Compare UVdesk Helpdesk vs. Serena Service Manager

Buying the ideal Customer Support Software for your organization is key to improving your company’s effectiveness. In our platform, it's easy to evaluate a wide range of solutions to see which one is the proper software for your needs. Here you can match UVdesk Helpdesk vs. Serena Service Manager and check their overall scores (8.2 vs. 7.0, respectively) and user satisfaction rating (100% vs. 93%, respectively). Additionally, you can look at the details of pricing, conditions, plans, functions, tools, and more, and find out which software offers more benefits for your business. As a rule of thumb, go for the business software which helps you to change the features and subscription plan to complement your business growth or lack of it. People who are pressed for time or need a Help Desk Software suggestion from our experts may want to examine these top choices for this year: LiveAgent, Freshdesk, Samanage.
Software

UVdesk Helpdesk

VS

Serena Service Manager

VS

UVdesk Helpdesk screenshot Serena Service Manager screenshot
Pricing Details

Total Score

Our Score

8.2 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

93% ?

Cost

Cost

$11

$89

Price Scheme

Price Scheme

Free | Monthly payment | Annual Subscription Monthly payment | Annual Subscription
Detailed Review

Detailed Review

Product Info

Product Info

A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
Serena Service Manager offers a process-driven approach to ITSM that allows business and IT to work together.
Quick Links
Popular Clients

Popular Clients

Jamgora, Colorway Design Group, FIXXI.NET Boeing Company, A T & T Corp, Barclays Bank Plc, Bechtel Corporation
Languages

Languages

USA, UK, Canada, International USA, UK, Canada, Germany, Japan
Vendor's Address

Vendor's Address

A 67 Sector 63
Noida Uttra Pradesh, 201301
India
1850 Gateway Drive, 4th Floor, San Mateo, California 94404, USA
Pricing Plans

Pricing Plans

UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:

Basic – Free

  • 4 Agents
  • 1 Mailbox
  • Knowledgebase
  • 1 Knowledgebase Folder
  • 5 Knowledgebase Category
  • 15 Knowledgebase Article
  • Email Piping
  • Theme & Customization
  • Workflow (Predefined)
  • Email Templates (Predefined)
  • Tags
  • Groups & teams
  • Agent Privileges

Pro – $11/agent/month

  • 5 Mailboxes
  • 10 Knowledgebase Folders
  • 50 Knowledgebase Categories
  • 200 Knowledgebase Articles
  • Email Piping
  • Theme & Customization (Pro)
  • Workflow (Custom)
  • Email Templates (Custom)
  • Tags
  • Groups & teams
  • Agent Privileges
  • Reports
  • Tasks
  • Custom Fields
  • Saved Filters
  • Saved Replies
  • Email Settings
  • Export Data
  • Apps

Enterprise – $18/agent/month

  • All Pro Features
  • Full Portal Customization
  • Feature Request
  • Unlimited Mailboxes
  • Unlimited Knowledgebase Folders
  • Unlimited Knowledgebase Categories
  • Unlimited Knowledgebase Articles

Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.

For more pricing information, contact the vendor.

Pricing Details

Pricing Details

Learn more about UVdesk Helpdesk pricing Learn more about Serena Service Manager pricing
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Support

Available Support

Phone Live Support
Ticket
Phone Live Support
Email Address

Email Address

support@uvdesk.com support@serena.com
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Phone No.

Phone No.

(+1)-914353168 1-800-457-3736
Available Features

Available Features

UVdesk Helpdesk FEATURES

  • Knowledgebase
  • Mailbox
  • Reports
  • Workflow
  • Customization
  • Form Builder
  • Facebook
  • Twitter
  • Disqus

Serena Service Manager FEATURES

  • Change management
  • Configuration management
  • Dashboards and reports
  • Deployment options
  • Enterprise service catalog
  • Financial asset management
  • Incident and problem management
  • IT process automation
  • ITIL support
  • Knowledge management
  • Release management
  • Request fulfillment
  • Service level management
  • Social IT
  • User self-service
Integrations

Integrations

UVdesk Helpdesk integrates with the following business systems and applications:

  • Zendesk
  • osTicket
  • Helpscout
  • Freshdesk
  • Amazon
  • eBay
  • Etsy
  • Magento
  • Bigcommerce
  • Shopify
  • Facebook
  • Disqus
  • Twitter

No information available

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you choose a service that you think will be an actual asset for your business you shouldn’t only limit yourself to what professionals have to say about it. Quite frequently personal experience with the service may change, depending on specific preferences and needs. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every product to give you a reliable overview of how actual users of UVdesk Helpdesk and Serena Service Manager rate their experience with the app. Our system is based on advanced analysis of product appearances on other websites, social networks and blogs, so you are going to obtain a complete and reliable picture of what other people think about every software. In this example UVdesk Helpdesk has a total satisfaction rating at 100% while for Serena Service Manager 93% of people say they had an enjoyable experience with it.