Compare VICIdial vs. Answerbase

If you want an effective Customer Support Software product for your business you should invest time and compare a wide range of alternatives. It doesn’t have to be difficult, and can be as simple as matching their functions in a table like the one below. You will also get a quick idea how each product functions. As an example, on this page you can see VICIdial’s overall score of 8.0 and compare it against Answerbase’s score of 8.2; or VICIdial’s user satisfaction level at 96% versus Answerbase’s 100% satisfaction score. The comparison can help you spot the strengths and weaknesses of each software, and choose which matches your requirements better. On top of the robust features, the application which is simple and intuitive is always the better product. As of now, the top solutions in our Call Center Software category are: Five9, CallTrackingMetrics, Freshdesk.





VICIdial screenshot Answerbase screenshot
Pricing Details


Our Score

8.0 ?

Our Score

8.2 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

100% ?





Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Answerbase is a knowledge management application for eCommerce and customer support.
Easy Links
Languages Supported

Languages Supported

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Available Features

Available Features


  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Answerbase FEATURES

  • Actionable content insights
  • Adjust content assignments and functional permissions
  • Admin answer drafting with version control
  • Admin collaboration notes
  • Advanced customization options
  • Advanced moderation tools with content assignments
  • Be notified about activity relevant to you
  • Browse and create articles
  • Browse content, post questions, answers and comments
  • Code snippet sharing (with syntax highlighting)
  • Collaborate with ther admins and moderators on answers
  • Collaboration forms the best answers
  • Control content and functional permissions
  • Customize the look and feel of your user interface
  • Document, video, and image responses
  • Edit questions and responses to add clarity
  • Enable or disable community features including gamification
  • Enterprise customers get access to a QA environment
  • Feature specific content and members
  • Import existing content and users
  • Import/export content, users, and reports
  • Insert your own analytics tools
  • Integrate on a sub-directory or sub-domain
  • Multilingual interface
  • Private question management
  • Q&A widgets on product pages to increase conversions
  • Responsive design (mobile/tablet/computer)
  • Robust APIs available
  • Seamless user integration
  • Seamless user integration (Single Sign-On)
  • Search questions, experts, and articles
  • SEO by default with admins able to adjust SEO settings
  • Standard and Advanced APIs
  • Subscribe to topics and ask direct questions to subject matter experts
  • Turn whatever ideas you have into a reality
  • User group management (content access and permissions)
  • Vote on the helpfulness and quality of answers
  • Widget builders for your website and eCommerce product pages
Contact No.

Contact No.

+1-888-894-8424 +1-201-345-5567
Customer Support

Customer Support

Phone Live Support
Ticket Training
OS Supported

OS Supported

Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Answerbase pricing
Prominent Clients

Prominent Clients

Adobe, General Mills, Sagicor


VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Answerbase offers a comprehensive suite of developer APIs to help you create a Q&A solution for your specific needs or enable custom integration within your mobile apps, web properties, and others.

Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Company Email

Company Email
Company's Address

Company's Address

Tampa, Florida
Carrer de Sants 125,
pral 1a Barcelona,
Catalunya 08028,
Available Plans

Available Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Answerbase offers free use for 30 days for a limited period of time, time and a total of four enterprise pricing packages for users to choose from. Give the details a look, and select the best option for your business:

Basic Plan – $49/month

  • Answerbase Q&A Platform
  • Interface Customization
  • Moderation Tools
  • Responsive Design
  • Social Login Options
  • Widget Builders
  • Your Domain Name

Professional Plan – $149/month

Includes all Basic Plan features, plus:

  • Content API
  • Content Drafting
  • Content Insights
  • Schedule Content Reviews
  • Team Collaboration

Business Plan – $399/month

Includes all Professional Plan features, plus:

  • Access Controls
  • Advanced API
  • Group Management
  • Phone Support
  • Single Sign-On

Enterprise Plan – Get a quote

Includes all Business Plan features, plus:

  • Custom Development
  • Custom Single Sign-On
  • Education and Training
  • Managed Integration
  • Managed Setup
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In case you are still having doubts about which service will perform best for your business it may be a sound idea to investigate each service’s social metrics. Such metrics are frequently an indicator of how popular a given software is and how extensive is its online presence. For instance VICIdial Twitter profile has currently 519 followers. At the same time Answerbase Twitter is followed by 4449 users.