Compare ConnectWise Control vs. VICIdial

Various businesses want different types of Customer Support Software. To find out which one fits your needs, think about evaluating various alternatives feature by feature an taking into consideration their terms and prices. Likewise, you may get a quick idea of their overall performance and customer feedback by having a look at our smart scoring system. The results are: VICIdial (8.0) vs. ConnectWise Control (9.0) for all round quality and functionality; VICIdial (96%) vs. ConnectWise Control (100%) for user satisfaction rating. Examine their high and weak points and find out which software is a more sensible choice for your company. A simple, practical tactic is to note down the pros and cons of both services next to each other and check which solution is better. Those of you who want to save some time or need a Call Center Software suggestion from our experts might want to investigate these top choices for this year: RingCentral, Five9, Freshcaller.
Comparison

ConnectWise Control

VS

VICIdial

VS

ConnectWise Control screenshot VICIdial screenshot
Pricing Page

Score

Our Score

9.0 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

96% ?

Pricing

Pricing

$19

free

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Quote-based
Complete Review

Complete Review

Product Info

Product Info

ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Easy Links
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Integrations

Integrations

At the moment, ConnectWise Control offers a streamlined integration with ConnectWise Automate.

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
Contact No.

Contact No.

+1-813-463-4700 +1-888-894-8424
Available Languages

Available Languages

English English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish
Client Types

Client Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Info

Pricing Info

ConnectWise Control offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:

Single Tech License – Free

  • 1 Session per Tech
  • 3 Access Agents
  • Remote Support

ONE – $19/month (billed annually)

  • All features from the free plan
  • 1 Session per Tech
  • 10 Access Agents
  • Remote Meetings
  • Branding and Customization
  • File Transfer
  • Remote Printing
  • Remote Toolbox

STANDARD (Multiple Tech License) – $35/month (billed annually)

  • All features from ONE
  • Up to 3 Sessions Per Tech
  • Unlimited Access Agents
  • Mobile Technician Support
  • Expanded Chat Options
  • Remote Command Line
  • Wake on LAN

PRO (Multiple Tech License) – $45/month (billed annually)

  • All features from STANDARD
  • Up to 10 Sessions Per Tech
  • Video Auditing

A free trial is available for all plans.

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Email Address

Email Address

sales@vicidial.com
Contact Address

Contact Address

4110 George Rd., Suite 200
Tampa, FL 33634
USA
Tampa, Florida
USA
Prominent Clients

Prominent Clients

Jon Rosen Systems
Available Features

Available Features

ConnectWise Control FEATURES

  • Multiple agents
  • Remote Support
  • No interruptions
  • Secure information
  • Automated reconnection
  • Cross-platform compatibility
  • Browser extensions
  • Remote access
  • Unattended access
  • Simplified transfer of files
  • Roles & permissions
  • Shared toolbox
  • Remote meetings
  • Customization & branding
  • Device monitoring & management
  • Integration with ConnectWise Automation
  • Enhanced features for Linux and Mac users
  • Enhanced security and granular controls

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling
Pricing Page

Pricing Page

Learn more about ConnectWise Control pricing Learn more about VICIdial pricing
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will be able to cover all the needs of a company. Even though core functionalities of VICIdial and ConnectWise Control should matter you should also carefully explore the integrations supported by a given software. Quote frequently your team will already be using other types of SaaS software in your company and it’s much more beneficial to go with products that integrate well with one another. That way you will be able to guarantee an effortless exchange of data between your teams and apps, which can really reduce time devoted to migrating between one service and the next.