Compare Convoso vs. VICIdial

There are lots of Customer Support Software products in the market these days. The ideal way to find out which one fits your needs best is to examine them side by side. For example, here you can review VICIdial and Convoso for their overall score (8.0 vs. 8.3, respectively) or their user satisfaction rating (96% vs. 100%, respectively). It’s also possible to review their features and pricing terms along with other helpful details below. When matching products make sure you examine their corresponding advantages and mark their distinctive elements to get a clearer picture of both deals. Likewise, keep in mind to evaluate non-core features including security, backup, ease-of-use, and helpdesk support. At the moment, the leading products in our Call Center Software category are: Vocalcom Cloud Contact Center, Freshdesk, PlayVox.
Product

Convoso

VS

VICIdial

VS

Convoso screenshot VICIdial screenshot
Pricing Page

Score

Our Score

8.3 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

96% ?

Price

Price

by quote

free

Pricing Model

Pricing Model

Quote-based Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

All-in-one cloud hosted communications solution that makes contact centers more productive and enjoyable for everyone.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Useful Links
Company's Address

Company's Address

0950 Warner Center Lane, Building A
Woodland Hills, CA 91367
USA
Tampa, Florida
USA
Contact No.

Contact No.

(888) 456-5454 +1-888-894-8424
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Email Address

Email Address

info@convoso.com sales@vicidial.com
Languages Supported

Languages Supported

USA, Canada USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Popular Customers

Popular Customers

Prime Lending, Iconic Partners, ScanDigital.com
Devices Supported

Devices Supported

Windows
Linux
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Supported Integrations

Supported Integrations

Convoso’s open API provides powerful integration capabilities with any 3rd party CRM system

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
Available Features

Available Features

Convoso FEATURES

  • Softphone (webRTC)
  • PBX Hosting
  • Predictive Dialing
  • Gamified LMS
  • Scripting
  • Call distribution
  • Automatic reports
  • Dead call notifications
  • List scrubbing
  • Texting
  • Training
  • Call recording
  • Surveys post-call
  • Reminders
  • Agent to agent transfer
  • Gamified KPI Indicators
  • Email templates
  • Performance monitors

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling
Pricing Page

Pricing Page

Learn more about Convoso pricing Learn more about VICIdial pricing
Pricing Plans

Pricing Plans

Convoso’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available to test the features in advance.

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

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QUICK LINKS

QUICK LINKS

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Almost as important as useful features and customer support level are pricing packages made available by VICIdial and Convoso. Although pricing should not be a deciding factor it’s surely an important thing to consider. You should expect a flexible pricing package that can be adjusted to your company size and effortlessly scaled up if your company expands. You should be certain you don’t choose packages that include advanced tools that you won’t use and always try to get in touch with the vendor directly as big companies can usually count on more affordable prices. You should also check out a free trial or demo of each software to spend at least some time working with it. It’s a valuable experience that doesn’t ask you to invest any money and gives you a reliable overview of what it feels like to work with VICIdial and Convoso.