Compare VICIdial vs. ClickDeskWe are here to improve the process of assessing Communications Software products for you. For example, on this page you can check the overall performance of VICIdial (8.0) and contrast it with the overall performance of ClickDesk (8.6). You can also match their overall user satisfaction rating: VICIdial (96%) vs. ClickDesk (100%). Similarly, study their capabilities in detail to find out which product can better address your company’s needs. Generally, any business solution must let you to quickly view the big picture, all the while allowing you easy access to the details. Our experts made sure to review all popular Call Center Software products offered on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk, CallTrackingMetrics, Five9.
|Quote-based||Monthly payment | Annual Subscription|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Live chat and help desk software used by thousands of businesses every day to improve customer support and sales.
|Types of Support|
Types of Support
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Pricing is available per agent per month.
1 year (15% off):
2 years (33% off):
1 Year (15% off):
2 Years (33% off):
| Tampa, Florida|
| MS 35, 440 N Wolfe Road, Sunnyvale,|
CA 94085, USA
VICIdial integrates with the following business systems and applications:
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|Agile CRM, Quorum, NetStock|
|Learn more about VICIdial pricing||Learn more about ClickDesk pricing|
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||USA, UK, Ireland, Canada, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East|
|List of Features|
List of Features
Page last modified
In case you continue having doubts about which solution will work best for your company it may be a sensible idea to take a look at each service’s social metrics. Such metrics are quite often a sign of how popular each software is and how large is its online presence.For example, if you check VICIdial LinkedIn profile you’ll learn that they are followed by 13 users. In case of ClickDesk the amount of followers on their LinkedIn page is 1141.