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Compare VICIdial vs BigMarker

What is better VICIdial or BigMarker? Finding the most effective Communications Software for your business is crucial to improving your company’s effectiveness. In our platform, it's easy to examine various solutions to see which one is the most suitable software for your needs. Here you can match VICIdial vs.

BigMarker and look at their overall scores (8.0 vs. 8.8, respectively) and user satisfaction rating (96% vs. 100%, respectively). Additionally, you can study the specifics of rates, terms and conditions, plans, capabilities, tools, and more, and decide which software offers more advantages for your business. As a rule of thumb, select the software that allows you to change the features and subscription plan to address your company growth or lack of it.

Our team put a lot of effort to prepare reviews of all popular Call Center Software products offered on the market, but among all the ones we reviewed these three caught our special attention: Ytel, RingCentral Contact Center, Freshcaller.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.

Company Email

sales@vicidial.com

Contact No.

Company's Address

Tampa, Florida
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Schedule Unlimited Webinars
  • HD Video & Screen Sharing
  • One-click Meetings
  • Your Own Channel
  • No Downloads or Plugins
  • Custom Branding
  • Sell Tickets to Paid Webinars
  • Recording
  • Charge for Recording Access
  • Automated Webinars
  • Reporting & Analytics
  • Live Tweet Your Webinars
  • Polling
  • Q&A
  • Custom Registration Forms
  • Host From Your Website
  • Emails & Automated Reminders
  • iOS & Android Apps
  • Telephone Dial-in
  • Over 500 integrations

Pricing Info

BigMarker offers four SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $29/month (monthly and annual billing)

  • 25 Attendees
  • Schedule Unlimited Webinars
  • HD Video & Screen Sharing
  • One-click Meetings
  • Your Own Channel
  • No Downloads or Plugins
  • Custom Branding
  • Sell Tickets to Paid Webinars
  • Recording
  • Charge for Recording Access
  • Automated Webinars
  • Reporting & Analytics
  • Live Tweet Your Webinars
  • Polling
  • Q&A
  • Custom Registration Forms
  • Host From Your Website
  • Emails & Automated Reminders
  • iOS & Android Apps
  • Telephone Dial-in
  • Over 500 integrations
  • Boost Your Attendance

Plus – $59/month or $49/month (annual billing)

  • All Features
  • 100 Attendees

Elite – $189/month or $149/month (annual billing)

  • All Features
  • 500 Attendees

Summit – $379/month or $299/month (annual billing)

  • All Features
  • 1000 Attendees

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Panasonic, GoDaddy, Accenture

Integrations

BigMarker integrates with over 500 business systems and applications, including:

  • MailChimp
  • Salesforce
  • HubSpot
  • YouTube
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

BigMarker's cloud-based webinar platform provides webinar hosting for up to 1,000 attendees, with no downloads required, featuring HD audio and video conferencing, screen sharing, and recording.

Company Email

sales@bigmarker.com

Contact No.

Company's Address

223 W. Erie St., Suite 4E
Chicago, IL 60654
USA

RingCentral Contact Center

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By Quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Intelligent Routing

  • ACD
  • Outbound Campaign Management
  • Omnichannel Routing
  • Skills-Based Routing
  • Social Media Interactions
  • Voicemail Routing
  • IVR
  • Chat and Co-Browse
  • Outbound Dialing
  • Virtual Hold

Integration Tools

  • CRM Integrations
  • RestFUL APIs
  • Data-Driven Routing
  • Click-to-Call
  • Screen Pops

Administration and Management

  • Surveys
  • Omnichannel Analytics
  • Prebuilt Reports
  • Whisper Coaching, Silent Monitoring, and Barge-In
  • Supervisor Tools
  • Call Recording
  • Analytics and Dashboards
  • Administration Without IT

Workforce Management and Optimization

  • Full Workforce Optimization (WFO)
  • Gamification
  • Screen Recording
  • Performance Management
  • Quality Management (QM)
  • Workforce Management (WFM)
  • Coaching and Learning Tools
  • Speech and Text Analytics

Security Options

  • Seasonal Scaling
  • Work-Anywhere Agents
  • Permission-Based Access
  • Active Failover
  • Encryption
  • Compliant With Security Standards

Customer Engagement

  • Collaboration Options
  • Shared Directory
  • PBX Integration

Pricing Info

RingCentral Contact Center offers three flexible payment plans that are available by quote. These are priced according to the number of features you will be needing, and the type of service you require.

Basic Plan – By Quote

Focuses mostly on inbound and outbound voice calls. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD capabilities

Advanced Plan – By Quote

Focuses mostly on integrations and omnichannel communications. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)

Ultimate Plan – By Quote

Focuses mostly on blended outbound dialers. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)
  • Advanced IVR Outbound dialing capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing

Integrations

RingCentral Contact Center can integrate seamlessly with a number of ready-to-use connectors as well as third-party applications to help you personalize your user experience. The platform also offers open APIs to help you tailor the platform to your specific business needs. Some of the integrations it can support include:

  • Desk
  • ServiceNow
  • Microsoft Dynamics
  • Zendesk
  • Salesforce
  • NetSuite
  • Oracle
  • HappyFox
  • Amazon Alexa
  • YAPI
  • AgileCRM
  • Gong.io
  • Workato
  • noCRM.io
  • ConvergeHub
  • Hangouts Chat
  • RingCentral Phone
  • RingCentral Meetings
  • RingCentral Glip
  • RingCentral Archiver
  • Gmail
  • Trello
  • Zapier
  • Skype
  • Cloze
  • ZohoCRM
  • PieSync
  • MailChimp
  • New Relic

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust communications system that helps businesses boost customer relationships .

Company Email

Contact No.

Company's Address

20 Davis Drive Belmont, CA 94002 USA

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You shouldn’t expect just a wide range of features and adjustable pricing packages from a popular Communications Software. Almost as crucial as core features is a quality customer support. You want to make sure that when you have any questions about VICIdial or BigMarker, or you struggle with some problems, or maybe you’ll need to request a certain change or functionality useful to your team you can rely on a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are available. What is more, it’s a major asset if you can benefit from personal training or at the very least an FAQ you can use.

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