Compare VICIdial vs. AnswerbaseIf you want an effective Customer Support Software product for your business you should invest time and compare a wide range of alternatives. It doesn’t have to be difficult, and can be as simple as matching their functions in a table like the one below. You will also get a quick idea how each product functions. As an example, on this page you can see VICIdial’s overall score of 8.0 and compare it against Answerbase’s score of 8.2; or VICIdial’s user satisfaction level at 96% versus Answerbase’s 100% satisfaction score. The comparison can help you spot the strengths and weaknesses of each software, and choose which matches your requirements better. On top of the robust features, the application which is simple and intuitive is always the better product. As of now, the top solutions in our Call Center Software category are: Five9, CallTrackingMetrics, Freshdesk.
|Quote-based||Monthly payment | Quote-based|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Answerbase is a knowledge management application for eCommerce and customer support.
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
|Learn more about VICIdial pricing||Learn more about Answerbase pricing|
|Adobe, General Mills, Sagicor|
VICIdial integrates with the following business systems and applications:
Answerbase offers a comprehensive suite of developer APIs to help you create a Q&A solution for your specific needs or enable custom integration within your mobile apps, web properties, and others.
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
| Tampa, Florida|
| Carrer de Sants 125, |
pral 1a Barcelona,
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Answerbase offers free use for 30 days for a limited period of time, time and a total of four enterprise pricing packages for users to choose from. Give the details a look, and select the best option for your business:
Basic Plan – $49/month
Professional Plan – $149/month
Includes all Basic Plan features, plus:
Business Plan – $399/month
Includes all Professional Plan features, plus:
Enterprise Plan – Get a quote
Includes all Business Plan features, plus:
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In case you are still having doubts about which service will perform best for your business it may be a sound idea to investigate each service’s social metrics. Such metrics are frequently an indicator of how popular a given software is and how extensive is its online presence. For instance VICIdial Twitter profile has currently 519 followers. At the same time Answerbase Twitter is followed by 4449 users.