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Compare UVdesk Helpdesk vs. Serena Service Manager

With different features, pricing, conditions, and more to check, determining the best Customer Support Software for your organization is challenging. But making use of our system, you can easily match the characteristics of UVdesk Helpdesk and Serena Service Manager as well as their general SmartScore, respectively as: 8.2 and 7.0 for overall score and 100% and 93% for user satisfaction. You can also assess them feature by feature and find out which software is a more suitable fit for your enterprise. Remember to ask for a demo first prior to opting in for a plan to get a firsthand experience how the software can benefit you in real setting. Our experts made sure to review all popular Help Desk Software products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Samanage, Zendesk, Freshdesk.
Compare

UVdesk Helpdesk

VS

Serena Service Manager

VS

UVdesk Helpdesk screenshot Serena Service Manager screenshot
Pricing Details

Our Score

Our Score

8.2 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

93% ?

Pricing

Pricing

$11

$89

Pricing Model

Pricing Model

Free | Monthly payment | Annual Subscription Monthly payment | Annual Subscription
Full Review

Full Review

Product Info

Product Info

A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
Serena Service Manager offers a process-driven approach to ITSM that allows business and IT to work together.
Easy Links
Vendor Email

Vendor Email

support@uvdesk.com support@serena.com
Available Languages

Available Languages

English English, Germany, Japan
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Supported Integrations

Supported Integrations

UVdesk Helpdesk integrates with the following business systems and applications:

  • Zendesk
  • osTicket
  • Helpscout
  • Freshdesk
  • Amazon
  • eBay
  • Etsy
  • Magento
  • Bigcommerce
  • Shopify
  • Facebook
  • Disqus
  • Twitter

No information available

Pricing Plans

Pricing Plans

UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:

Basic – Free

  • 4 Agents
  • 1 Mailbox
  • Knowledgebase
  • 1 Knowledgebase Folder
  • 5 Knowledgebase Category
  • 15 Knowledgebase Article
  • Email Piping
  • Theme & Customization
  • Workflow (Predefined)
  • Email Templates (Predefined)
  • Tags
  • Groups & teams
  • Agent Privileges

Pro – $11/agent/month

  • 5 Mailboxes
  • 10 Knowledgebase Folders
  • 50 Knowledgebase Categories
  • 200 Knowledgebase Articles
  • Email Piping
  • Theme & Customization (Pro)
  • Workflow (Custom)
  • Email Templates (Custom)
  • Tags
  • Groups & teams
  • Agent Privileges
  • Reports
  • Tasks
  • Custom Fields
  • Saved Filters
  • Saved Replies
  • Email Settings
  • Export Data
  • Apps

Enterprise – $18/agent/month

  • All Pro Features
  • Full Portal Customization
  • Feature Request
  • Unlimited Mailboxes
  • Unlimited Knowledgebase Folders
  • Unlimited Knowledgebase Categories
  • Unlimited Knowledgebase Articles

Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.

For more pricing information, contact the vendor.

Phone Number

Phone Number

(+1)-914353168 1-800-457-3736
Pricing Details

Pricing Details

Learn more about UVdesk Helpdesk pricing Learn more about Serena Service Manager pricing
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Available Features

Available Features

UVdesk Helpdesk FEATURES

  • Knowledgebase
  • Mailbox
  • Reports
  • Workflow
  • Customization
  • Form Builder
  • Facebook
  • Twitter
  • Disqus

Serena Service Manager FEATURES

  • Change management
  • Configuration management
  • Dashboards and reports
  • Deployment options
  • Enterprise service catalog
  • Financial asset management
  • Incident and problem management
  • IT process automation
  • ITIL support
  • Knowledge management
  • Release management
  • Request fulfillment
  • Service level management
  • Social IT
  • User self-service
Popular Clients

Popular Clients

Jamgora, Colorway Design Group, FIXXI.NET Boeing Company, A T & T Corp, Barclays Bank Plc, Bechtel Corporation
Vendor's Address

Vendor's Address

A 67 Sector 63
Noida Uttra Pradesh, 201301
India
1850 Gateway Drive, 4th Floor, San Mateo, California 94404, USA
Support Types

Support Types

Phone Live Support
Ticket
Phone Live Support
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both UVdesk Helpdesk and Serena Service Manager were tested by a team of reliable SaaS experts who carried out a thorough study of all core elements of each software. Their final score was prepared using our unique SmartScore algorithm that provides an individual partial score to every component including: main functionalities, customer support, mobile support, security, user satisfaction as well as reviews in other media. We realize useful features are not the only thing important to a business so we make sure we pay attention to all sides of a app prior to coming up with its final score.