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Compare VanillaSoft Sales CRM vs JitBit HelpDesk

What is better VanillaSoft Sales CRM or JitBit HelpDesk? Finding the ideal CRM Software product is all about evaluating different solutions and determining the top program for your specific needs. Our unique algorythm provides you with a fast look at the general rating of VanillaSoft Sales CRM and JitBit HelpDesk. For total quality and performance, VanillaSoft Sales CRM scored 7.9, while JitBit HelpDesk scored 9.2. On the other hand, for user satisfaction, VanillaSoft Sales CRM earned 100%, while JitBit HelpDesk earned 100%.

Below you can also check their characteristics, terms, plans, etc. to see which application will be more suitable for your company. One key feature to assess is if the software can toggle on/off limitations on various types of users to protect any confidential corporate data.

Currently, the most significant solutions in our CRM Software category are: Freshsales, Salesforce CRM, HubSpot CRM.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $30

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead management
  • Queue-based lead routing
  • Activity dashboard (real-time)
  • Logical branch scripting
  • Customized web reporting
  • Mass emails (separate purchase)
  • Customized email templates
  • Multi-level, team based selling
  • Web lead integration
  • Appointment setting
  • Call results and monitoring
  • Lead capturing, distribution, nurturing and scoring

Pricing Info

VanillaSoft Sales CRM offers several enterprise pricing options to meet the needs of different users. Here are the details:

  • Base Sales CRM Platform: $80/user/month (first user costs $100)
  • Dialing: $30/user/month
  • Recording: $30/user/month

*35% discount on these products if paid annually

  • VoIP: $30/user/month + USF taxes
  • SmartCaller ID: $2/area code/month (minimum 6 area codes, with 20+ codes)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Colt Powertrain, Millikin University, Cogent Analytics

Integrations

At the moment, VanillaSoft Sales CRM offers a streamlined integration with Salesforce Sales Cloud.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Sales CRM with powerful features that allow businesses to enhance productivity, sales accountability and contact rates.

Company Email

sales@vanillasoft.com

Contact No.

Company's Address

5600 Tennyson Parkway, Suite #250
Plano, TX 75024
USA

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $29/month

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobile Help Desk
  • Two-Way Email Integration
  • POP3/IMAP/SMTP
  • Ticketing Management
  • Secure Web-Based Interface
  • Customer Support Request Tagging
  • File Attachment Support
  • Asset Management
  • Canned Responses
  • Knowledge Base
  • Help Desk Automation
  • Team Mailbox
  • Reporting Options
  • SSL Encryption
  • Real-Time Updates
  • Multilingual Support

Pricing Info

JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades.  On-Premise HelpDesk Ticketing System Pricing:Small – $1699

  • Supports Up to 10 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License

Company – $3499

  • Supports Up to 20 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML

Enterprise – $4999

  • Supports an Unlimited Number of Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML
  • Source Codes
  • GIT-Access to Latest Code Updates
  • Expedited Support

SaaS Help Desk PricingFreelancer – $29/month (billed monthly) or $24.92/month (billed annually)

  • Supports 1 Agent
  • 500MB Storage Space
  • Upgrade/Downgrade Anytime

Startup – $69/month (billed monthly) or $59.25/month (billed annually)

  • Supports Up to 4 Agents
  • 1GB Storage Space
  • Native iOS and Android Applications
  • Upgrade/Downgrade Anytime

Company –  $129/month (billed monthly) or $108.25/month (billed annually)

  • Supports Up to 7 Agents
  • 5GB Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • Upgrade/Downgrade Anytime

Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)

  • Supports Up to 9 Agents ($29/extra agent)
  • Unlimited Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • CDN
  • Option to Hide JitBit Branding
  • Expedited Support
  • HIPAA Compliance
  • BAA
  • Upgrade/Downgrade Anytime

 

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Adobe, HP, and ESPN

Integrations

JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • Azure DevOps/TFS/Visual Studio Online
  • Highrise
  • GitLab
  • Basecamp

 

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust help desk application designed to help users track support tickets in the most efficient way possible.

Company Email

support@jitbit.com

Contact No.

Company's Address

Jitbit LP
101 Rose Street South Lane
Edinburgh, EH2 3JG
United Kingdom

Please keep in mind that while both VanillaSoft Sales CRM and JitBit HelpDesk may offer an outstanding array of features every software could be designed for a different company size. If you are analyzing various solutions you may want to give some attention to a business type they are meant for. Specific functionalities might scale up efficiently for huge enterprises but if you have a small or medium business it’s usually more sensible to refrain paying for complex features that you might never actually use.

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