Compare VICIdial vs. CasengoA good way to find the correct Customer Support Software product for your business is to evaluate the solutions against each other. Here you can compare VICIdial and Casengo and see their functions compared thoroughly to help you choose which one is the superior product. Furthermore, you can compare their overall ratings, including: overall score (VICIdial: 8.0 vs. Casengo: 8.0) and user satisfaction (VICIdial: 96% vs. Casengo: 100%). Analyze their differences and similarities and see which one outperforms the other. Similarly anticipate the state of how your business will look like in the future; will your business outgrow the app in the next 3-5 years? Right now, the top solutions in our Call Center Software category are: Freshdesk, Vocalcom Cloud Contact Center, CallTrackingMetrics.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Simple service software using team effort to deliver help desk for you and your customers.
|Ikbenmama, Totaal, Easy Generator, Chilly|
|Learn more about VICIdial pricing||Learn more about Casengo pricing|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Here are the Casengo cost details:
Casengo offers a free trial package and 3 paid versions, each designed to provide customer support that suits both the size of your business and your budget.
Free. This Free package allows you to try Casengo’s brand of chat support. Up to 3 users and 30 conversations, this plan comes with a knowledge base and a load of basic features such as Call Logging, Customer Management labeling and filtering, and Twitter search.
Basic @ 9 euros/month. Great for small businesses and independent freelancers, this Basic Plan is great for teams up to 3 users and up to 100 conversations. Comes with standard chat and email support plus social media integration.
Premium @ 29 euros/month/user. A big favorite among all types of business from multiple industries, the Premium bundle offers unlimited number of users and unlimited number of conversations. Carries basic features and offer multiple customer support channels. Also available in other languages.
Enterprise @ 44 euros/month/user. Carries the Premium Plan features and more. Rigged with topnotch business functions such as custom reporting and vast knowledgebase to mention a few.
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||USA, UK, Canada, China, Germany, India, Japan|
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
VICIdial integrates with the following business systems and applications:
Casengo is built to work in sync with the following applications and programs:
|+1-888-894-8424||31 (0)88 548 32 50|
|List of Features|
List of Features
| Tampa, Florida|
|Keizersgracht 467, Amsterdam, The Netherlands|
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Almost as essential as useful features and customer support quality are pricing plans provided by VICIdial and Casengo. While price should not be the sole element it’s surely a key thing to consider. You should expect a flexible pricing plan that can be adjusted to your company size and effortlessly scaled up when your business grows. Be sure that you don’t pick pricing plans that have extra functionalities that you won’t find a use for and always try to get in touch with the vendor directly as big companies can usually count on more affordable prices. You should also check out a free trial or demo of every product to spend at least some time using it. It’s a helpful experience that doesn’t need you to invest any money and gives you a solid overview of what it feels like to work with VICIdial and Casengo.