Compare VICIdial vs. Cherwell IT Service Management

Various firms require different types of Customer Support Software. To learn which one meets your requirements, think of comparing various alternatives feature by feature including their conditions and costs. Similarly, you can get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system. The results are: VICIdial (8.0) vs. Cherwell IT Service Management (8.3) for total quality and usefulness; VICIdial (96%) vs. Cherwell IT Service Management (98%) for user satisfaction rating. Check out their high and weak points and see which software is a better choice for your company. One simple but effective tip is to list the strengths and weaknesses of both solutions side by side and see which app is better. In case you you would like to quickly find the optimal Call Center Software according to our review team we suggest you try out these solutions: Five9, Freshcaller, RingCentral Contact Center.
Product

VICIdial

VS

Cherwell IT Service Management

VS

VICIdial screenshot Cherwell IT Service Management screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

8.3 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

98% ?

Pricing

Pricing

free

by quote

Price Scheme

Price Scheme

Quote-based Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Implement, automate and modernize your company’s IT processes using Cherwell IT Service Management, a flexible ITSM platform with unique codeless architecture.
Quick Links
Available Languages

Available Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, German, Spanish, French
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Medium Business
Integrations

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Cherwell IT Service Management can be integrated with hundreds of third-party applications. Among them are:

  • (x)Matters
  • Atlassian – JIRA
  • Avaya
  • Ayehu
  • BMC – Atrium Discovery and Dependency Mapping
  • BMC – Footprints
  • Bomgar
  • CA Technologies – Nimsoft
  • Cisco – Call Manager
  • CloudPost
  • Dell – KACE
  • Dell – Update CMDB and Dell Website
  • Dimension Data – Xigo
  • FireScope
  • Four Rivers Software Systems – TMS
  • Microsoft
  • Pagerduty
  • Perspectium
  • Splunk
  • VMWare
  • VNT Software
  • WizeLine
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Cherwell IT Service Management FEATURES

  • ITIL Processes
  • IT Service Desk
  • IT Self-Service Portal
  • Dashboard and Reporting
  • Modern, Codeless Architecture
  • Service Integration and Management
  • Multi-Sourcing Service Integration
  • Configuration Management Database (CMDB)
  • Application Dependency Mapping
Contact Address

Contact Address

Tampa, Florida
USA
10125 Federal Drive, Suite 100
Colorado Springs, CO 80908
USA
Contact Email

Contact Email

sales@vicidial.com support@cherwell.com
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Contact No.

Contact No.

+1-888-894-8424 +1-719-386-7000
Available Support

Available Support

Phone Live Support
Ticket Training
Phone
Ticket Training
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Cherwell IT Service Management pricing
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Cherwell IT Service Management offers quote-based pricing plans. If you are interested in investing in this software for your company, be sure to contact the vendor to request an estimate. For your convenience, the vendor also provides free demonstrations of this product so that you may gauge if the software is suitable for your business before you commit to a subscription package.

Prominent Clients

Prominent Clients

Western Union, Fiserv, Esri, Swatch, Jason’s Deli, and B/E Aerospace
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Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you continue having doubts about which service will work best in your case it may be a sensible idea to investigate each service’s social metrics. These metrics are usually a sign of how popular every product is and how big is its online presence. For instance, in case of Facebook VICIdial has 0 likes on their official profile while Cherwell IT Service Management profile is liked by 1581 users.