Compare VICIdial vs. Casengo

A good way to find the correct Customer Support Software product for your business is to evaluate the solutions against each other. Here you can compare VICIdial and Casengo and see their functions compared thoroughly to help you choose which one is the superior product. Furthermore, you can compare their overall ratings, including: overall score (VICIdial: 8.0 vs. Casengo: 8.0) and user satisfaction (VICIdial: 96% vs. Casengo: 100%). Analyze their differences and similarities and see which one outperforms the other. Similarly anticipate the state of how your business will look like in the future; will your business outgrow the app in the next 3-5 years? Right now, the top solutions in our Call Center Software category are: Freshdesk, Vocalcom Cloud Contact Center, CallTrackingMetrics.
Compare

VICIdial

VS

Casengo

VS

VICIdial screenshot Casengo screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

100% ?

Cost

Cost

free

9 (euros)

Pricing Type

Pricing Type

Quote-based Monthly payment
Complete Review

Complete Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Simple service software using team effort to deliver help desk for you and your customers.
Quick Links
Popular Clients

Popular Clients

Ikbenmama, Totaal, Easy Generator, Chilly
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Casengo pricing
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Here are the Casengo cost details:

Casengo offers a free trial package and 3 paid versions, each designed to provide customer support that suits both the size of your business and your budget.

Free. This Free package allows you to try Casengo’s brand of chat support. Up to 3 users and 30 conversations, this plan comes with a knowledge base and a load of basic features such as Call Logging, Customer Management labeling and filtering, and Twitter search.

Basic @ 9 euros/month. Great for small businesses and independent freelancers, this Basic Plan is great for teams up to 3 users and up to 100 conversations. Comes with standard chat and email support plus social media integration.

Premium @ 29 euros/month/user. A big favorite among all types of business from multiple industries, the Premium bundle offers unlimited number of users and unlimited number of conversations. Carries basic features and offer multiple customer support channels. Also available in other languages.

Enterprise @ 44 euros/month/user. Carries the Premium Plan features and more. Rigged with topnotch business functions such as custom reporting and vast knowledgebase to mention a few.

Available Languages

Available Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, UK, Canada, China, Germany, India, Japan
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
Mac
Integrations

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Casengo is built to work in sync with the following applications and programs:

  • Wordpress
  • Drupal
  • Magento
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Phone Number

Phone Number

+1-888-894-8424 31 (0)88 548 32 50
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Casengo FEATURES

  • Multi-channel support
  • Multi-brand management
  • Knowledge base
  • Easy installations
  • Multiple Mailbox Management
  • Team collaboration
  • Facebook integration
  • Twitter search integration
  • Instant overview
  • Hybrid Messaging
  • Macros
  • Mobile Apps
  • Reporting
  • Customization of fields, text, and appearances
  • Cloud-based system
 
Email Address

Email Address

sales@vicidial.com support@casengo.com
Contact Address

Contact Address

Tampa, Florida
USA
Keizersgracht 467, Amsterdam, The Netherlands
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as essential as useful features and customer support quality are pricing plans provided by VICIdial and Casengo. While price should not be the sole element it’s surely a key thing to consider. You should expect a flexible pricing plan that can be adjusted to your company size and effortlessly scaled up when your business grows. Be sure that you don’t pick pricing plans that have extra functionalities that you won’t find a use for and always try to get in touch with the vendor directly as big companies can usually count on more affordable prices. You should also check out a free trial or demo of every product to spend at least some time using it. It’s a helpful experience that doesn’t need you to invest any money and gives you a solid overview of what it feels like to work with VICIdial and Casengo.