Compare VICIdial vs. ClickDesk

There is a wide range of Communications Software products in the market these days. The simplest way to find out which service fits your needs best is to evaluate them side by side. For instance, here you can compare VICIdial and ClickDesk for their overall score (8.0 vs. 8.6, respectively) or their user satisfaction rating (96% vs. 100%, respectively). You can even check their features and pricing stipulations and other helpful information below. When matching products make sure to compare their related features and mark their disparities to have a clearer picture of both deals. Similarly, keep in mind to assess secondary features such as security, backup, usability, and customer support. At this time, the top products in our Call Center Software category are: Freshdesk, CallTrackingMetrics, Five9.
Compare

VICIdial

VS

ClickDesk

VS

VICIdial screenshot ClickDesk screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

100% ?

Cost

Cost

free

$13.99

Pricing Type

Pricing Type

Quote-based Monthly payment | Annual Subscription
Detailed Review

Detailed Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Live chat and help desk software used by thousands of businesses every day to improve customer support and sales.
Quick Links
Vendor Email

Vendor Email

sales@vicidial.com support@clickdesk.com
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Pricing is available per agent per month.

Monthly:

  • Lite – $19.99
  • Pro – $29.99
  • Enterprise – $79.99

1 year (15% off):

  • Lite – $16.99
  • Pro – $21.99
  • Enterprise – $67.99

2 years (33% off):

  • Lite – $13.99
  • Pro – $16.99
  • Enterprise – $53.99

Team plans

Monthly:

  • Professional – $64.99
  • Growing Business – $124.99
  • Enterprise – $349.99

1 Year (15% off):

  • Professional – $55.99
  • Growing Business – $106.99
  • Enterprise – $297.99

2 Years (33% off):

  • Professional – $43.99
  • Growing Business – $83.99
  • Enterprise – $233.99
Phone Number

Phone Number

+1-888-894-8424 1.855.452.3375
Integrations

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
  • WordPress
  • Joomla
  • Shopify
  • PrestaShop
  • CS Cart
  • Bigcommerce
  • OpenCart
  • osCommerce
  • Magento
  • Google Apps
  • Wix
  • UnbounceNew
  • Tumblr
  • Weebly
  • MODX
  • Webs
  • Capsule CRM
  • Zendesk
  • Zoho CRM
  • Facebook
  • Twitter
  • Agile CRM
  • Salesforce
  • Sugar
  • Freshbooks
  • InfusionSoft
Prominent Customers

Prominent Customers

Agile CRM, Quorum, NetStock
Languages

Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Vendor's Address

Vendor's Address

Tampa, Florida
USA
MS 35, 440 N Wolfe Road, Sunnyvale,
CA 94085, USA
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

ClickDesk FEATURES

  • Live chat features
  • Guaranteed 99.95% uptime
  • Helpdesk software
  • Intuitive web chat panel
  • Easily manage simultaneous conversations and tickets
  • Easy setup
  • Beautiful and customizable
  • Take chats on IM
  • For people on the go
  • ClickDesk video chat
  • Integrated helpdesk ticket management
  • Multiple departments
  • Unique subdomain
  • Ticket automation
  • Integrate Facebook and Twitter automatically
  • Chat reports and performance graphs
  • Live-chat reports
  • Chat history and transcripts
  • Graphs and filters
  • Agent performance
  • Real time visitor engagement
  • Drive customer happiness
  • Increase conversions
  • Social toolbar
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about ClickDesk pricing
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you continue having second thoughts about which product will work best in your case it might be a good idea to take a look at each service’s social metrics. These metrics are usually an indicator of how popular each product is and how big is its online presence.For example, if you analyze VICIdial LinkedIn profile you’ll find out that they are followed by 13 users. In case of ClickDesk the number of followers on their LinkedIn page is 1141.