Compare VICIdial vs. Cherwell IT Service Management

Various firms require different types of Customer Support Software. To learn which one meets your requirements, think of comparing various alternatives feature by feature including their conditions and costs. Similarly, you can get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system. The results are: VICIdial (8.0) vs. Cherwell IT Service Management (8.3) for total quality and usefulness; VICIdial (96%) vs. Cherwell IT Service Management (98%) for user satisfaction rating. Check out their high and weak points and see which software is a better choice for your company. One simple but effective tip is to list the strengths and weaknesses of both solutions side by side and see which app is better. In case you you would like to quickly find the optimal Call Center Software according to our review team we suggest you try out these solutions: Five9, Freshcaller, RingCentral Contact Center.

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Product

VICIdial

Cherwell IT Service Management

FREE TRIAL

RingCentral Contact Center

FREE TRIAL

Partner



Pricing Details
Total Score	Our Score 8.0	Our Score 8.3	Our Score 8.9
Client Satisfaction
Client Satisfaction	Client Satisfaction 96%	Client Satisfaction 98%	Client Satisfaction 100%
Pricing
Pricing	free	by quote	By Quote
Price Scheme
Price Scheme	Quote-based	Quote-based	Monthly payment \| Quote-based

Detailed Review
Detailed Review	Review of VICIdial	Review of Cherwell IT Service Management	Review of RingCentral Contact Center
Product Info
Product Info	VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.	Implement, automate and modernize your company’s IT processes using Cherwell IT Service Management, a flexible ITSM platform with unique codeless architecture.	A robust communications system that helps businesses boost customer relationships .
Quick Links
Quick Links	Overview of VICIdial	FREE TRIAL VISIT WEBSITE Overview of Cherwell IT Service Management	FREE TRIAL VISIT WEBSITE Overview of RingCentral Contact Center
Available Languages
Available Languages	English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish	English, German, Spanish, French	English
Company Size
Company Size	Small Business \| Large Enterprises \| Medium Business \| Freelancers	Medium Business	Small Business \| Large Enterprises \| Medium Business \| Freelancers
Integrations
Integrations	VICIdial integrates with the following business systems and applications: QueueMetrics Zoiper WebPhone Cepstral Text-to-Speech OrecX Oreka Sangoma Lyra RankMiner DNC.com Teamsupport CRM Insightly CRM Pipedrive CRM Vtiger CRM Zoho CRM Salesforce.com Zendesk CRM SugarCRM LessAnnoyingCRM	Cherwell IT Service Management can be integrated with hundreds of third-party applications. Among them are: (x)Matters Atlassian – JIRA Avaya Ayehu BMC – Atrium Discovery and Dependency Mapping BMC – Footprints Bomgar CA Technologies – Nimsoft Cisco – Call Manager CloudPost Dell – KACE Dell – Update CMDB and Dell Website Dimension Data – Xigo FireScope Four Rivers Software Systems – TMS Microsoft Pagerduty Perspectium Splunk VMWare VNT Software WizeLine	RingCentral Contact Center can integrate seamlessly with a number of ready-to-use connectors as well as third-party applications to help you personalize your user experience. The platform also offers open APIs to help you tailor the platform to your specific business needs. Some of the integrations it can support include: Desk ServiceNow Microsoft Dynamics Zendesk Salesforce NetSuite Oracle HappyFox Amazon Alexa YAPI AgileCRM Gong.io Workato noCRM.io ConvergeHub Hangouts Chat RingCentral Phone RingCentral Meetings RingCentral Glip RingCentral Archiver Gmail Trello Zapier Skype Cloze ZohoCRM PieSync MailChimp New Relic
List of Features
List of Features	VICIdial FEATURES Client Contact Management Easy Client Information Action Auto Dialling Campaign Predictive Dialling Single or Multiple Dialling Campaigns Call transfer Custom Web Page Custom Music Per Campaign Blended Sessions Automated/Scheduled Call Recording Access from Anywhere Callback Scheduling	Cherwell IT Service Management FEATURES ITIL Processes IT Service Desk IT Self-Service Portal Dashboard and Reporting Modern, Codeless Architecture Service Integration and Management Multi-Sourcing Service Integration Configuration Management Database (CMDB) Application Dependency Mapping	Intelligent Routing ACD Outbound Campaign Management Omnichannel Routing Skills-Based Routing Social Media Interactions Voicemail Routing IVR Chat and Co-Browse Outbound Dialing Virtual Hold Integration Tools CRM Integrations RestFUL APIs Data-Driven Routing Click-to-Call Screen Pops Administration and Management Surveys Omnichannel Analytics Prebuilt Reports Whisper Coaching, Silent Monitoring, and Barge-In Supervisor Tools Call Recording Analytics and Dashboards Administration Without IT Workforce Management and Optimization Full Workforce Optimization (WFO) Gamification Screen Recording Performance Management Quality Management (QM) Workforce Management (WFM) Coaching and Learning Tools Speech and Text Analytics Security Options Seasonal Scaling Work-Anywhere Agents Permission-Based Access Active Failover Encryption Compliant With Security Standards Customer Engagement Collaboration Options Shared Directory PBX Integration
Contact Address
Contact Address	Tampa, Florida USA	10125 Federal Drive, Suite 100 Colorado Springs, CO 80908 USA	20 Davis Drive Belmont, CA 94002 USA

Contact Email

sales@vicidial.com

support@cherwell.com

Devices Supported

Windows	Linux
Android	iPhone/iPad
Mac	Web-based

Windows	Linux
Android	iPhone/iPad
Mac	Web-based

Windows	Android
iPhone/iPad	Mac
Web-based

Contact No.

+1-888-894-8424

+1-719-386-7000

+1-877-323-8684

Available Support

Phone	Live Support
Ticket	Training

Phone
Ticket	Training

Phone	Live Support
Ticket

Pricing Details

Learn more about VICIdial pricing

Learn more about Cherwell IT Service Management pricing

Learn more about RingCentral Contact Center pricing

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Cherwell IT Service Management offers quote-based pricing plans. If you are interested in investing in this software for your company, be sure to contact the vendor to request an estimate. For your convenience, the vendor also provides free demonstrations of this product so that you may gauge if the software is suitable for your business before you commit to a subscription package.

RingCentral Contact Center offers three flexible payment plans that are available by quote. These are priced according to the number of features you will be needing, and the type of service you require.

Basic Plan – By Quote

Focuses mostly on inbound and outbound voice calls. This includes:

Support for inbound and outbound call centers 1 port / agent
Standard IVR and ACD capabilities

Advanced Plan – By Quote

Focuses mostly on integrations and omnichannel communications. This includes:

Support for inbound and outbound call centers 1 port / agent
Standard IVR and ACD
Omnichannel capabilities (chat, SMS, email)

Ultimate Plan – By Quote

Focuses mostly on blended outbound dialers. This includes:

Support for inbound and outbound call centers 1 port / agent
Standard IVR and ACD
Omnichannel capabilities (chat, SMS, email)
Advanced IVR Outbound dialing capabilities

Prominent Clients

Western Union, Fiserv, Esri, Swatch, Jason’s Deli, and B/E Aerospace

BMW, Deep South, Smart Warehousing

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QUICK LINKS

Overview of VICIdial

FREE TRIAL VISIT WEBSITE Overview of Cherwell IT Service Management

FREE TRIAL VISIT WEBSITE Overview of RingCentral Contact Center

Page last modified 2018-09-24

In case you continue having doubts about which service will work best in your case it may be a sensible idea to investigate each service’s social metrics. These metrics are usually a sign of how popular every product is and how big is its online presence. For instance, in case of Facebook VICIdial has 0 likes on their official profile while Cherwell IT Service Management profile is liked by 1581 users.

Compare VICIdial vs. Cherwell IT Service Management

Total Score

Client Satisfaction

Pricing

Price Scheme

Detailed Review

Product Info

Quick Links

Available Languages

Company Size

Integrations

List of Features

VICIdial FEATURES

Cherwell IT Service Management FEATURES

Contact Address

Contact Email

Devices Supported

Contact No.

Available Support

Pricing Details

Pricing Info

Prominent Clients

Software Comparison

Popular Alternatives

QUICK LINKS

Company

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