Compare xSellco Helpdesk vs. Vibe

Comparing products to find the best CRM Software need not be difficult. On our review platform, we enable you to match Vibe and XSellco Fusion and right away evaluate their unique elements. We allow you to take a look at their capabilities, supported devices, level of support, pricing, terms, and more. You may also compare their overall score (8.0 for Vibe vs. 8.8 for XSellco Fusion) and overall customer satisfaction level (97% for Vibe vs. 100% for XSellco Fusion). Spend some time and assess your leading alternatives and discover which one is ideal for your company. Similarly, you have to assess the software vendor’s background; can they be relied upon and will they still be around in a few years time? In case you you want to quickly identify the optimal CRM Software according to our review team we suggest you check out these services: Freshdesk, HubSpot CRM, Pipedrive.
Comparison

xSellco Helpdesk

VS

Vibe

VS

xSellco Helpdesk screenshot Vibe screenshot
Pricing Details

Our Score

Our Score

8.8 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

97% ?

Price

Price

$79

free

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Free | Quote-based
Full Review

Full Review

Overview

Overview

A popular help desk system for ecommerce businesses from various scales, which they can use to manage contact and solve tickets via several online channels.
Vibe adds contextual information to your leads and customer list in your CRM and customer support systems.
Easy Links
Pricing Details

Pricing Details

Learn more about xSellco Helpdesk pricing Learn more about Vibe pricing
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Support Types

Support Types

Phone
Ticket Training
Phone
Pricing Plans

Pricing Plans

xSellco Helpdesk offers several payment plans to choose from, depending on whether you’re interested in managing a small team, or looking to purchase an enterprise pricing plan for a large business. For each plan, you can benefit from the company’s free 14-days trial, and examine its features in advance. Here are the details for all plans:

Starter Plan – $79/month (billed annually)

  • 500 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Small Plan – $229/month (billed annually)

  • 2000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited dynamic tags
  • Email support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Medium Plan – $399/month (billed annually)

  • 4000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email / phone / live chat support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Large Plan – $699/month (billed annually)

  • 8000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email / phone / live chat support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Vibe is a free sourcing and public data collection tool for contacts. An enterprise edition for businesses is available. Contact Vibe directly for more details on pricing for that edition.

Vendor Email

Vendor Email

support@xsellco.com hello@vibeapp.co
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Popular Customers

Popular Customers

Shark, Suzuki, Lighting Supply Group, MicksGarage ZenDay, Innovation eXperience, Live and Breathe
Integrations

Integrations

xSellco Helpdesk allows you to seamlessly manage your customer support across the following channels, in one place:

  • Amazon
  • eBay
  • Shopify
  • WooCommerce
  • BigCommerce
  • Magento
  • Prestashop
  • Bonanza
  • Sears
  • Tesco
  • Allegro
  • Facebook
  • Twitter
  • Fnac
  • Mirakl
  • Walmart
  • Newegg
  • Priceminister
  • CDiscount
  • Linnworks
  • Channeladvisor
  • Brightpearl
  • Skubana
  • Veeqo

Vibe works with the following business systems and applications:

  • Salesforce
  • Zendesk
  • Pipedrie
  • Google Chrome
  • Mac OS
  • Apple iOS
  • Microsoft Outlook
  • Mozilla Firefox

Vibe also offers a custom cleanse service in which data is delivered in formats that can be imported directly into any CRM / Marketing  / Customer Support systems.

Languages Supported

Languages Supported

USA, UK, Canada, International USA, UK, Ireland, Canada, South Africa, Europe, International, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
Company's Address

Company's Address

280 Madison Avenue, #912 - 9th Floor
New York, NY 10016
USA
Startup Village, Kalamasserry,
Kochi, Kerala 683503, India
Contact Phone

Contact Phone

+1 917-688-2333 +91 99616 51525
Available Features

Available Features

xSellco Helpdesk FEATURES

  • Integration to all the biggest marketplaces
  • Integration to all leading shopping carts and ecommerce web platforms
  • Integration of Facebook and Twitter profiles to your team inbox
  • Contact Us widget for live chat
  • Centralized dashboard for all customers
  • Full order details
  • Tracking shipping status
  • Customizable message templates
  • Smart tags
  • Auto responder
  • Automated language translation
  • Listings
  • Mobile app
  • Ticket queries
  • Internal notes
  • External messages
  • Unlimited number of users
  • Folders
  • Labels
  • Rules
  • Inbox filters
  • Prioritized inbox
  • Collision detection
  • User permissions
  • Security
  • Ticket heatmap
  • Ticket volume reports
  • Response time reports
  • Team performance reports

Vibe FEATURES

  • Data Collection and Aggregation
  • CRM Data Cleansing and Appending
  • Fast and Accuate People Research
  • Integration with Pipedrive, Zendesk, and Salesforce
  • Compatible with popular browsers and operating systems
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be sufficient to just compare Vibe and XSellco Fusion with one another. Although reliable tools, cost and customer experience are all important and should be considered when making a final decision, you should also take a look at the recognition and awards merited by every app. Frequently a less popular solution may turn out to be a great choice that was a winner of many B2B awards such as our Great User Experience Award which proves that regardless of smaller market presence it’s a worthy rival to the services that rule the market.