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Compare Velaro vs. SnapEngage

The perfect Customer Support Software is a product that can tackle your company’s unique demands. You can find which solution works really with your business if you examine several products before you decide which one is the best. For example, Velaro and SnapEngage are scored at 8.4 and 8.4, respectively, for all round quality and performance. Likewise, Velaro and SnapEngage have a user satisfaction rating of 100% and 100%, respectively, which indicates the general response they get from customers. Better yet, reach put to a current customer of the software and solicit their feedback concerning the solution in question. Currently, the leading solutions in our Live Chat Software category are: Kayako, Freshchat, LiveAgent.
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Velaro

VS

FREE DEMO

SnapEngage

VS

Velaro screenshot SnapEngage screenshot
Pricing Page

Total Score

Our Score

8.7 ?

Our Score

8.4 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Price

Price

$64.95

$60

Pricing Type

Pricing Type

One-time payment | Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

Product Info

Product Info

Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds.
SnapEngage is a live chat software that offers useful features to empower your sales and support teams.
Easy Links
Available Support

Available Support

Phone Live Support
Phone Live Support
OS Supported

OS Supported

Windows
Linux
Mac
Web-based
Windows
Mac
Web-based
Pricing Page

Pricing Page

Learn more about Velaro pricing Learn more about SnapEngage pricing
Available Languages

Available Languages

English English
Supported Integrations

Supported Integrations

  • Magento
  • Customer relationship management (CRM)
  • Microsoft Dynamics
  • Salesforce
  • NetSuite
  • Data storage
  • Content management systems (CMS)
  • Social media (Facebook, Twitter, LinkedIn, Google+)
  • Knowledgebase software
  • Desk by Salesforce

Snapengage integrates with the following business apps:

  • Hubspot
  • Salesforce
  • Microsoft Dynamics CRM
  • Uservoice
  • Hootsuite
  • SAP Business ByDesign
  • Facebook
  • Zendesk
  • com
  • Pivotal Tracker
  • MindTouch
  • Basecamp
  • Highrise
  • JIRA
  • FogBugz
  • FullContact
  • LeadFormix
  • Rapleaf
  • Help Scout
  • Bizible
  • Daddy Analytics

You can use the Snapengage API and JavaScript for the following integrations:

  • ProProfs Knowledge Base
  • Magentrix
  • Talkdesk
  • HappyFox
  • HelpIQ
  • CakeMail
  • Instapage
  • Jimdo
  • Planbox
  • AppFusions
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Plans

Pricing Plans

Velaro offers 3 pricing packages:

Small Business Plan – $64.95/user

  • Unlimited Visitors + Geotargeting
  • 5 Groups
  • 3 Proactive Chat Rules
  • Manual Routing
  • Full Branding & Surveys
  • Agent Surveys
  • Sales Conversion Tracking
  • Customer Satisfaction Tracking
  • Report Scheduling and Export
  • Agent Availability Scheduling
  • Standard Reporting
  • Premium Integrations

Professional Plan – $149.95/user

Everything in Small Business Plan, plus:

  • 1 Free Offline License
  • Unlimited Groups
  • Unlimited Proactive Chat Rules
  • Workflow & Queue Based Routing
  • Transcript Forwarding (web/FTP)
  • Sensitive Data-Masking
  • Advanced Reporting
  • Shared Canned Messages
  • A/B Canned Message Testing
  • A/B Testing Pre-Chat Surveys
  • Full Customization
  • Phone Support

Enterprise Plan – Custom pricing

Customized for your needs

  • Enterprise Reporting
  • Enterprise Workflow & Queue Based Routing
  • Multi-CRM Integration
  • Enterprise Data Retention Management
  • Administrative Audit Logging and Reporting
  • Customized Training
  • Success Manager Access and Reviews
  • Enterprise Security
  • Service Level Agreement
  • Redlined EULA
  • 24/7 Emergency Support
  • GDPR Compliance

Team Plans

Business Plan – $60/month

  • 4 chat agent licenses included
  • $25/additional agent
  • Basic integrations
  • Full customization

Plus Plan – $140/month

  • 8 chat agent licenses included
  • $25/additional agent
  • Premium integrations
  • Full customization
  • White label
  • HIPAA compliance
  • Priority tiers
  • Secure data transfer

Premium Plan – $420/month

  • 16 chat agent licenses included
  • $25/additional agent
  • Premium integrations
  • Full customization
  • White label
  • HIPAA compliance
  • Priority tiers
  • Secure data transfer
  • Multiple admins
  • Priority support
  • Agent training

Features of Enterprise Plans

  • Personalized onboarding
  • Named account manager
  • Highly scalable
  • 24/7 priority support
Contact Address

Contact Address

8 Market Place, Suite 300,
Baltimore, MD 21202
1722 14th St #105,
Boulder, CO 80302
Email Address

Email Address

support@snapengage.com
Features

Features

Velaro FEATURES

  • Visitor monitoring
  • Workflows & routing
  • Performance management
  • Reporting & analytics
  • Security
  • Setup
  • Proactive chat
  • Sales & conversion tracking
  • Integrations

SnapEngage FEATURES

  • Advanced web client
  • Agent picture
  • Easy chat transfers
  • Google Analytics integration
  • Intelligent integration
  • ‘Look and feel’ customization
  • Multi-widgets
  • Real time activity monitoring
  • Simple offline form
  • Unlimited sites
Contact Phone

Contact Phone

1-800-983-5276 (855) 667-6268
Prominent Clients

Prominent Clients

LG Electronics, Experian, Epicor PBS, CBS Interactive, T-Mobile, Thomson Reuters.
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be sufficient to just compare Velaro and SnapEngage against one another. Even though specific functionalities, pricing and user experience are all important and should be taken into account when making a final choice, you should also check out the recognition and awards won by each app. Frequently a less known product may turn out to be an excellent choice that was distinguished with SaaS awards such as our Experts’ Choice Award which reveals that regardless of limited market presence it’s a significant rival to the apps that rule the market.