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Compare VCC Live vs Alloy Navigator

What is better VCC Live or Alloy Navigator? If you’re getting a hard time picking the right Customer Support Software product for your situation, try to do a comparison of the available software and discover which one offers more advantages. For instance, here you can review VCC Live (overall score: 8.0; user rating: 98%) vs. Alloy Navigator (overall score: 8.0; user rating: 98%) for their overall performance.

You can also see which one provides more tools that you need or which has more flexible pricing plans for your current situation. Using a clear table to compare their features will significantly boost the chances of getting the appropriate product for your company. Take a closer look at other factors of the software for example intuitiveness, adaptability, scalability, and pricing plans.

We are aware that not all companies have enough time to scrutinize a large number of various solutions, so we prepared a list of recommendations that you may find useful. Our top selections for the Call Center Software category are: Zendesk, Freshcaller, RingCentral Contact Center.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from €55

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Project Management
  • Database Management
  • User Rights Management
  • Team Management
  • Disposition Codes
  • Agent Interface
  • Agent Status
  • AUX
  • Call Recipient Datasheet
  • Telecommunication Services
  • Script Editor & Questionnaire
  • Quality Management
  • Internal Chat
  • IP Phone Extension
  • Manual Dialer
  • Power Dialer
  • Predictive Dialer
  • Quotation
  • IVR
  • Callers on Queue
  • Automatic Call Distribution
  • Advanced Routing Methods
  • Real-Time Statistics
  • Agent, Call, CDR Statistics
  • CDR Report
  • Custom Exports
  • Wallboard
  • Voice Recording
  • Email Storage
  • Voicefile Archiver Software
  • Automated SMS
  • Automated Emails
  • Mass Emails
  • SMS & Email Templates
  • Customer Care Emails
  • Spam & Virus Filtering
  • Ticket-Based Case Handling
  • Data Security Report
  • Integrations

Pricing Info

VCC Live offers four enterprise pricing options. The pricing is based on the number of agents allowed to access the system simultaneously. The inclusions of the packages are outlined below to help you make a decision.

Standard – €55.00/seat/month

  • Campaign Management
  • Outbound & Inbound Calls
  • Reports & Statistics
  • Voice Recording
  • Telecommunication Services
  • Predictive Dialer
  • Internal Chat
  • Questionnaires & Script Editors
  • Automated Emails
  • User Rights Management
  • Web Integration
  • Email & Phone Support

Professional – €75.00/seat/month

  • All Standard Features
  • Intelligent IVR
  • Quality Control
  • Expanded Data Handling
  • Unique Statistics
  • Wallboard
  • Teamwork Support
  • Quotations
  • API
  • International Phone Numbers
  • Personal Consultant
  • Onboarding Support

Multichannel – €95.00/seat/month

  • All Professional Features
  • Automated SMS Messaging
  • Automated Emails
  • Customer Care Email Handling
  • Spam & Virus Filtering
  • Ticket-Based Case Handling

Premium – €135.00/seat/month

  • All Multichannel Features
  • Higher Level of Security
  • Premium Customer Care Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

DHL, HBO, Sykes

Integrations

VCC Live supports integration with a broad array of third-party solutions and services such as the following:

  • Salesforce
  • Facebook Messenger
  • Zapier
  • WorldPay

Other types of application VCC Live can connect with are:

  • Instant Messengers
  • CRM
  • IVR
  • Databases

If you want to learn more about VCC Live’s integration capabilities, you can reach out to the support team.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A cloud-based comprehensive call center software.

Company Email

info@vcc.live

Contact No.

Company's Address

VCC Live Hungary Kft.
Nagyenyed utca 8-14
1123 Budapest
Hungary

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management
  • Self-Service Portal
  • Knowledge Base
  • CMDB
  • Hardware/Software Inventory Management

Pricing Info

We have 3 flexible pricing options to choose from:

Explorer:
for small teams of 1-3 technicians
$19/tech/month, 14¢/computer/month with unlimited requesters!
Express:
for medium-sized teams of 4+ technicians
$49/tech/month, 14¢/computer/month with unlimited requesters!
Enterprise:
for large organizations
$79/tech/month, 14¢/computer/month with unlimited requesters!

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Freeman, ADIS International, Titusville Area Hospital

Integrations

Alloy Navigator integrates with the following business systems and applications:

  • Alloy Discovery
  • Third-party systems using API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An ITIL-based IT Service Management and IT Asset Management solution designed and built with industry best practices and real-world customers in mind.

Company Email

support@alloy-software.com

Contact No.

Company's Address

Alloy Software, Inc.
400 Broadacres Dr, Suite 100
Bloomfield, NJ 07003
United States

RingCentral Contact Center

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By Quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Intelligent Routing

  • ACD
  • Outbound Campaign Management
  • Omnichannel Routing
  • Skills-Based Routing
  • Social Media Interactions
  • Voicemail Routing
  • IVR
  • Chat and Co-Browse
  • Outbound Dialing
  • Virtual Hold

Integration Tools

  • CRM Integrations
  • RestFUL APIs
  • Data-Driven Routing
  • Click-to-Call
  • Screen Pops

Administration and Management

  • Surveys
  • Omnichannel Analytics
  • Prebuilt Reports
  • Whisper Coaching, Silent Monitoring, and Barge-In
  • Supervisor Tools
  • Call Recording
  • Analytics and Dashboards
  • Administration Without IT

Workforce Management and Optimization

  • Full Workforce Optimization (WFO)
  • Gamification
  • Screen Recording
  • Performance Management
  • Quality Management (QM)
  • Workforce Management (WFM)
  • Coaching and Learning Tools
  • Speech and Text Analytics

Security Options

  • Seasonal Scaling
  • Work-Anywhere Agents
  • Permission-Based Access
  • Active Failover
  • Encryption
  • Compliant With Security Standards

Customer Engagement

  • Collaboration Options
  • Shared Directory
  • PBX Integration

Pricing Info

RingCentral Contact Center offers three flexible payment plans that are available by quote. These are priced according to the number of features you will be needing, and the type of service you require.

Basic Plan – By Quote

Focuses mostly on inbound and outbound voice calls. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD capabilities

Advanced Plan – By Quote

Focuses mostly on integrations and omnichannel communications. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)

Ultimate Plan – By Quote

Focuses mostly on blended outbound dialers. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)
  • Advanced IVR Outbound dialing capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing

Integrations

RingCentral Contact Center can integrate seamlessly with a number of ready-to-use connectors as well as third-party applications to help you personalize your user experience. The platform also offers open APIs to help you tailor the platform to your specific business needs. Some of the integrations it can support include:

  • Desk
  • ServiceNow
  • Microsoft Dynamics
  • Zendesk
  • Salesforce
  • NetSuite
  • Oracle
  • HappyFox
  • Amazon Alexa
  • YAPI
  • AgileCRM
  • Gong.io
  • Workato
  • noCRM.io
  • ConvergeHub
  • Hangouts Chat
  • RingCentral Phone
  • RingCentral Meetings
  • RingCentral Glip
  • RingCentral Archiver
  • Gmail
  • Trello
  • Zapier
  • Skype
  • Cloze
  • ZohoCRM
  • PieSync
  • MailChimp
  • New Relic

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust communications system that helps businesses boost customer relationships .

Company Email

Contact No.

Company's Address

20 Davis Drive Belmont, CA 94002 USA

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No Customer Support Software will be able to solve all the needs of a business. Though main functionalities of VCC Live and Alloy Navigator are obviously a priority you should also thoroughly explore the integrations provided by every service. Quote frequently your team will already be working with other types of B2B software in your company and it’s much more beneficial to select services that integrate well with one another. If you do that you will be able to ensure a reliable transfer of information between your teams and apps, which can significantly reduce time devoted to migrating between one app and the next.

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