MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare VICIdial vs. Bornevia

Different businesses require different types of Customer Support Software. To understand well which service meets your requirements, think about assessing various solutions feature by feature an taking into consideration their terms and costs. Similarly, you may get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system. The results are: VICIdial (8.0) vs. Bornevia (8.5) for general quality and functionality; VICIdial (96%) vs. Bornevia (100%) for user satisfaction rating. Examine their high and low points and decide which software is a better choice for your company. One simple but effective tactic is to write the strengths and weaknesses of both applications side by side and find out which solution has more benefits. Those of you who are pressed for time or could use a Call Center Software suggestion from our experts might want to take a look at these top choices for this year: Five9, Freshcaller, RingCentral Contact Center.
Compare

VICIdial

VS

Bornevia

VS

VICIdial screenshot Bornevia screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.5 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

100% ?

Pricing

Pricing

free

$10

Price Scheme

Price Scheme

Quote-based Monthly payment | Annual Subscription
Full Review

Full Review

Product Info

Product Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Bornevia is web-based email, live chat, and social media customer service help desk software for growing teams.
Useful Links
Email Address

Email Address

sales@vicidial.com contact@bornevia.com
Phone Number

Phone Number

+1-888-894-8424 +62 815-8428-4929
Prominent Clients

Prominent Clients

Clarion, Datsun, Gemvara, Veritrans
Vendor's Address

Vendor's Address

Tampa, Florida
USA
Ciputra World 1, DBS Bank Tower Lt.9, Jl.Prof Dr Satrio
Kav 3-5, Jakarta Selatan
Daerah Khusus Ibukota Jakarta
Indonesia
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Bornevia FEATURES

  • Multi-Channel Helpdesk
  • Live Chat
  • Insights and Reporting
  • Mobile App
  • Ticket Assignment
  • Private Note with Mention
  • Email Tracking
  • Hashtags
  • Canned Responses
  • API Integration
  • Multiple Team Inboxes
  • Autoresponder
  • Email Notification
  • Inline Image
  • Real Time Notification Log
Types of Support

Types of Support

Phone Live Support
Ticket Training
Live Support
Ticket
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Bornevia pricing
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
Mac
Web-based
Integrations

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Bornevia is currently working on Slack integration.

Available Plans

Available Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Bornevia offers a flexible pricing scheme where you only pay for the channels you use.

  • $10/user/month (annual billing) or $20/user/month
  • Multi-Channel Support
  • Ticket Assignment
  • Private Notes
  • Team Inbox/Group
  • Canned Responses
  • Insights and Reporting
  • Automation
Available Languages

Available Languages

English, Dutch, Polish, Swedish English, India
Compare Alternatives

Compare Alternatives

Compare with GoToMeeting
Compare with CoreSystems
Compare with GrexIt
Compare with CONTAQUE Predictive Dialer
Compare with Cisco WebEx
Compare with Aspect Zipwire
Compare with Freshservice
Compare with Helpjuice
Compare with Mobilize
Compare with Kapdesk
Compare with Yoummday
Compare with Pindrop
Compare with SurveyExpression
Compare with NinjaRMM
Compare with LiveAgent
Compare with AdminiTrack
Compare with Desk.com
Compare with Nicereply
Compare with HelpSpot
Compare with Predictive Dialer
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

You should pay attention to the fact that even though both VICIdial and Bornevia may offer a top quality range of features each app could be created for a different business size. If you are studying different apps you may want to pay attention to a business type they are catering to. Certain functionalities may scale up effectively for huge enterprises but if you own a small or medium business it’s often better to stay away from paying for advanced functionalities that you may never actually use.