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Compare VICIdial vs. Communifire

A sensible way to find the appropriate Customer Support Software product for your firm is to cross-check the solutions against each other. Here you can compare VICIdial and Communifire and see their capabilities compared contrastively to help you choose which one is the superior product. Similarly, you can review their overall ratings, including: overall score (VICIdial: 8.0 vs. Communifire: 6.7) and user satisfaction (VICIdial: 96% vs. Communifire: 100%). Examine their distinctive features and similarities and see which one outperforms the other. Moreover, think about how your business will look like in the future; will your company outgrow the app in the next 3-5 years? In case you you have to quickly find the best Call Center Software according to our experts we suggest you take a look at the following services: RingCentral Contact Center, Five9, Freshcaller.
Compare

VICIdial

VS

Communifire

VS

VICIdial screenshot Communifire screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

6.7 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

100% ?

Price

Price

free

$49

Pricing Type

Pricing Type

Quote-based Monthly payment | Annual Subscription
Full Review

Full Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Streamlines communication and work processes and integrates them in a social business platform to enhance collaboration and content management.
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Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Communifire FEATURES

  • Social Networking for your company
  • Business Collaboration
  • Social Intranet Solutions
  • Project Management Tools
  • Build a Knowledgebase
  • Create Customer Extranets
  • Create Sales & Marketing Communities
  • Create Online Communities
  • Help Desk / Ticketing / Case Management
  • Collaborate with your co-workers
  • Blogs, Articles, Events, Forums, Wiki
  • Job Board, User Management
  • Activity Streams & Microblogging
  • File Sharing & Document Management
  • Real-time Chat & Messaging
  • Real-time Notifications
  • Social Development Platform
  • SaaS or Self-Hosted
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
  • HTML
  • CSS
  • Bing Maps
  • Google Spreadsheets
  • MailChimp
  • SlideShare
  • Facebook
  • Twitter
  • MP4, YouTube, Vimeo
  • PDF
  • MS Office and Open Office documents
Contact Phone

Contact Phone

+1-888-894-8424 1.888.976.4446
Languages

Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Ticket Training
Vendor Email

Vendor Email

sales@vicidial.com sales@axerosolutions.com
Contact Address

Contact Address

Tampa, Florida
USA
San Diego, CA
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Communifire pricing
Popular Clients

Popular Clients

Toyota, Bravo, Dannon, Whirlpool, Edwards
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Cost Details

Cost Details

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Details about Communifire cost are given below:

Communifire is available as a SaaS or On-Premise plan, plus you have a choice of support plans:

Basic ($49 per month): 10 users; 10GB space
Pro ($99 per month): 20 users; 20 GB space
Plus ($199 per month): 50 users; 30 GB space
Max ($499 per month): 100 users; 40 GB space
Annual Plan ($10,000 per year; as SaaS or plus $500 hosting for On-Premise): unlimited no. of users; 50 GB space

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Popular Alternatives

Popular Alternatives

QUICK LINKS

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In the event you continue having doubts about which solution will work best in your case it might be a sound idea to take a look at each service’s social metrics. These metrics are quite often a sign of how popular each product is and how large is its online presence.For instance, if you analyze VICIdial LinkedIn account you’ll find out that they are followed by 13 users. In case of Communifire the amount of followers on their LinkedIn page is 0.