Compare UVdesk Helpdesk vs. UseResponse

We are here to streamline the whole process of contrasting Customer Support Software products for you. For instance, on this page you can check the overall performance of UVdesk Helpdesk (8.2) and compare it with the overall performance of UseResponse (7.8). You can also match their overall user satisfaction rating: UVdesk Helpdesk (100%) vs. UseResponse (100%). What’s more, research their functions thoroughly to check which product can better tackle your company’s requirements. Generally, any business solution has to let you to immediately see the big picture, all the while giving you quick access to the details. Right now, the most popular products in our Help Desk Software category are: Freshdesk, LiveAgent, Samanage.
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UVdesk Helpdesk

VS

UseResponse

VS

UVdesk Helpdesk screenshot UseResponse screenshot
Pricing Page

Our Score

Our Score

8.2 ?

Our Score

7.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Pricing

Pricing

$11

$10

Pricing Model

Pricing Model

Free | Monthly payment | Annual Subscription Monthly payment | One-time payment
Complete Review

Complete Review

General Info

General Info

A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
UseResponse is a self-hosted customer feedback system for all types of businesses and communities.
Easy Links
Pricing Page

Pricing Page

Learn more about UVdesk Helpdesk pricing Learn more about UseResponse pricing
Contact Address

Contact Address

A 67 Sector 63
Noida Uttra Pradesh, 201301
India
412 N Main St Ste100
Buffalo, WY 82834
USA
Languages

Languages

USA, UK, Canada, International USA, UK, Canada, International, China, Germany, Japan, Spain, France, Russia
Features

Features

UVdesk Helpdesk FEATURES

  • Knowledgebase
  • Mailbox
  • Reports
  • Workflow
  • Customization
  • Form Builder
  • Facebook
  • Twitter
  • Disqus

UseResponse FEATURES

  • Self-Service Communities
  • Social Networks
  • Email Requests
  • Widgets
  • Live Chat
  • Restful API
  • Private Requests
  • Announcements
  • Topics Moderation
  • Assignments for Agents
  • Files and Attachments
  • Polls
  • Customized Reports and Analytics
  • Canned Responses
  • User Cards
  • Custom Fields and Properties
  • Agents Dashboards
Popular Clients

Popular Clients

Jamgora, Colorway Design Group, FIXXI.NET Avast, Cisco, cPanel, P&G, Huawei
Company Email

Company Email

support@uvdesk.com support@useresponse.com
Support Types

Support Types

Phone Live Support
Ticket
Phone
Integrations

Integrations

UVdesk Helpdesk integrates with the following business systems and applications:

  • Zendesk
  • osTicket
  • Helpscout
  • Freshdesk
  • Amazon
  • eBay
  • Etsy
  • Magento
  • Bigcommerce
  • Shopify
  • Facebook
  • Disqus
  • Twitter

UseResponse integrates with the following business systems and applications:

  • G Suite
  • Facebook
  • Twitter
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Pricing Info

Pricing Info

UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:

Basic – Free

  • 4 Agents
  • 1 Mailbox
  • Knowledgebase
  • 1 Knowledgebase Folder
  • 5 Knowledgebase Category
  • 15 Knowledgebase Article
  • Email Piping
  • Theme & Customization
  • Workflow (Predefined)
  • Email Templates (Predefined)
  • Tags
  • Groups & teams
  • Agent Privileges

Pro – $11/agent/month

  • 5 Mailboxes
  • 10 Knowledgebase Folders
  • 50 Knowledgebase Categories
  • 200 Knowledgebase Articles
  • Email Piping
  • Theme & Customization (Pro)
  • Workflow (Custom)
  • Email Templates (Custom)
  • Tags
  • Groups & teams
  • Agent Privileges
  • Reports
  • Tasks
  • Custom Fields
  • Saved Filters
  • Saved Replies
  • Email Settings
  • Export Data
  • Apps

Enterprise – $18/agent/month

  • All Pro Features
  • Full Portal Customization
  • Feature Request
  • Unlimited Mailboxes
  • Unlimited Knowledgebase Folders
  • Unlimited Knowledgebase Categories
  • Unlimited Knowledgebase Articles

UseResponse offers two SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Cloud – $10/agent/month

  • Unlimited Users
  • Unlimited Topics
  • Unlimited Articles
  • Unlimited FAQs

Self-Hosted – $699 One-time purchase

  • Feedback
  • Announcements
  • Unlimited Agents
  • Unlimited Users
  • Unlimited Topics
  • Unlimited Articles
Phone Number

Phone Number

(+1)-914353168 +1-516-874-2876
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you continue having second thoughts about which solution will perform best for your business it may be a sensible idea to analyze each service’s social metrics. These metrics are usually a sign of how popular every solution is and how extensive is its online presence. For instance, in case of Facebook UVdesk Helpdesk has 157 likes on their official page while UseResponse profile is liked by 189 users.