Compare VICIdial vs. Casengo

We are here to improve the process of contrasting Customer Support Software products for you. For instance, on this page you can examine the overall performance of VICIdial (8.0) and compare it with the overall performance of Casengo (8.0). You can also match their overall user satisfaction rating: VICIdial (96%) vs. Casengo (100%). What’s more, lexamine their capabilities carefully to see which product can better deal with your company’s needs. Generally, any business app must let you to immediately view the big picture, all the while giving you immediate access to the details. If you need to quickly find the optimal Call Center Software according to our experts we advise you take a look at the following services: Five9, CallTrackingMetrics, Freshcaller.
Comparison

VICIdial

VS

Casengo

VS

VICIdial screenshot Casengo screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

100% ?

Pricing

Pricing

free

9 (euros)

Price Scheme

Price Scheme

Quote-based Monthly payment
Detailed Review

Detailed Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Simple service software using team effort to deliver help desk for you and your customers.
Quick Links
Email Address

Email Address

sales@vicidial.com support@casengo.com
Languages

Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, China, Germany, India, Japan
Contact No.

Contact No.

+1-888-894-8424 31 (0)88 548 32 50
Company's Address

Company's Address

Tampa, Florida
USA
Keizersgracht 467, Amsterdam, The Netherlands
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Casengo is built to work in sync with the following applications and programs:

  • Wordpress
  • Drupal
  • Magento
Available Plans

Available Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Here are the Casengo cost details:

Casengo offers a free trial package and 3 paid versions, each designed to provide customer support that suits both the size of your business and your budget.

Free. This Free package allows you to try Casengo’s brand of chat support. Up to 3 users and 30 conversations, this plan comes with a knowledge base and a load of basic features such as Call Logging, Customer Management labeling and filtering, and Twitter search.

Basic @ 9 euros/month. Great for small businesses and independent freelancers, this Basic Plan is great for teams up to 3 users and up to 100 conversations. Comes with standard chat and email support plus social media integration.

Premium @ 29 euros/month/user. A big favorite among all types of business from multiple industries, the Premium bundle offers unlimited number of users and unlimited number of conversations. Carries basic features and offer multiple customer support channels. Also available in other languages.

Enterprise @ 44 euros/month/user. Carries the Premium Plan features and more. Rigged with topnotch business functions such as custom reporting and vast knowledgebase to mention a few.

Prominent Customers

Prominent Customers

Ikbenmama, Totaal, Easy Generator, Chilly
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Casengo pricing
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
Mac
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Casengo FEATURES

  • Multi-channel support
  • Multi-brand management
  • Knowledge base
  • Easy installations
  • Multiple Mailbox Management
  • Team collaboration
  • Facebook integration
  • Twitter search integration
  • Instant overview
  • Hybrid Messaging
  • Macros
  • Mobile Apps
  • Reporting
  • Customization of fields, text, and appearances
  • Cloud-based system
 
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You don’t want just a wide array of features and scalable pricing from a popular Customer Support Software. Almost as crucial as key features is a top-notch customer support. You want to ensure that if you have any questions about VICIdial or Casengo, or you face some problems, or perhaps you’ll want to request a certain change or feature beneficial to your business you can rely on a responsive and helpful customer support. See whether options such as phone support, tickets or live chat are provided. Additionally, it’s a significant advantage if you can benefit from individual training or at least an FAQ you can use.