Compare VICIdial vs. CallHippo

To successfully get the most helpful and productive Communications Software for your firm, you need to compare products available on the market. For example, here it is possible to match VICIdial’s overall score of 8.0 against CallHippo’s score of 8.0. You can also compare their general user satisfaction: VICIdial (96%) vs. CallHippo (100%). Moreover, you can compare their strengths and weaknesses feature by feature, including their terms and conditions and prices. By comparing products you are sure that you choose the best software for your requirements. It’s clear you must understand your specific needs to realize which software matches those needs. Our team put a lot of effort to review all popular Call Center Software solutions offered out there, but among all the ones we reviewed these three deserved our special attention: Five9, Freshcaller, CallTrackingMetrics.
Software

VICIdial

VS

CallHippo

VS

VICIdial screenshot CallHippo screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

100% ?

Pricing

Pricing

free

$4.5

Price Scheme

Price Scheme

Quote-based Monthly payment | Annual Subscription
Full Review

Full Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
CallHippo is a software platform that meets all your business requirements associated with phone support Systems.
Useful Links
Vendor Email

Vendor Email

sales@vicidial.com support@callhippo.com
Contact No.

Contact No.

+1-888-894-8424 +1-740-848-2535
Vendor's Address

Vendor's Address

Tampa, Florida
USA
340 S. Lemon Ave #7359
Walnut, CA 91789
USA
Integrations

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
  • Pipedrive
  • Zoho
  • Other integration updates in CallHippo will be released very soon. After the updates are released, it will become possible to integrate CallHippo with Zapier, Slack, Intercom,and more CRM’s.
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about CallHippo pricing
Languages Supported

Languages Supported

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Popular Customers

Popular Customers

Bright Livingstone, Dimenson Management Consulting, The Burge
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

CallHippo FEATURES

  • Automatic Call Distribution
  • Data Records
  • Custom Messages
  • Call Recording
  • Forward to Cellphones
  • Voice Mail
  • Working Hours Per User
  • Contact Management
  • Shared Contacts
  • Email Support
  • Priority Email
Available Plans

Available Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

CallHippo offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Starter – $5/user/month or $4.5/user/month (annual billing)

  • Unlimited Users
  • Unlimited Number of Callers in Queue
  • Automatic Call Distribution
  • Data Records
  • Custom Messages
  • Call Recording
  • Forward to Cellphones
  • Voice Mail
  • Working Hours Per User
  • Contact Management
  • Shared Contacts
  • Email Support
  • Priority Email

Premium – $10/user/month or $8.5/user/month (annual billing)

  • All Starter features
  • Free Inbound Calls
  • Phone Support

Premium – $20/user/month or $17/user/month (annual billing)

  • All Premium features
  • Free Outgoing Calls to US/Canada (500 minutes per user)
  • Dedicated Account Manager
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

Page last modified

Both VICIdial and CallHippo were reviewed by a team of reliable SaaS experts who carried out a thorough study of all key aspects of each app. Their final rating was prepared with unique SmartScore model which calculates an individual partial score to every component such as: main functionalities, client support, mobile support, security, user satisfaction and media presence. We are aware that useful features are not the only factor crucial to a business so we make sure we pay attention to all facets of a solution before calculating its final rating.