Compare VICIdial vs. CasengoWe are here to improve the process of contrasting Customer Support Software products for you. For instance, on this page you can examine the overall performance of VICIdial (8.0) and compare it with the overall performance of Casengo (8.0). You can also match their overall user satisfaction rating: VICIdial (96%) vs. Casengo (100%). What’s more, lexamine their capabilities carefully to see which product can better deal with your company’s needs. Generally, any business app must let you to immediately view the big picture, all the while giving you immediate access to the details. If you need to quickly find the optimal Call Center Software according to our experts we advise you take a look at the following services: Five9, CallTrackingMetrics, Freshcaller.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Simple service software using team effort to deliver help desk for you and your customers.
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English, China, Germany, India, Japan|
|+1-888-894-8424||31 (0)88 548 32 50|
| Tampa, Florida|
|Keizersgracht 467, Amsterdam, The Netherlands|
VICIdial integrates with the following business systems and applications:
Casengo is built to work in sync with the following applications and programs:
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Here are the Casengo cost details:
Casengo offers a free trial package and 3 paid versions, each designed to provide customer support that suits both the size of your business and your budget.
Free. This Free package allows you to try Casengo’s brand of chat support. Up to 3 users and 30 conversations, this plan comes with a knowledge base and a load of basic features such as Call Logging, Customer Management labeling and filtering, and Twitter search.
Basic @ 9 euros/month. Great for small businesses and independent freelancers, this Basic Plan is great for teams up to 3 users and up to 100 conversations. Comes with standard chat and email support plus social media integration.
Premium @ 29 euros/month/user. A big favorite among all types of business from multiple industries, the Premium bundle offers unlimited number of users and unlimited number of conversations. Carries basic features and offer multiple customer support channels. Also available in other languages.
Enterprise @ 44 euros/month/user. Carries the Premium Plan features and more. Rigged with topnotch business functions such as custom reporting and vast knowledgebase to mention a few.
|Ikbenmama, Totaal, Easy Generator, Chilly|
|Learn more about VICIdial pricing||Learn more about Casengo pricing|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
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You don’t want just a wide array of features and scalable pricing from a popular Customer Support Software. Almost as crucial as key features is a top-notch customer support. You want to ensure that if you have any questions about VICIdial or Casengo, or you face some problems, or perhaps you’ll want to request a certain change or feature beneficial to your business you can rely on a responsive and helpful customer support. See whether options such as phone support, tickets or live chat are provided. Additionally, it’s a significant advantage if you can benefit from individual training or at least an FAQ you can use.