Compare VICIdial vs. ClickDesk

We are here to improve the process of assessing Communications Software products for you. For example, on this page you can check the overall performance of VICIdial (8.0) and contrast it with the overall performance of ClickDesk (8.6). You can also match their overall user satisfaction rating: VICIdial (96%) vs. ClickDesk (100%). Similarly, study their capabilities in detail to find out which product can better address your company’s needs. Generally, any business solution must let you to quickly view the big picture, all the while allowing you easy access to the details. Our experts made sure to review all popular Call Center Software products offered on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk, CallTrackingMetrics, Five9.
Product

VICIdial

VS

ClickDesk

VS

VICIdial screenshot ClickDesk screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

8.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

100% ?

Price

Price

free

$13.99

Pricing Type

Pricing Type

Quote-based Monthly payment | Annual Subscription
Full Review

Full Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Live chat and help desk software used by thousands of businesses every day to improve customer support and sales.
Quick Links
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Cost Details

Cost Details

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Pricing is available per agent per month.

Monthly:

  • Lite – $19.99
  • Pro – $29.99
  • Enterprise – $79.99

1 year (15% off):

  • Lite – $16.99
  • Pro – $21.99
  • Enterprise – $67.99

2 years (33% off):

  • Lite – $13.99
  • Pro – $16.99
  • Enterprise – $53.99

Team plans

Monthly:

  • Professional – $64.99
  • Growing Business – $124.99
  • Enterprise – $349.99

1 Year (15% off):

  • Professional – $55.99
  • Growing Business – $106.99
  • Enterprise – $297.99

2 Years (33% off):

  • Professional – $43.99
  • Growing Business – $83.99
  • Enterprise – $233.99
Contact Address

Contact Address

Tampa, Florida
USA
MS 35, 440 N Wolfe Road, Sunnyvale,
CA 94085, USA
Vendor Email

Vendor Email

sales@vicidial.com support@clickdesk.com
Integrations

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
  • WordPress
  • Joomla
  • Shopify
  • PrestaShop
  • CS Cart
  • Bigcommerce
  • OpenCart
  • osCommerce
  • Magento
  • Google Apps
  • Wix
  • UnbounceNew
  • Tumblr
  • Weebly
  • MODX
  • Webs
  • Capsule CRM
  • Zendesk
  • Zoho CRM
  • Facebook
  • Twitter
  • Agile CRM
  • Salesforce
  • Sugar
  • Freshbooks
  • InfusionSoft
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Prominent Clients

Prominent Clients

Agile CRM, Quorum, NetStock
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about ClickDesk pricing
Languages

Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, UK, Ireland, Canada, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

ClickDesk FEATURES

  • Live chat features
  • Guaranteed 99.95% uptime
  • Helpdesk software
  • Intuitive web chat panel
  • Easily manage simultaneous conversations and tickets
  • Easy setup
  • Beautiful and customizable
  • Take chats on IM
  • For people on the go
  • ClickDesk video chat
  • Integrated helpdesk ticket management
  • Multiple departments
  • Unique subdomain
  • Ticket automation
  • Integrate Facebook and Twitter automatically
  • Chat reports and performance graphs
  • Live-chat reports
  • Chat history and transcripts
  • Graphs and filters
  • Agent performance
  • Real time visitor engagement
  • Drive customer happiness
  • Increase conversions
  • Social toolbar
Phone No.

Phone No.

+1-888-894-8424 1.855.452.3375
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you continue having doubts about which solution will work best for your company it may be a sensible idea to take a look at each service’s social metrics. Such metrics are quite often a sign of how popular each software is and how large is its online presence.For example, if you check VICIdial LinkedIn profile you’ll learn that they are followed by 13 users. In case of ClickDesk the amount of followers on their LinkedIn page is 1141.