Compare AzureDesk vs. VICIdial

You have so many Customer Support Software choices in today’s state of that industry that choosing the right product may be overwhelming. On our comparison page, you can easily compare the features, pricing terms, available plans, and more details of VICIdial and AzureDesk. It’s also possible to assess their score (8.0 for VICIdial vs. 8.0 for AzureDesk) and user satisfaction level (96% for VICIdial vs. 100% for AzureDesk). The scores and ratings provide you with a general idea how both these software products perform. In addition, check if the solution can integrate with existing business apps to guarantee greater productivity. Right now, the leading products in our Call Center Software category are: Vocalcom Cloud Contact Center, Freshdesk, PlayVox.
Comparison

AzureDesk

VS

VICIdial

VS

AzureDesk screenshot VICIdial screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

96% ?

Pricing

Pricing

$5

free

Pricing Model

Pricing Model

Free | Monthly payment Quote-based
Full Review

Full Review

Product Info

Product Info

AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service, and give customers a delightful experience.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Easy Links
Phone No.

Phone No.

+1-888-894-8424
Languages Supported

Languages Supported

USA, UK, Canada, International, India USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish
Features

Features

AzureDesk FEATURES

  • Ticket management
  • Collaboration rules
  • Business rules
  • Self-service portal for customers
  • Reports
  • Groups
  • Track requests
  • Ticket fields
  • Contact forms
  • Knowledge base
  • Tab ticketing system
  • Agent signature
  • Search pages
  • Batch updates
  • Ticket field reports
  • Developer API
  • Unlimited inbox
  • Multilingual
  • Mobile Apps

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling
Popular Clients

Popular Clients

Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Pricing Plans

Pricing Plans

AzureDesk offers a free plan for sole agents with 1 email address, and an enterprise pricing plan that involves an unlimited number of users and email addresses, and costs $5 per month.

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Available Integrations

Available Integrations

AzureDesk integrates with the following business systems and applications:

  • JIRA
  • Slack
  • Smooch.io
  • Zendesk
  • Asana
  • Olark
  • Freshbooks
  • Chargedesk
  • Chatlio

Developer API is also available to connect this system to a variety of applications and business systems.

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
Vendor's Address

Vendor's Address

3111 New Jersey 38 #11-323
Mount Laurel, New Jersey 08054
USA
Tampa, Florida
USA
Email Address

Email Address

support@azuredesk.co sales@vicidial.com
Support Types

Support Types

Phone Live Support
Training
Phone Live Support
Ticket Training
Pricing Page

Pricing Page

Learn more about AzureDesk pricing Learn more about VICIdial pricing
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
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QUICK LINKS

QUICK LINKS

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When you choose a app that you are sure will be an actual asset for your business you shouldn’t just focus on what reviewers have to say about it. In many cases personal experience with the software will vary, depending on your own preferences and requirements. This is why in our reviews we also provide our User Satisfaction Rating for each solution to give you an immediate overview of how real users of VICIdial and AzureDesk evaluate their experience with the service. Our algorithm is based on detailed analysis of product appearances on other websites, social networks and blogs, so you will receive a complete and credible overview of what other customers think about every app. In this example VICIdial has a total satisfaction rating at 96% while for AzureDesk 100% of users express they had a positive experience with it.