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Compare VICIdial vs. AzureDesk

Purchasing the suitable Customer Support Software product is as simple as evaluating the good and poor functionalities and terms offered by VICIdial and AzureDesk. Here you can also match their all round scores: 8.0 for VICIdial vs. 8.0 for AzureDesk. Or you can check their general user satisfaction rating, 96% for VICIdial vs. 100% for AzureDesk. We suggest that you spend some time to analyze their unique features and determine which one is the better choice for your business. Moreover. don’t forget to consider your company’s or industry’s unique case, for instance, a multilingual app for a global staff or a mobile version to help you work in the field. Users who are pressed for time or need a Call Center Software advice from our team might want to take a look at these top choices for the current year: Freshcaller, Five9, RingCentral Contact Center.
Product

VICIdial

VS

AzureDesk

VS

VICIdial screenshot AzureDesk screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

100% ?

Cost

Cost

free

$12

Pricing Model

Pricing Model

Quote-based Monthly payment | Annual Subscription
Full Review

Full Review

Overview

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service, and give customers a delightful experience.
Quick Links
Company Email

Company Email

sales@vicidial.com support@azuredesk.co
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

AzureDesk FEATURES

  • Ticket management
  • Collaboration rules
  • Business rules
  • Self-service portal for customers
  • Reports
  • Groups
  • Track requests
  • Ticket fields
  • Contact forms
  • Knowledge base
  • Tab ticketing system
  • Agent signature
  • Search pages
  • Batch updates
  • Ticket field reports
  • Developer API
  • Unlimited inbox
  • Multilingual
  • Mobile Apps
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

AzureDesk offers a “One Plan for All” that you can subscribe to starting with a 14-day free trial.

AzureDesk Plus – $16/user per month or $12/user per month (billed annually)

  • Unlimited email addresses
  • Unlimited agents
  • Collaboration Features
  • Business Rules
  • Self Service Portal for Customers
  • Reports
  • Groups
  • Track Request
  • Apps Integration
  • Ticket Fields
  • Submit Request/Contact Form page
  • Knowledge Base
  • Tab Ticketing System
  • Agent Signature
  • Search Page
  • Batch Update
  • Ticket Fields Reports
Contact No.

Contact No.

+1-888-894-8424
Vendor's Address

Vendor's Address

Tampa, Florida
USA
3111 New Jersey 38 #11-323
Mount Laurel, New Jersey 08054
USA
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

AzureDesk integrates with the following business systems and applications:

  • JIRA
  • Slack
  • Smooch.io
  • Zendesk
  • Asana
  • Olark
  • Freshbooks
  • Chargedesk
  • Chatlio

Developer API is also available to connect this system to a variety of applications and business systems.

Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Training
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Languages

Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Prominent Clients

Prominent Clients

Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about AzureDesk pricing
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Both VICIdial and AzureDesk were tested by a group of reliable B2B experts who carried out a detailed analysis of all important elements of every app. Their final score was prepared with unique SmartScore algorithm which provides an individual partial score to each component such as: main features, client support, mobile support, security, user satisfaction as well as market presence. Here at FinancesOnline we know useful features are not the only aspect crucial to a business so we make sure we pay attention to all aspects of a app before giving it a final score.