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Compare UXCam vs Satsum

What is better UXCam or Satsum? If you need a competent Customer Experience Management Software product for your enterprise you have to invest time and compare a wide range of options. It doesn’t have to be complex, and can be as simple as matching their features in a table like the one below.

You will also get a quick idea how each product works. For instance, on this page you can see UXCam’s overall score of 8.0 and compare it against Satsum’s score of 5.9; or UXCam’s user satisfaction level at 100% versus Satsum’s 89% satisfaction score. The contrast can help you find out the strengths and weaknesses of each service, and make up your mind on which suits you requirements better. Beyond the robust features, the application that is easy to understand and use is always the better product.

People who are pressed for time or need a Customer Experience Management Software suggestion from our experts may want to examine these top choices for the current year: Yotpo, Qualtrics CX, Smartlook.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $299

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Session Analysis
  • Crash Analysis
  • 3rd Party Integration
  • Screen Analysis
  • Full Screen
  • Advanced Replay
  • Rule-Based Recording
  • Offline Recording
  • Priority Support
  • Legal Guidance

Pricing Info

UXCam offers the following basic and enterprise pricing packages:

Free

  • Session Analysis
  • Crash Analysis
  • Third Party Integration
  • 500 video recordings per month
  • 5,000 UX metadata recordings per month
  • 1 month of data retention
  • Record in a single app
  • Single member

Premium – $299/month or $199/month (Annual Billing)

  • All Free Features
  • User Analysis
  • 25,000 video recordings per month
  • 50,000 UX metadata recordings per month
  • 3 months of data retention
  • Up to 3 apps
  • Up to 5 team members

Professional – $599/month or $399/month (Annual Billing)

  • All Premium features
  • Screen Analysis
  • Full Screen
  • Advanced Replay
  • Rule-Based Recording
  • Offline Recording
  • Priority Support
  • 50,000 video recordings per month
  • 100,000 UX metadata recordings per month
  • Possibility to buy additional recordings every month
  • Conditional video recording within first 2 million sessions per month
  • 6 months of data retention
  • Unlimited apps
  • Unlimited team members

Enterprise – Custom Enterprise Pricing

  • All Professional Features
  • Legal Guidance
  • Custom video recordings per month
  • Custom UX metadata recordings per month
  • Possibility to buy additional recordings every month
  • 12 months of data retention
  • Unlimited apps
  • Unlimited team members

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

OLX, TaskRabbit, Delivery.com

Integrations

UXCam integrates with the following business systems and applications:

  • Crashlytics
  • Mixpanel
  • Amplitude
  • Google Analytics

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An app testing and management tool designed for app developers, enabling them to discover issues and problems in their apps from an end user's perspective with the ultimate goal of delivering the best user experience.

Company Email

hello@uxcam.com

Contact No.

Company's Address

UXCam Inc.
6250 Cypress Avenue
El Cerrito, CA, 94530
United States

NOAWARDS
YET

SmartScore™

OUR SCORE 5.9

User Satisfaction

CUSTOMER EXPERIENCE 89%

Pricing

Starting from $45

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Drive improvement
  • Trend analysis
  • Multi-channel collection
  • Dashboard
  • Action management
  • Automatic survey creation
  • Real-time survey evolution
  • Survey length control
  • Automatic feedback email
  • Embedded surveys
  • Embed survey to your website or page
  • Net Promoter Score  (NPS)
  • NPS improvement analysis
  • Average satisfaction score
  • Feedback filter
  • Maximum number of feedback

Pricing Info

Satsum offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plans for your company:

SIMPLY FEEDBACK– $45/month per touch point

  • Net Promoter Score
  • Email feedback
  • Web feedback
  • Custom branding

ACTIONABLE FEEDBACK-$76/month per touch point

Everything in simply feedback, plus:

  • Advanced data capture
  • Key drivers analysis
  • Integrations

IMPACT-$154/month per touch point

Everything in actionable feedback, plus:

  • Real-time customer recovery
  • Premium support
  • Success program

ENTERPRISE – by quote

Contact Satsum.com in case you need to:

  • Want to rack over 10000 responses
  • Have specific customer requirements
  • Need bespoke integrations

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nitro Digital, Intercontinetal Hotels Group, Sooqini

Integrations

Satsum integrates with the following business systems and applications:

  • MailChimp
  • Zapier
  • Magneto
  • Shopify
  • Zendesk
  • Salesforce
  • Desk
  • Stripe
  • WordPress

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Satsum is a Customer Experience Management software that is designed to help businesses to increase customer loyalty and referrals.

Company Email

info@satsum.com

Contact No.

Company's Address

Qualtrics CX

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

Product Comparisons

Name
Comparision

No Customer Experience Management Software will be perfect enough to solve all the requirements of a company. Even though key functionalities of UXCam and Satsum are obviously a priority you should also thoroughly explore the integrations provided by a given solution. Quote frequently you will already be working with various kinds of SaaS software in your company and it’s much wiser to select services that integrate well with each other. If you do that you will be able to be certain of a reliable transfer of information between your teams and services, which can significantly reduce time spent on migrating between one solution and the next.

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