VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Ameyo offers omnichannel customer experience and contact center solutions in the cloud and on-premises.
| Tampa, Florida|
|B2/450, Spaze iTech Park, Sector-49, Sohna Road, Gurgaon-122018, Haryana (India)|
VICIdial integrates with the following business systems and applications:
Ameyo provides out-of-the-box integration with leading CRM solutions to deliver real-time connectivity and save time. Companies can improve contact management and enable full functionality in their desktop. Ameyo extends the power of customer experience through integrations with industry leaders such as Salesforce, Sugar, Freshdesk, Microsoft Dynamics, Talisma, Zendesk and Oracle Siebel.
|List of Features|
List of Features
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|DHL, Acer, GE Financial Services, Flipkart.com|
|Learn more about VICIdial pricing||Learn more about Ameyo pricing|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Pricing available by quote only. Contact the vendor’s sales unit for a custom quote.
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
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You don’t want just a broad array of useful tools and scalable pricing plans from a reliable Customer Support Software. Almost as significant as key features is a trustworthy customer support. You want to make sure that in a situation where you have any questions about VICIdial or Ameyo, or you face some problems, or maybe you’ll want to request a specific update or feature useful to your company you can rely on a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are provided. What is more, it’s a big plus if you can profit from personal training or at the very least an FAQ you can use.