Compare VICIdial vs. AzureDeskPurchasing the suitable Customer Support Software product is as simple as evaluating the good and poor functionalities and terms offered by VICIdial and AzureDesk. Here you can also match their all round scores: 8.0 for VICIdial vs. 8.0 for AzureDesk. Or you can check their general user satisfaction rating, 96% for VICIdial vs. 100% for AzureDesk. We suggest that you spend some time to analyze their unique features and determine which one is the better choice for your business. Moreover. don’t forget to consider your company’s or industry’s unique case, for instance, a multilingual app for a global staff or a mobile version to help you work in the field. Our experts made sure to review all popular Call Center Software solutions available out there, but among them these three deserved our special attention: Five9, CallTrackingMetrics, Freshdesk.
|Quote-based||Monthly payment | Annual Subscription|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service, and give customers a delightful experience.
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
AzureDesk offers a “One Plan for All” that you can subscribe to starting with a 14-day free trial.
AzureDesk Plus – $16/user per month or $12/user per month (billed annually)
| Tampa, Florida|
| 3111 New Jersey 38 #11-323|
Mount Laurel, New Jersey 08054
VICIdial integrates with the following business systems and applications:
AzureDesk integrates with the following business systems and applications:
Developer API is also available to connect this system to a variety of applications and business systems.
|Types of Support|
Types of Support
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
|Learn more about VICIdial pricing||Learn more about AzureDesk pricing|
Page last modified
Both VICIdial and AzureDesk were tested by a group of reliable B2B experts who carried out a detailed analysis of all important elements of every app. Their final score was prepared with unique SmartScore algorithm which provides an individual partial score to each component such as: main features, client support, mobile support, security, user satisfaction as well as market presence. Here at FinancesOnline we know useful features are not the only aspect crucial to a business so we make sure we pay attention to all aspects of a app before giving it a final score.