Compare Answerbase vs. VICIdial

With different functionalities, pricing, conditions, and more to evaluate, choosing the best Customer Support Software for your organization is tough. However by using our system, you can easily match the characteristics of VICIdial and Answerbase as well as their general rating, respectively as: 8.0 and 8.2 for overall score and 96% and 100% for user satisfaction. You can also compare them feature by feature and see which software is a more suitable fit for your business. Remember to get a trial version first prior to subscribing to experience how the software can help you in real scenarios. We know that not all businesses have enough time to examine dozens of various solutions, so we created a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: PlayVox, Vocalcom Cloud Contact Center, Freshdesk.
Product

Answerbase

VS

VICIdial

VS

Answerbase screenshot VICIdial screenshot
Pricing Details

Total Score

Our Score

8.2 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

96% ?

Cost

Cost

$49

free

Pricing Model

Pricing Model

Monthly payment | Quote-based Quote-based
Detailed Review

Detailed Review

Overview

Overview

Answerbase is a knowledge management application for eCommerce and customer support.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Easy Links
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
List of Features

List of Features

Answerbase FEATURES

  • Actionable content insights
  • Adjust content assignments and functional permissions
  • Admin answer drafting with version control
  • Admin collaboration notes
  • Advanced customization options
  • Advanced moderation tools with content assignments
  • Be notified about activity relevant to you
  • Browse and create articles
  • Browse content, post questions, answers and comments
  • Code snippet sharing (with syntax highlighting)
  • Collaborate with ther admins and moderators on answers
  • Collaboration forms the best answers
  • Control content and functional permissions
  • Customize the look and feel of your user interface
  • Document, video, and image responses
  • Edit questions and responses to add clarity
  • Enable or disable community features including gamification
  • Enterprise customers get access to a QA environment
  • Feature specific content and members
  • Import existing content and users
  • Import/export content, users, and reports
  • Insert your own analytics tools
  • Integrate on a sub-directory or sub-domain
  • Multilingual interface
  • Private question management
  • Q&A widgets on product pages to increase conversions
  • Responsive design (mobile/tablet/computer)
  • Robust APIs available
  • Seamless user integration
  • Seamless user integration (Single Sign-On)
  • Search questions, experts, and articles
  • SEO by default with admins able to adjust SEO settings
  • Standard and Advanced APIs
  • Subscribe to topics and ask direct questions to subject matter experts
  • Turn whatever ideas you have into a reality
  • User group management (content access and permissions)
  • Vote on the helpfulness and quality of answers
  • Widget builders for your website and eCommerce product pages

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling
Contact No.

Contact No.

+1-201-345-5567 +1-888-894-8424
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Contact Email

Contact Email

info@answerbase.com sales@vicidial.com
Popular Customers

Popular Customers

Adobe, General Mills, Sagicor
Cost Details

Cost Details

Answerbase offers free use for 30 days for a limited period of time, time and a total of four enterprise pricing packages for users to choose from. Give the details a look, and select the best option for your business:

Basic Plan – $49/month

  • Answerbase Q&A Platform
  • Interface Customization
  • Moderation Tools
  • Responsive Design
  • Social Login Options
  • Widget Builders
  • Your Domain Name

Professional Plan – $149/month

Includes all Basic Plan features, plus:

  • Content API
  • Content Drafting
  • Content Insights
  • Schedule Content Reviews
  • Team Collaboration

Business Plan – $399/month

Includes all Professional Plan features, plus:

  • Access Controls
  • Advanced API
  • Group Management
  • Phone Support
  • Single Sign-On

Enterprise Plan – Get a quote

Includes all Business Plan features, plus:

  • Custom Development
  • Custom Single Sign-On
  • Education and Training
  • Managed Integration
  • Managed Setup

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Languages

Languages

USA, UK, Canada, International USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish
Company's Address

Company's Address

Carrer de Sants 125,
pral 1a Barcelona,
Catalunya 08028,
Spain
Tampa, Florida
USA
Pricing Details

Pricing Details

Learn more about Answerbase pricing Learn more about VICIdial pricing
Available Support

Available Support

Phone
Phone Live Support
Ticket Training
Available Integrations

Available Integrations

Answerbase offers a comprehensive suite of developer APIs to help you create a Q&A solution for your specific needs or enable custom integration within your mobile apps, web properties, and others.

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you continue having doubts about which product will perform best for your business it may be a sensible idea to analyze each service’s social metrics. These metrics are usually a way to see how popular a given app is and how wide is its online presence. For example VICIdial Twitter profile has currently 519 followers. At the same time Answerbase Twitter is followed by 4449 people.