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Currently CrazyCall can integrate with numerous 3rd party apps through Zapier integrations. It also provides native Pipedrive integration.

Phone Number

Phone Number

+1-888-894-8424 +1(415) 366-1222
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

CrazyCall FEATURES

  • Call dialer and matching
  • Intuitive workflow
  • Call panel
  • Sales analytics
  • Fast setup
  • App integration
  • Cloud-based software
  • Team management
Languages

Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, Polish
Popular Clients

Popular Clients

Play, Energa, Orange
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Mac
Web-based
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Training
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Every time you select a software that you are sure will be an actual asset for your business you shouldn’t simply focus on what professionals have to say about it. In many cases individual experience with the product will vary, depending on specific preferences and needs. This is why in our reviews we also provide our User Satisfaction Rating for each product to give you a reliable overview of how actual users of VICIdial and CrazyCall estimate their experience with the product. Our algorithm is based on detailed analysis of product appearances on other websites, social media and blogs, so you are going to receive a comprehensive and credible overview of what other users think about every software. In this example VICIdial has a total satisfaction rating at 96% while for CrazyCall 100% of people claim they had an enjoyable experience with it.