Compare VICIdial vs. Ameyo

Getting the right Customer Support Software for your company is hard with a lot of features, options, and terms to check. But, relying on our review platform will help you to simplify the selection process by displaying all major apps in one place. For instance, you can match VICIdial and Ameyo for their features and overall scores, namely, 8.0 and 7.6, respectively. Similarly, you can compare which software has superior general user satisfaction rating: 96% (VICIdial) and 96% (Ameyo) to learn which software is the better option for your business. Don’t just choose the software with the most attractive price, but the software that offers the most cost-effective value. Those of you who don't have much time or want a Call Center Software advice from our experts may want to try out these top choices for the current year: CallTrackingMetrics, Five9, Freshcaller.
Compare

VICIdial

VS

Ameyo

VS

VICIdial screenshot Ameyo screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

7.6 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

96% ?

Cost

Cost

free

by quote

Pricing Type

Pricing Type

Quote-based Quote-based
Full Review

Full Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Ameyo offers omnichannel customer experience and contact center solutions in the cloud and on-premises.
Quick Links
Contact Address

Contact Address

Tampa, Florida
USA
B2/450, Spaze iTech Park, Sector-49, Sohna Road, Gurgaon-122018, Haryana (India)
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Ameyo provides out-of-the-box integration with leading CRM solutions to deliver real-time connectivity and save time. Companies can improve contact management and enable full functionality in their desktop. Ameyo extends the power of customer experience through integrations with industry leaders such as Salesforce, Sugar, Freshdesk, Microsoft Dynamics, Talisma, Zendesk and Oracle Siebel.

Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Phone Number

Phone Number

+1-888-894-8424 +91-124-4771000
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Ameyo FEATURES

  • Third party integrations
  • ACD system
  • Advanced scripting
  • Agent call back
  • Agent supervision
  • Automatic triggers and alerts
  • Call conferencing
  • Computer telephony integration (CTI)
  • CRM system
  • Customizable wallboard
  • IVR system
  • Live agent reassignment
  • Predictive dialer
  • Productivity reports
  • Quality monitoring
  • Real-time and historical reports
  • Routing and prioritization
  • Voice logger
  • Voice recording
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Company Email

Company Email

sales@vicidial.com info@ameyo.com
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Prominent Customers

Prominent Customers

DHL, Acer, GE Financial Services, Flipkart.com
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Ameyo pricing
Available Plans

Available Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Pricing available by quote only. Contact the vendor’s sales unit for a custom quote.

Languages Supported

Languages Supported

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, China, Germany, India, Japan
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You don’t want just a broad array of useful tools and scalable pricing plans from a reliable Customer Support Software. Almost as significant as key features is a trustworthy customer support. You want to make sure that in a situation where you have any questions about VICIdial or Ameyo, or you face some problems, or maybe you’ll want to request a specific update or feature useful to your company you can rely on a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are provided. What is more, it’s a big plus if you can profit from personal training or at the very least an FAQ you can use.