Compare VICIdial vs. ClickDeskThere is a wide range of Communications Software products in the market these days. The simplest way to find out which service fits your needs best is to evaluate them side by side. For instance, here you can compare VICIdial and ClickDesk for their overall score (8.0 vs. 8.6, respectively) or their user satisfaction rating (96% vs. 100%, respectively). You can even check their features and pricing stipulations and other helpful information below. When matching products make sure to compare their related features and mark their disparities to have a clearer picture of both deals. Similarly, keep in mind to assess secondary features such as security, backup, usability, and customer support. Our experts made sure to prepare reviews of all popular Call Center Software services available out there, but among all the ones we reviewed these three caught our special attention: Freshcaller, Five9, CallTrackingMetrics.
|Quote-based||Monthly payment | Annual Subscription|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Live chat and help desk software used by thousands of businesses every day to improve customer support and sales.
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Pricing is available per agent per month.
1 year (15% off):
2 years (33% off):
1 Year (15% off):
2 Years (33% off):
VICIdial integrates with the following business systems and applications:
|Agile CRM, Quorum, NetStock|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East|
| Tampa, Florida|
| MS 35, 440 N Wolfe Road, Sunnyvale,|
CA 94085, USA
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|Learn more about VICIdial pricing||Learn more about ClickDesk pricing|
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In case you continue having second thoughts about which product will work best in your case it might be a good idea to take a look at each service’s social metrics. These metrics are usually an indicator of how popular each product is and how big is its online presence.For example, if you analyze VICIdial LinkedIn profile you’ll find out that they are followed by 13 users. In case of ClickDesk the number of followers on their LinkedIn page is 1141.