Compare VICIdial vs. CommunifireA sensible way to find the appropriate Customer Support Software product for your firm is to cross-check the solutions against each other. Here you can compare VICIdial and Communifire and see their capabilities compared contrastively to help you choose which one is the superior product. Similarly, you can review their overall ratings, including: overall score (VICIdial: 8.0 vs. Communifire: 6.7) and user satisfaction (VICIdial: 96% vs. Communifire: 100%). Examine their distinctive features and similarities and see which one outperforms the other. Moreover, think about how your business will look like in the future; will your company outgrow the app in the next 3-5 years? Our experts made sure to review all popular Call Center Software products that you can find out there, but among all the ones we reviewed these three deserved our special attention: CallTrackingMetrics, Five9, Freshcaller.
|Quote-based||Monthly payment | Annual Subscription|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Streamlines communication and work processes and integrates them in a social business platform to enhance collaboration and content management.
VICIdial integrates with the following business systems and applications:
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
|Types of Support|
Types of Support
| Tampa, Florida|
|San Diego, CA|
|Learn more about VICIdial pricing||Learn more about Communifire pricing|
|Toyota, Bravo, Dannon, Whirlpool, Edwards|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Details about Communifire cost are given below:
Communifire is available as a SaaS or On-Premise plan, plus you have a choice of support plans:
Basic ($49 per month): 10 users; 10GB space
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In the event you continue having doubts about which solution will work best in your case it might be a sound idea to take a look at each service’s social metrics. These metrics are quite often a sign of how popular each product is and how large is its online presence.For instance, if you analyze VICIdial LinkedIn account you’ll find out that they are followed by 13 users. In case of Communifire the amount of followers on their LinkedIn page is 0.