Compare VICIdial vs. AzureDeskYou have so many Customer Support Software choices in today’s state of that industry that choosing the right product may be overwhelming. On our comparison page, you can easily compare the features, pricing terms, available plans, and more details of VICIdial and AzureDesk. It’s also possible to assess their score (8.0 for VICIdial vs. 8.0 for AzureDesk) and user satisfaction level (96% for VICIdial vs. 100% for AzureDesk). The scores and ratings provide you with a general idea how both these software products perform. In addition, check if the solution can integrate with existing business apps to guarantee greater productivity. As of now, the leading products in our Call Center Software category are: CallTrackingMetrics, Freshdesk, Five9.
|Quote-based||Free | Monthly payment|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service, and give customers a delightful experience.
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||USA, UK, Canada, International, India|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
AzureDesk offers a free plan for sole agents with 1 email address, and an enterprise pricing plan that involves an unlimited number of users and email addresses, and costs $5 per month.
VICIdial integrates with the following business systems and applications:
AzureDesk integrates with the following business systems and applications:
Developer API is also available to connect this system to a variety of applications and business systems.
| Tampa, Florida|
| 3111 New Jersey 38 #11-323|
Mount Laurel, New Jersey 08054
|Learn more about VICIdial pricing||Learn more about AzureDesk pricing|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
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When you choose a app that you are sure will be an actual asset for your business you shouldn’t just focus on what reviewers have to say about it. In many cases personal experience with the software will vary, depending on your own preferences and requirements. This is why in our reviews we also provide our User Satisfaction Rating for each solution to give you an immediate overview of how real users of VICIdial and AzureDesk evaluate their experience with the service. Our algorithm is based on detailed analysis of product appearances on other websites, social networks and blogs, so you will receive a complete and credible overview of what other customers think about every app. In this example VICIdial has a total satisfaction rating at 96% while for AzureDesk 100% of users express they had a positive experience with it.