Compare Bria vs. VICIdial

Examining products to get the best Communications Software need not be hard. On our review platform, it is possible to match VICIdial and Bria and right away analyze their varying features. We allow you to check their functions, supported devices, customer support, pricing rates, terms, plus more. You can even assess their overall score (8.0 for VICIdial vs. 8.5 for Bria) and overall customer satisfaction level (96% for VICIdial vs. 98% for Bria). Spend some time and examine your leading options and see which one is best for your company. Similarly, you have to consider the software vendor’s credibility; can they be relied upon and will they still be around in the future? If you want to quickly identify the best Call Center Software according to our experts we recommend you take a look at these services: CallTrackingMetrics, Freshdesk, Five9.
Comparison

Bria

VS

VICIdial

VS

Bria screenshot VICIdial screenshot
Pricing Page

Total Score

Our Score

8.5 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

98% ?

Customer Experience

96% ?

Price

Price

$49

free

Pricing Type

Pricing Type

One-time payment | Quote-based Quote-based
Detailed Review

Detailed Review

General Description

General Description

A SIP-based VoIP software solution for service providers, enterprises, businesses, and Original Equipment Manufacturers (OEM); highlighting its powerful integrations.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Quick Links
Vendor Email

Vendor Email

corporate@counterpath.com sales@vicidial.com
Contact Address

Contact Address

Suite 300, One Bentall Centre
505 Burrard Street, Box 95
Vancouver, BC V7X 1M3
Canada
Tampa, Florida
USA
Prominent Clients

Prominent Clients

AVAYA, COMCAST, NOKIA
Phone Number

Phone Number

+1-877-818-3777 +1-888-894-8424
Client Types

Client Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Features

Available Features

Bria FEATURES

  • SIP-based VoIP
  • Salesforce Integration
  • Microsoft Outlook Integration
  • CRM Integration
  • Third-Party Integrations via Bria API
  • HD Voice and Video Calling
  • HD Voice and Conference Calls
  • Send and Receive HD Videos
  • Instant Messaging
  • Company Chat Rooms
  • Set Presence Status
  • Screen Sharing
  • Schedule Private Virtual Meeting Rooms
  • Contact Management
  • Branding Options
  • Contact-Centered User Interface

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling
Supported Integrations

Supported Integrations

Bria integrates with the following business systems and applications:

  • Salesforce CRM
  • Microsoft Outlook

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Languages

Languages

USA, UK, Canada, International USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish
Pricing Page

Pricing Page

Learn more about Bria pricing Learn more about VICIdial pricing
Available Support

Available Support

Phone Live Support
Training
Phone Live Support
Ticket Training
Pricing Info

Pricing Info

Your company or team can purchase the VoIP softphone at a price of $49 per license/unit. Contact Bria for more product details and additional enterprise pricing information.

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The apps examined on this page are merely a sliver of our entire Communications Software category and you should take into account that there might be better alternatives out there. If you would like to guarantee you make the wisest choice for your company we strongly urge you to test more apps first. You can also consider to consult our top 10 Communications Software ranking to learn which apps are in the current year the highest-ranking ones and leaders in the market.