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Compare Vibe vs Zoho Desk

What is better Vibe or Zoho Desk? If you want to have a easy way to decide which CRM Software product is better, our exclusive system gives Vibe a score of 8.0 and Zoho Desk a score of 9.0 for overall quality and performance. Moreover, Vibe is rated at 97%, while Zoho Desk is rated 100% for their user satisfaction level.

You can also compare their product details, including features, tools, options, plans, costs, and much more. Find out whether the solution allows you to customize a few of its funnels to ensure the app matches your own business workflows.

Users who don't have much time or could use a CRM Software recommendation from our team may want to examine these top choices for this year: HubSpot CRM, Freshsales, Salesforce CRM.

Vibe

vs

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Data Collection and Aggregation
  • CRM Data Cleansing and Appending
  • Fast and Accuate People Research
  • Integration with Pipedrive, Zendesk, and Salesforce
  • Compatible with popular browsers and operating systems

Pricing Info

Vibe is a free sourcing and public data collection tool for contacts. An enterprise edition for businesses is available. Contact Vibe directly for more details on pricing for that edition.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

ZenDay, Innovation eXperience, Live and Breathe

Integrations

Vibe works with the following business systems and applications:

  • Salesforce
  • Zendesk
  • Pipedrie
  • Google Chrome
  • Mac OS
  • Apple iOS
  • Microsoft Outlook
  • Mozilla Firefox

Vibe also offers a custom cleanse service in which data is delivered in formats that can be imported directly into any CRM / Marketing  / Customer Support systems.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vibe adds contextual information to your leads and customer list in your CRM and customer support systems.

Company Email

hello@vibeapp.co

Contact No.

Company's Address

Startup Village, Kalamasserry,
Kochi, Kerala 683503, India

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials

Pricing Info

Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Social & Community Channels
  • Product Based Ticket Management
  • Help Center Themes Gallery
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extensions & Integrations
  • ASAP – Embeddable Self Service
  • 24×5 Phone Support
  • Add-On ( ₹300/Light Agent)

Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable

All Standard features plus:

  • Multi-department Ticketing
  • Team Management
  • Telephony
  • Automatic Time Tracking
  • Blueprint – Basic Process Management
  • Round Robin Ticket Assignment
  • Agent Collision
  • Tasks, Events & Call Activities
  • Ticket Templates
  • Private Marketplace Extensions
  • SLA Dashboards
  • Ticket Sharing
  • Mobile SDK
  • 24×5 Chat Support
  • Add-On ( ₹300/Light Agent)

Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:

  • Live Chat
  • Zia – Artificial Intelligence (Beta)
  • Help Center Customization
  • Multi-brand Help Center
  • Advanced Process Management
  • Custom Functions
  • Multi-level IVR
  • Global Reports & Dashboards
  • Scheduled Reports
  • Contract Management
  • Validation Rules
  • Field Watching
  • Multiple Business Hours & Holidays
  • Role-based Data Sharing
  • 50 Light Agents
  • Add-On ( ₹300/Light Agent)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CoffeeRocket, WesTel International, Hibner

Integrations

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.

Company Email

sales@zohocorp.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

Both Vibe and Zoho Desk were reviewed by a panel of independent B2B experts who prepared a detailed examination of all important elements of every solution. Their total score was prepared using our unique SmartScore system that calculates an individual partial score to each factor such as: main functionalities, client support, mobile support, security, user satisfaction as well as market presence. Here at FinancesOnline we are aware that useful features are not the only aspect essential to a business so we do our best to pay attention to all sides of a app prior to calculating its final score.

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