Compare VICIdial vs. ContactWorldIf you need to have a quick way to decide which Communications Software product is better, our proprietary algorythm gives VICIdial a score of 8.0 and ContactWorld a score of 8.2 for all round quality and performance. Moreover, VICIdial is rated at 96%, while ContactWorld is rated 100% for their user satisfaction level. You can also review their product details, such as functions, tools, options, plans, prices, and more. See whether the solution allows you to customize some of its funnels to guarantee the app fits your own business procedures. Our experts made sure to prepare reviews of all popular Call Center Software products available on the market, but among them these three deserved our special attention: Freshdesk, Five9, CallTrackingMetrics.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
ContactWorld is the first global, true-cloud contact center solution that delivers a personalized service to every inquiry.
|Types of Support|
Types of Support
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|Photobox, Gigaclear, Sixpack Shortcuts|
|+1-888-894-8424||1 (855) 534 - 2888|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English, Germany|
| Tampa, Florida|
| Belvedere House|
VICIdial integrates with the following business systems and applications:
NewVoiceMedia integrates with the following business systems and applications:
|Learn more about VICIdial pricing||Learn more about ContactWorld pricing|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
ContactWorld For Service pricing is available on a by quote basis only. Contact the parent company NewVoiceMedia directly for more detailed pricing information.
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It may not always be sufficient to just compare VICIdial and ContactWorld against each other. While reliable functionalities, cost and user reviews are all crucial and should be taken into account when making a final decision, you should also check out the recognition and awards merited by every software. Frequently a less dominant software may turn out to be an excellent choice that was a winner of many B2B awards such as our Exceptional Customer Support Award which reveals that in spite of lesser market presence it’s a significant rival to the software that rule the market.