Compare VICIdial vs. Convoso

With various functions, pricing, details, and more to check, choosing the right Customer Support Software for your organization is tough. Nevertheless making use of our system, you can easily match the functions of VICIdial and Convoso together with their general rating, respectively as: 8.0 and 8.3 for overall score and 96% and 100% for user satisfaction. You can also compare them feature by feature and see which program is a more suitable fit for your business. Keep in mind to use a trial version first prior to getting a plan to get a firsthand experience how the software can benefit you in real scenarios. At this time, the top services in our Call Center Software category are: Five9, CallTrackingMetrics, Freshcaller.
Comparison

VICIdial

VS

Convoso

VS

VICIdial screenshot Convoso screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

8.3 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

100% ?

Cost

Cost

free

by quote

Pricing Type

Pricing Type

Quote-based Quote-based
Detailed Review

Detailed Review

Overview

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Convoso is an all-in-one cloud hosted communications solution that makes contact centers more productive and enjoyable for everyone.
Easy Links
Languages Supported

Languages Supported

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Contact Address

Contact Address

Tampa, Florida
USA
0950 Warner Center Lane, Building A
Woodland Hills, CA 91367
USA
Popular Clients

Popular Clients

Prime Lending, Iconic Partners, ScanDigital.com
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Convoso FEATURES

  • Softphone (webRTC)
  • PBX Hosting
  • Predictive Dialing
  • Gamified LMS
  • Scripting
  • Call distribution
  • Automatic reports
  • Dead call notifications
  • List scrubbing
  • Texting
  • Training
  • Call recording
  • Surveys post-call
  • Reminders
  • Agent to agent transfer
  • Gamified KPI Indicators
  • Email templates
  • Performance monitors
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Convoso pricing
Company Email

Company Email

sales@vicidial.com info@convoso.com
Cost Details

Cost Details

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Convoso’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available to test the features in advance.

Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Convoso’s open API provides powerful integration capabilities with any 3rd party CRM system

OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
iPhone/iPad
Mac
Web-based
Windows Mobile
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Contact No.

Contact No.

+1-888-894-8424 (888) 456-5454
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you select a service that you are sure will work best for your business you shouldn’t only limit yourself to what professionals have to say about it. In many cases individual experience with the software will vary, depending on your own goals and requirements. That’s the reason why in our reviews we also give our User Satisfaction Rating for every service to give you an immediate impression of how actual users of VICIdial and Convoso evaluate their experience with the service. Our system is built around advanced analysis of product appearances on other websites, social networks and blogs, so you are going to receive a full and reliable overview of what other clients think about every service. In this example VICIdial got a total satisfaction rating at 96% while for Convoso 100% of users express they had an enjoyable experience with it.