Compare UVdesk Helpdesk vs. UseResponse

Getting the most appropriate Customer Support Software for your organization is not that easy with too much features, choices, and offers to consider. But, relying on our review platform will make it possible for you to streamline the selection steps by reading all key products in one location. As an illustration, you can match UVdesk Helpdesk and UseResponse for their features and overall scores, in this case, 8.2 and 7.8, respectively. Likewise, you can compare which software has better general user satisfaction rating: 100% (UVdesk Helpdesk) and 100% (UseResponse) to learn which software is better for your company. Don’t simply choose the software with the cheapest price, but the one that gives the best value. As of now, the most significant products in our Help Desk Software category are: Zendesk, Freshdesk, Samanage.
Comparison

UVdesk Helpdesk

VS

UseResponse

VS

UVdesk Helpdesk screenshot UseResponse screenshot
Pricing Page

Score

Our Score

8.2 ?

Our Score

7.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Cost

Cost

$11

$10

Pricing Type

Pricing Type

Free | Monthly payment | Annual Subscription Monthly payment | One-time payment
Detailed Review

Detailed Review

Product Info

Product Info

A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
UseResponse is a self-hosted customer feedback system for all types of businesses and communities.
Easy Links
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Languages

Available Languages

English English, China, Germany, Japan, Spain, France, Russia
Available Integrations

Available Integrations

UVdesk Helpdesk integrates with the following business systems and applications:

  • Zendesk
  • osTicket
  • Helpscout
  • Freshdesk
  • Amazon
  • eBay
  • Etsy
  • Magento
  • Bigcommerce
  • Shopify
  • Facebook
  • Disqus
  • Twitter

UseResponse integrates with the following business systems and applications:

  • G Suite
  • Facebook
  • Twitter
Vendor Email

Vendor Email

support@uvdesk.com support@useresponse.com
Available Features

Available Features

UVdesk Helpdesk FEATURES

  • Knowledgebase
  • Mailbox
  • Reports
  • Workflow
  • Customization
  • Form Builder
  • Facebook
  • Twitter
  • Disqus

UseResponse FEATURES

  • Self-Service Communities
  • Social Networks
  • Email Requests
  • Widgets
  • Live Chat
  • Restful API
  • Private Requests
  • Announcements
  • Topics Moderation
  • Assignments for Agents
  • Files and Attachments
  • Polls
  • Customized Reports and Analytics
  • Canned Responses
  • User Cards
  • Custom Fields and Properties
  • Agents Dashboards
Cost Details

Cost Details

UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:

Basic – Free

  • 4 Agents
  • 1 Mailbox
  • Knowledgebase
  • 1 Knowledgebase Folder
  • 5 Knowledgebase Category
  • 15 Knowledgebase Article
  • Email Piping
  • Theme & Customization
  • Workflow (Predefined)
  • Email Templates (Predefined)
  • Tags
  • Groups & teams
  • Agent Privileges

Pro – $11/agent/month

  • 5 Mailboxes
  • 10 Knowledgebase Folders
  • 50 Knowledgebase Categories
  • 200 Knowledgebase Articles
  • Email Piping
  • Theme & Customization (Pro)
  • Workflow (Custom)
  • Email Templates (Custom)
  • Tags
  • Groups & teams
  • Agent Privileges
  • Reports
  • Tasks
  • Custom Fields
  • Saved Filters
  • Saved Replies
  • Email Settings
  • Export Data
  • Apps

Enterprise – $18/agent/month

  • All Pro Features
  • Full Portal Customization
  • Feature Request
  • Unlimited Mailboxes
  • Unlimited Knowledgebase Folders
  • Unlimited Knowledgebase Categories
  • Unlimited Knowledgebase Articles

UseResponse offers two SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Cloud – $10/agent/month

  • Unlimited Users
  • Unlimited Topics
  • Unlimited Articles
  • Unlimited FAQs

Self-Hosted – $699 One-time purchase

  • Feedback
  • Announcements
  • Unlimited Agents
  • Unlimited Users
  • Unlimited Topics
  • Unlimited Articles
Contact Address

Contact Address

A 67 Sector 63
Noida Uttra Pradesh, 201301
India
412 N Main St Ste100
Buffalo, WY 82834
USA
Pricing Page

Pricing Page

Learn more about UVdesk Helpdesk pricing Learn more about UseResponse pricing
Phone No.

Phone No.

(+1)-914353168 +1-516-874-2876
Types of Support

Types of Support

Phone Live Support
Ticket
Phone
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Popular Clients

Popular Clients

Jamgora, Colorway Design Group, FIXXI.NET Avast, Cisco, cPanel, P&G, Huawei
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you continue having doubts about which service will be best in your case it might be a good idea to check out each service’s social metrics. These metrics are quite often a way to see how popular a given solution is and how big is its online presence.For example, if you look at UVdesk Helpdesk LinkedIn page you’ll find out that they are followed by 0 people. In case of UseResponse the volume of followers on their LinkedIn page is 0.