Compare Answerbase vs. VICIdialWith different functionalities, pricing, conditions, and more to evaluate, choosing the best Customer Support Software for your organization is tough. However by using our system, you can easily match the characteristics of VICIdial and Answerbase as well as their general rating, respectively as: 8.0 and 8.2 for overall score and 96% and 100% for user satisfaction. You can also compare them feature by feature and see which software is a more suitable fit for your business. Remember to get a trial version first prior to subscribing to experience how the software can help you in real scenarios. We know that not all businesses have enough time to examine dozens of various solutions, so we created a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: PlayVox, Vocalcom Cloud Contact Center, Freshdesk.
|Monthly payment | Quote-based||Quote-based|
Answerbase is a knowledge management application for eCommerce and customer support.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|List of Features|
List of Features
|Adobe, General Mills, Sagicor|
Answerbase offers free use for 30 days for a limited period of time, time and a total of four enterprise pricing packages for users to choose from. Give the details a look, and select the best option for your business:
Basic Plan – $49/month
Professional Plan – $149/month
Includes all Basic Plan features, plus:
Business Plan – $399/month
Includes all Professional Plan features, plus:
Enterprise Plan – Get a quote
Includes all Business Plan features, plus:
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
|USA, UK, Canada, International||USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish|
| Carrer de Sants 125, |
pral 1a Barcelona,
| Tampa, Florida|
|Learn more about Answerbase pricing||Learn more about VICIdial pricing|
Answerbase offers a comprehensive suite of developer APIs to help you create a Q&A solution for your specific needs or enable custom integration within your mobile apps, web properties, and others.
VICIdial integrates with the following business systems and applications:
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If you continue having doubts about which product will perform best for your business it may be a sensible idea to analyze each service’s social metrics. These metrics are usually a way to see how popular a given app is and how wide is its online presence. For example VICIdial Twitter profile has currently 519 followers. At the same time Answerbase Twitter is followed by 4449 people.