Compare VICIdial vs. Communifire

When looking for the right Customer Support Software for your business it is recommended that you examine the functions, prices, as well as other important details about the product and vendor. Here, you can check the similarities and discrepancies between VICIdial (overall score at 8.0 and user satisfaction at 96%) and Communifire (overall score at 6.7 and user satisfaction at 100%). You can also look at their specific modules, like services, plans, rates, terms and conditions, etc. What is more, analyze the terms thoroughly for information on hidden costs, such as, setup fees, independent customer service, upgrade fees, storage fees, and other similar charges. Our team put a lot of effort to prepare reviews of all popular Call Center Software solutions that you can find out there, but among them these three caught our special attention: Freshdesk, Five9, CallTrackingMetrics.
Software

VICIdial

VS

Communifire

VS

VICIdial screenshot Communifire screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

6.7 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

100% ?

Pricing

Pricing

free

$49

Pricing Model

Pricing Model

Quote-based Monthly payment | Annual Subscription
Complete Review

Complete Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Streamlines communication and work processes and integrates them in a social business platform to enhance collaboration and content management.
Quick Links
Contact No.

Contact No.

+1-888-894-8424 1.888.976.4446
Available Support

Available Support

Phone Live Support
Ticket Training
Phone
Ticket Training
Popular Customers

Popular Customers

Toyota, Bravo, Dannon, Whirlpool, Edwards
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
  • HTML
  • CSS
  • Bing Maps
  • Google Spreadsheets
  • MailChimp
  • SlideShare
  • Facebook
  • Twitter
  • MP4, YouTube, Vimeo
  • PDF
  • MS Office and Open Office documents
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Communifire FEATURES

  • Social Networking for your company
  • Business Collaboration
  • Social Intranet Solutions
  • Project Management Tools
  • Build a Knowledgebase
  • Create Customer Extranets
  • Create Sales & Marketing Communities
  • Create Online Communities
  • Help Desk / Ticketing / Case Management
  • Collaborate with your co-workers
  • Blogs, Articles, Events, Forums, Wiki
  • Job Board, User Management
  • Activity Streams & Microblogging
  • File Sharing & Document Management
  • Real-time Chat & Messaging
  • Real-time Notifications
  • Social Development Platform
  • SaaS or Self-Hosted
Vendor's Address

Vendor's Address

Tampa, Florida
USA
San Diego, CA
Available Plans

Available Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Details about Communifire cost are given below:

Communifire is available as a SaaS or On-Premise plan, plus you have a choice of support plans:

Basic ($49 per month): 10 users; 10GB space
Pro ($99 per month): 20 users; 20 GB space
Plus ($199 per month): 50 users; 30 GB space
Max ($499 per month): 100 users; 40 GB space
Annual Plan ($10,000 per year; as SaaS or plus $500 hosting for On-Premise): unlimited no. of users; 50 GB space

Company Email

Company Email

sales@vicidial.com sales@axerosolutions.com
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Languages

Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, UK, Canada, China, Germany, India, Japan
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Communifire pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, details and statistics that we provided in this table were collected from official company websites, advertising resources available online, real-life experience from real customers as well as our own direct use of each product by a professional reviewer. We put a lot of effort to comprehensively analyze each app, as a result we not only examine it internally, but we also correlate our results with experiences of other members from the B2B community.