Compare vCita vs. Customer Thermometer

Getting the most effective CRM Software product is all about assessing different solutions and identifying the top software for your specific needs. Our exclusive system will give you a quick look at the general rating of vCita and Customer Thermometer. For overall quality and performance, vCita scored 9.0, while Customer Thermometer scored 7.6. On the other hand, for user satisfaction, vCita earned 100%, while Customer Thermometer earned 96%. Below you can also verify their functions, terms, plans, etc. to see which application will be more suitable for your needs. An important feature to evaluate is if the software allows you to toggle on/off limitations on various types of users to limit the exposure of any critical corporate data. We know that not all companies have enough time to try out a large number of different services, so we created a list of recommendations that you may find useful. Our top selections for the CRM Software category are: Freshdesk, HubSpot CRM, Freshsales.



Customer Thermometer


vCita screenshot Customer Thermometer screenshot
Pricing Page

Total Score

Our Score

8.8 ?

Our Score

7.6 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

96% ?





Pricing Type

Pricing Type

Free | Monthly payment Monthly payment
Full Review

Full Review

Product Info

Product Info

Cloud-hosted software with various business management apps for customer service.
Customer Thermometer is a 1-click email feedback tool proven to reduce customer churn.
Easy Links
Prominent Clients

Prominent Clients

Silicon Valley Research Group, Landmark Tax Group, MDV Custom Cakes Crowd Surge, Sonos, Australian Red Cross
Pricing Plans

Pricing Plans

vCita offers 3 plans as well as a 14-day free trial.

Essentials – $29/month or $24/month (billed annually)

  • Online scheduling plan: $15/Month
  • All Free features, plus:
  • Online appointment booking & event registration
  • Online payments
  • 1,000 clients
  • Email support
  • Single user

Business – $59/month or $49/month (billed annually)

  • All Essentials features, plus:
  • Email marketing and SMS campaigns
  • Coupons
  • Client text messages (SMS)
  • Client tags & follow-ups
  • 3rd party integrations & analytics
  • 5,000 clients
  • Free onboarding session, email & phone support
  • 2 staff members included, $15/month for each additional user

Platinum – $99/month or $79/month (billed annually)

  • All Business features, plus:
  • Staff roles & permissions
  • Auto-assign rules
  • Custom email & SMS notifications per service
  • Set your own LiveSite domain
  • Unlimited clients
  • Free onboarding session, priority support
  • 5 staff members included, $15/month for each additional user

Companies can choose from five different Customer Thermometer packages, with each plan built to address varying business requirements and budgets.

Runner – $29/month

  • Powerful analytics & reporting
  • Unlimited users
  • League Tables
  • Mobile alerts
  • 50 credits per month

Jumper – $49/month

  • Iincludes all Runner features plus:
  • Outlook / Gmail signature buttons
  • Embed Thermometer code into your own emails via 3rd party apps such as Zendesk or Outlook
  • Net Promoter® Score
  • Telephone support
  • 200 credits per month

Flyer – $99/month

  • All features plus 500 credits per month

Mach 1 – $159/month

  • All features plus 1,000 credits

Enterprise Plan – Contact Customer Thermometer directly for pricing details

Vendor Email

Vendor Email



English, German, Spanish, French, Russian, Italian, Portugese, Polish English
Available Devices

Available Devices

Company's Address

Company's Address

10777 Main Street
Suite 203
Bellevue, WA 98004
76 Lincoln Road
Cressex Business Park
High Wycombe
HP12 3RH



  • Be in sync with your phone and calendar
  • Built-in appointment scheduling and services menu
  • Client interactions management
  • Contact form Facebook plugin
  • Customizable forms, and styles text and fields
  • Forms for any web platform
  • HTML contact form generator
  • Manage your calendar on any device
  • Minimize “no shows”, simplify rescheduling
  • Perfect fit to Facebook, mobile, and websites
  • Predefined services and meeting options
  • Proactive contact form choices for your website
  • Reminders, email confirmation, and autoresponder
  • Schedule with multiple employees
  • Secure an online payment upfront
  • Self-service appointment scheduling for your clients
  • CRM
  • Email and SMS marketing
  • Invoicing
  • Client portal

Customer Thermometer FEATURES

  • Email Thermometers
  • Embedded Thermometers
  • Email Thermometers
  • Vast selection of customizable icons
  • Create your own icons
  • Real-Time Reporting Dashboards
  • Custom Fields
  • Customer Unhappiness Notifications
  • Satisfaction Tracker
  • Individual Performance Monitoring
  • Timed and Reminder Blasts
  • Real-Time Results Widgets
  • Net Promoter Score
Pricing Page

Pricing Page

Learn more about vCita pricing Learn more about Customer Thermometer pricing
Support Types

Support Types

Phone Live Support
Ticket Training
Ticket Training
Supported Integrations

Supported Integrations

vCita supports the following integrations:

  • Wix
  • Weebly
  • Facebook
  • WordPress
  • Drupal
  • Gmail
  • Google Calendar
  • Constant Contact
  • Mailchimp
  • PayPal
  • Stripe
  • Zapier
  • Quickbooks

Customer Thermometer supports integrations with the following business systems and applications:

  • Zendesk
  • Outlook
  • Salesforce
  • Autotask
  • MailChimp
  • Intercom
  • Infusionsoft
  • Gmail
  • Administrate
  • Aweber
  • Microsoft Dynamics
  • Kayako
  • TeamSupport
  • ConnectWise
  • Sirportly
  • ServiceCEO
  • HappyFox
  • Service Autopilot
  • LiveAgent Support
  • Zoho Support Shopify
  • CampaignMonitor
  • Maximizer CRM
Contact Phone

Contact Phone

+1 (323) 739-5702
Client Types

Client Types

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
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Software Comparison

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Popular Alternatives

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When you research various CRM Software solutions you shouldn’t just study their features list and offered pricing packages. Keep in mind the product must be matching your standards and company so the more flexible their offer the better. Learn what platforms are supported by vCita and Customer Thermometer and make sure you will get mobile support for whatever devices you work on in your company. It may also be a good idea to learn which languages and geographies are supported, because this may be a critical factor for many firms.