Compare UVdesk Helpdesk vs. REVE Chat

It’s easy to our scoring system to provide you with a general idea which Customer Support Software product is better for your business. For overall product quality, UVdesk Helpdesk received 8.2 points, while REVE Chat gained 8.0 points. At the same time, for user satisfaction, UVdesk Helpdesk scored 100%, while REVE Chat scored 98%. Specifics of their functions, tools, supported platforms, customer support, and more are provided below to provide you with a more accurate analysis. Keep in mind to get only the features your company needs so you don’t waste resources for features which are redundant. We realize that not all people have enough time to examine dozens of various services, so we prepared a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Samanage, Zendesk, Freshdesk.
Product

UVdesk Helpdesk

VS

REVE Chat

VS

UVdesk Helpdesk screenshot REVE Chat screenshot
Pricing Details

Our Score

Our Score

8.2 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

98% ?

Pricing

Pricing

$11

$12

Pricing Model

Pricing Model

Free | Monthly payment | Annual Subscription Monthly payment | Annual Subscription | Quote-based
Complete Review

Complete Review

Product Info

Product Info

A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors.
Useful Links
Available Integrations

Available Integrations

UVdesk Helpdesk integrates with the following business systems and applications:

  • Zendesk
  • osTicket
  • Helpscout
  • Freshdesk
  • Amazon
  • eBay
  • Etsy
  • Magento
  • Bigcommerce
  • Shopify
  • Facebook
  • Disqus
  • Twitter

REVE Chat integrates with the following business systems and applications:

  • Viber
  • Facebook Messenger
  • WordPress
  • Joomla
  • Drupal
  • MODX
  • Shopify
  • Magento
  • WooCommerce
  • Zencart
  • Prestashop
  • Wix
  • Weebly
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Pricing Details

Pricing Details

Learn more about UVdesk Helpdesk pricing Learn more about REVE Chat pricing
Contact Address

Contact Address

A 67 Sector 63
Noida Uttra Pradesh, 201301
India
WCEGA Tower, 21 Bukit Batok Crescent, #15- 84
Singapore 658065
Singapore
List of Features

List of Features

UVdesk Helpdesk FEATURES

  • Knowledgebase
  • Mailbox
  • Reports
  • Workflow
  • Customization
  • Form Builder
  • Facebook
  • Twitter
  • Disqus

REVE Chat FEATURES

  • Live Chat
  • Voice/Video Chat
  • Department Management
  • Facebook Messaging
  • Viber Messaging
  • Visitor Analytics
  • Auto Triggers
  • REVE Chat SDK
Email Address

Email Address

support@uvdesk.com support@revechat.com
Contact No.

Contact No.

(+1)-914353168 +1-863-582-5276
Types of Support

Types of Support

Phone Live Support
Ticket
Phone Live Support
Training
Popular Customers

Popular Customers

Jamgora, Colorway Design Group, FIXXI.NET
Languages

Languages

English English, Germany, India, Spain, France, Russia, Italy, Portugal
Pricing Plans

Pricing Plans

UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:

Basic – Free

  • 4 Agents
  • 1 Mailbox
  • Knowledgebase
  • 1 Knowledgebase Folder
  • 5 Knowledgebase Category
  • 15 Knowledgebase Article
  • Email Piping
  • Theme & Customization
  • Workflow (Predefined)
  • Email Templates (Predefined)
  • Tags
  • Groups & teams
  • Agent Privileges

Pro – $11/agent/month

  • 5 Mailboxes
  • 10 Knowledgebase Folders
  • 50 Knowledgebase Categories
  • 200 Knowledgebase Articles
  • Email Piping
  • Theme & Customization (Pro)
  • Workflow (Custom)
  • Email Templates (Custom)
  • Tags
  • Groups & teams
  • Agent Privileges
  • Reports
  • Tasks
  • Custom Fields
  • Saved Filters
  • Saved Replies
  • Email Settings
  • Export Data
  • Apps

Enterprise – $18/agent/month

  • All Pro Features
  • Full Portal Customization
  • Feature Request
  • Unlimited Mailboxes
  • Unlimited Knowledgebase Folders
  • Unlimited Knowledgebase Categories
  • Unlimited Knowledgebase Articles

REVE Chat offers three enterprise pricing subscriptions for users to choose from. Give the details a look, and select the best plan for your company:

Standard – $15/license/month or $13.5/license/month (annual billing) or $12/license/month (2-year subscription)

  • Proactive Chat
  • Chat Monitoring
  • Online Visitor Tracking
  • Canned Response
  • File Transfer
  • Chat Transfer
  • Facebook Chat Integration
  • Multiple Website Integration
  • 256 Bit SSL Encryption

Advanced – $25/license/month or $22.5/license/month (annual billing) or $20/license/month (2-year subscription)

  • All Standard features
  • Live Video Chat
  • Live Voice Call
  • Queuing
  • Advanced Reporting
  • Chat Banner Customization
  • Agent Rating

Enterprise – Custom Enterprise Pricing

  • All Advanced features
  • Custom Development
  • Custom Analytic Report
  • Integration Support
  • Custom Requirements Development
  • On-premise or Cloud Solution
  • Unlimited Website Integration
  • Custom Reporting
  • Dedicated Account Manager
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
Mac
Web-based
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The software examined on this page are only a small sample of our complete Customer Support Software category and you should remember that there could be better services available. If you want to guarantee you make the optimal decision for your team we definitely urge you to compare more apps first. You may also want to check out our top 10 Customer Support Software list to see which software are at the moment the highest-ranking ones and leaders in the market.