get listedCompare VICIdial vs. Cherwell IT Service Management
Various firms require different types of Customer Support Software. To learn which one meets your requirements, think of comparing various alternatives feature by feature including their conditions and costs. Similarly, you can get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system. The results are: VICIdial (8.0) vs. Cherwell IT Service Management (8.3) for total quality and usefulness; VICIdial (96%) vs. Cherwell IT Service Management (98%) for user satisfaction rating. Check out their high and weak points and see which software is a better choice for your company. One simple but effective tip is to list the strengths and weaknesses of both solutions side by side and see which app is better. At the moment, the best products in our Call Center Software category are: Five9, Freshcaller, CallTrackingMetrics.  |  | ||
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| Pricing Details | |||
Total Score | Our Score 8.0 | Our Score 8.3 | |
| Client Satisfaction | |||
Client Satisfaction | Client Satisfaction 96% | Client Satisfaction 98% | |
| Pricing | |||
Pricing | free | by quote | |
| Price Scheme | |||
Price Scheme | Quote-based | Quote-based | |
| Detailed Review | |||
Detailed Review | |||
| Product Info | |||
Product Info | VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX. | Implement, automate and modernize your company’s IT processes using Cherwell IT Service Management, a flexible ITSM platform with unique codeless architecture. | |
| Quick Links | |||
Quick Links | |||
| Available Languages | |||
Available Languages | English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish | English, German, Spanish, French | |
| Company Size | |||
Company Size | Small Business | Large Enterprises | Medium Business | Freelancers | Medium Business | |
| Integrations | |||
Integrations | VICIdial integrates with the following business systems and applications:
| Cherwell IT Service Management can be integrated with hundreds of third-party applications. Among them are:
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| List of Features | |||
List of Features | VICIdial FEATURES
| Cherwell IT Service Management FEATURES
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| Contact Address | |||
Contact Address | Tampa, Florida USA | 10125 Federal Drive, Suite 100 Colorado Springs, CO 80908 USA | |
| Contact Email | ||||||||||||||
Contact Email | sales@vicidial.com | support@cherwell.com | ||||||||||||
| Devices Supported | ||||||||||||||
Devices Supported |
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| Contact No. | ||||||||||||||
Contact No. | +1-888-894-8424 | +1-719-386-7000 | ||||||||||||
| Available Support | ||||||||||||||
Available Support |
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| Pricing Details | ||||||||||||||
Pricing Details | Learn more about VICIdial pricing | Learn more about Cherwell IT Service Management pricing | ||||||||||||
| Pricing Info | ||||||||||||||
Pricing Info | VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website. | Cherwell IT Service Management offers quote-based pricing plans. If you are interested in investing in this software for your company, be sure to contact the vendor to request an estimate. For your convenience, the vendor also provides free demonstrations of this product so that you may gauge if the software is suitable for your business before you commit to a subscription package. | ||||||||||||
| Prominent Clients | ||||||||||||||
Prominent Clients | Western Union, Fiserv, Esri, Swatch, Jason’s Deli, and B/E Aerospace | |||||||||||||
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Training| Software Comparison | |||
Software Comparison | |||
| Popular Alternatives | |||
Popular Alternatives | Product name Score | Product name Score | |
| QUICK LINKS | |||
QUICK LINKS | |||
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In case you continue having doubts about which service will work best in your case it may be a sensible idea to investigate each service’s social metrics. These metrics are usually a sign of how popular every product is and how big is its online presence. For instance, in case of Facebook VICIdial has 0 likes on their official profile while Cherwell IT Service Management profile is liked by 1581 users.
