Compare UVdesk Helpdesk vs. Serena Service ManagerWith different features, pricing, conditions, and more to check, determining the best Customer Support Software for your organization is challenging. But making use of our system, you can easily match the characteristics of UVdesk Helpdesk and Serena Service Manager as well as their general SmartScore, respectively as: 8.2 and 7.0 for overall score and 100% and 93% for user satisfaction. You can also assess them feature by feature and find out which software is a more suitable fit for your enterprise. Remember to ask for a demo first prior to opting in for a plan to get a firsthand experience how the software can benefit you in real setting. Those of you who are pressed for time or could use a Help Desk Software advice from our team may want to try out these top choices for the current year: Freshdesk, LiveAgent, Samanage.
|Free | Monthly payment | Annual Subscription||Monthly payment | Annual Subscription|
A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
Serena Service Manager offers a process-driven approach to ITSM that allows business and IT to work together.
|English||English, Germany, Japan|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
UVdesk Helpdesk integrates with the following business systems and applications:
No information available
UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:
Basic – Free
Pro – $11/agent/month
Enterprise – $18/agent/month
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
For more pricing information, contact the vendor.
|Learn more about UVdesk Helpdesk pricing||Learn more about Serena Service Manager pricing|
|Jamgora, Colorway Design Group, FIXXI.NET||Boeing Company, A T & T Corp, Barclays Bank Plc, Bechtel Corporation|
| A 67 Sector 63|
Noida Uttra Pradesh, 201301
|1850 Gateway Drive, 4th Floor, San Mateo, California 94404, USA|
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Both UVdesk Helpdesk and Serena Service Manager were tested by a team of reliable SaaS experts who carried out a thorough study of all core elements of each software. Their final score was prepared using our unique SmartScore algorithm that provides an individual partial score to every component including: main functionalities, customer support, mobile support, security, user satisfaction as well as reviews in other media. We realize useful features are not the only thing important to a business so we make sure we pay attention to all sides of a app prior to coming up with its final score.