Compare VICIdial vs. ConvosoThere are lots of Customer Support Software products in the market these days. The ideal way to find out which one fits your needs best is to examine them side by side. For example, here you can review VICIdial and Convoso for their overall score (8.0 vs. 8.3, respectively) or their user satisfaction rating (96% vs. 100%, respectively). It’s also possible to review their features and pricing terms along with other helpful details below. When matching products make sure you examine their corresponding advantages and mark their distinctive elements to get a clearer picture of both deals. Likewise, keep in mind to evaluate non-core features including security, backup, ease-of-use, and helpdesk support. Those of you who are pressed for time or need a Call Center Software recommendation from our team may want to investigate these top choices for this year: Five9, CallTrackingMetrics, Freshdesk.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Convoso is an all-in-one cloud hosted communications solution that makes contact centers more productive and enjoyable for everyone.
| Tampa, Florida|
| 0950 Warner Center Lane, Building A|
Woodland Hills, CA 91367
|Types of Support|
Types of Support
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||USA, Canada|
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|Prime Lending, Iconic Partners, ScanDigital.com|
VICIdial integrates with the following business systems and applications:
Convoso’s open API provides powerful integration capabilities with any 3rd party CRM system
|Learn more about VICIdial pricing||Learn more about Convoso pricing|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Convoso’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available to test the features in advance.
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Almost as important as useful features and customer support level are pricing packages made available by VICIdial and Convoso. Although pricing should not be a deciding factor it’s surely an important thing to consider. You should expect a flexible pricing package that can be adjusted to your company size and effortlessly scaled up if your company expands. You should be certain you don’t choose packages that include advanced tools that you won’t use and always try to get in touch with the vendor directly as big companies can usually count on more affordable prices. You should also check out a free trial or demo of each software to spend at least some time working with it. It’s a valuable experience that doesn’t ask you to invest any money and gives you a reliable overview of what it feels like to work with VICIdial and Convoso.