Compare VICIdial vs. ContactWorld

If you need to have a quick way to decide which Communications Software product is better, our proprietary algorythm gives VICIdial a score of 8.0 and ContactWorld a score of 8.2 for all round quality and performance. Moreover, VICIdial is rated at 96%, while ContactWorld is rated 100% for their user satisfaction level. You can also review their product details, such as functions, tools, options, plans, prices, and more. See whether the solution allows you to customize some of its funnels to guarantee the app fits your own business procedures. Right now, the best solutions in our Call Center Software category are: CallTrackingMetrics, Five9, Freshcaller.
Compare

VICIdial

VS

ContactWorld

VS

VICIdial screenshot ContactWorld screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

8.2 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

100% ?

Price

Price

free

by quote

Pricing Model

Pricing Model

Quote-based Quote-based
Full Review

Full Review

Product Info

Product Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
ContactWorld is the first global, true-cloud contact center solution that delivers a personalized service to every inquiry.
Easy Links
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Mac
Web-based
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Ticket Training
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

ContactWorld FEATURES

  • Customizable call flows
  • Wide range of computer telephony integration (CTI) applications
  • Live supervisor monitoring
  • Extensive statistics and reporting suite
  • Call recording
  • Interactive voice response (IVR) collection
  • Calling Line ID detection and routing
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Popular Clients

Popular Clients

Photobox, Gigaclear, Sixpack Shortcuts
Company Email

Company Email

sales@vicidial.com
Contact No.

Contact No.

+1-888-894-8424 1 (855) 534 - 2888
Available Languages

Available Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Contact Address

Contact Address

Tampa, Florida
USA
Belvedere House
Basing View
Basingstoke
RG21 4HG
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

NewVoiceMedia integrates with the following business systems and applications:

  • Salesforce
  • Desk.com
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about ContactWorld pricing
Available Plans

Available Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

ContactWorld For Service pricing is available on a by quote basis only. Contact the parent company NewVoiceMedia directly for more detailed pricing information.

 

Product Comparisons

Product Comparisons

Compare with CallTrackingMetrics
Compare with Eltropy
Compare with ConnectWise Control
Compare with Live2Support
Compare with Digimiles
Compare with Airim
Compare with Gmail
Compare with SmartAction
Compare with VoIPstudio
Compare with HelpWire
Compare with Parseur
Compare with Live2Support
Compare with Dialer360
Compare with XenCall
Compare with Digimiles
Compare with DeskRoll
Compare with Spiceworks
Compare with Viber
Compare with iTouchVision Case Management
Compare with SendinBlue Email
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

It may not always be sufficient to just compare VICIdial and ContactWorld against each other. While reliable functionalities, cost and user reviews are all crucial and should be taken into account when making a final decision, you should also check out the recognition and awards merited by every software. Frequently a less dominant software may turn out to be an excellent choice that was a winner of many B2B awards such as our Exceptional Customer Support Award which reveals that in spite of lesser market presence it’s a significant rival to the software that rule the market.