Compare Bria vs. VICIdial

Finding the suitable Communications Software product is as simple as evaluating the strong and poor features and terms offered by VICIdial and Bria. Here you can also match their all round scores: 8.0 for VICIdial vs. 8.5 for Bria. Or you can look at their general user satisfaction rating, 96% for VICIdial vs. 98% for Bria. We suggest that you take some time to review their differences and determine which one is the better choice for your business. What’s more keep in mind to take into account your company’s or industry’s unique case, such as, a multilingual app for a global team or a mobile version to help you work on the go. In case you you need to quickly find the top Call Center Software according to our review team we suggest you check out these services: CallTrackingMetrics, Freshcaller, Five9.
Software

Bria

VS

VICIdial

VS

Bria screenshot VICIdial screenshot
Pricing Details

Score

Our Score

8.5 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

96% ?

Cost

Cost

$49

free

Pricing Model

Pricing Model

One-time payment | Quote-based Quote-based
Detailed Review

Detailed Review

General Info

General Info

A SIP-based VoIP software solution for service providers, enterprises, businesses, and Original Equipment Manufacturers (OEM); highlighting its powerful integrations.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Easy Links
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Features

Features

Bria FEATURES

  • SIP-based VoIP
  • Salesforce Integration
  • Microsoft Outlook Integration
  • CRM Integration
  • Third-Party Integrations via Bria API
  • HD Voice and Video Calling
  • HD Voice and Conference Calls
  • Send and Receive HD Videos
  • Instant Messaging
  • Company Chat Rooms
  • Set Presence Status
  • Screen Sharing
  • Schedule Private Virtual Meeting Rooms
  • Contact Management
  • Branding Options
  • Contact-Centered User Interface

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling
Company's Address

Company's Address

Suite 300, One Bentall Centre
505 Burrard Street, Box 95
Vancouver, BC V7X 1M3
Canada
Tampa, Florida
USA
Prominent Customers

Prominent Customers

AVAYA, COMCAST, NOKIA
Pricing Details

Pricing Details

Learn more about Bria pricing Learn more about VICIdial pricing
Available Plans

Available Plans

Your company or team can purchase the VoIP softphone at a price of $49 per license/unit. Contact Bria for more product details and additional enterprise pricing information.

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Support Types

Support Types

Phone Live Support
Training
Phone Live Support
Ticket Training
Phone Number

Phone Number

+1-877-818-3777 +1-888-894-8424
Integrations

Integrations

Bria integrates with the following business systems and applications:

  • Salesforce CRM
  • Microsoft Outlook

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Languages Supported

Languages Supported

English English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish
Vendor Email

Vendor Email

corporate@counterpath.com sales@vicidial.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Please keep in mind that even though both VICIdial and Bria may offer a top quality set of features every solution might be designed for a different business size. If you are comparing features you should pay attention to a company type they are meant for. Certain elements might scale up effectively for large enterprises but if you own a small or medium company it’s often better to avoid paying for customized functionalities that you might never have a chance to use.