Compare UVdesk Helpdesk vs. Reamaze

If you’re experiencing a difficult time selecting the best Help Desk Software product for your needs, it’s a good idea to do a comparison of the available software and discover which solution offers more positive aspects. For example, here you can assess UVdesk Helpdesk (overall score: 8.2; user rating: 100%) vs. Reamaze (overall score: 8.3; user rating: 100%) for their overall performance. You can even see which one provides more features that you need or which has more suitable pricing plans for your current budget. Working with a clear table to evaluate their features will significantly increase the possibility of finding the appropriate product for your company. Take a closer look at other aspects of the software such as ease-of-use, flexibility, scalability, and pricing terms. We realize that not all businesses have the time to try out dozens of different products, so we came up with a list of suggestions that you may find useful. Our top choices for the Help Desk Software category are: Samanage, Zendesk, Freshdesk.
Software

UVdesk Helpdesk

VS

Reamaze

VS

UVdesk Helpdesk screenshot Reamaze screenshot
Pricing Page

Total Score

Our Score

8.2 ?

Our Score

8.3 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Pricing

Pricing

$11

$20

Pricing Model

Pricing Model

Free | Monthly payment | Annual Subscription Monthly payment
Complete Review

Complete Review

Overview

Overview

A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
Reamaze combines email, social media, and live chat seamlessly so your customers can reach you however they want.
Useful Links
Popular Clients

Popular Clients

Jamgora, Colorway Design Group, FIXXI.NET WeTransfer, Triangle.gs, Institchu
List of Features

List of Features

UVdesk Helpdesk FEATURES

  • Knowledgebase
  • Mailbox
  • Reports
  • Workflow
  • Customization
  • Form Builder
  • Facebook
  • Twitter
  • Disqus

Reamaze FEATURES

  • Email support
  • Facebook, Twitter, and Instagram integration
  • SMS/MMS integration with ClickSend and Twilio
  • Knowledgebase
  • Live chat
  • Automated workflows
  • Multi-brand support
  • Roles and Permissions
  • CRM with customer data blocks
  • Public sites
  • Team collaboration and staff notes
  • Response templates
  • Collision detection
  • Notifications, tags, filters
  • Autoresponders
  • Permalinks
  • Reporting
  • Javascript integrations
  • API
  • Keyboard shortcuts
  • Customizable
  • Site integration
Vendor Email

Vendor Email

support@uvdesk.com support@reamaze.com
Company's Address

Company's Address

A 67 Sector 63
Noida Uttra Pradesh, 201301
India
920 Saratoga Avenue Suite 213
San Jose, CA 95129
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Languages Supported

Languages Supported

English English, China, Germany, India, Japan
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Support Types

Support Types

Phone Live Support
Ticket
Phone Live Support
Ticket
Pricing Page

Pricing Page

Learn more about UVdesk Helpdesk pricing Learn more about Reamaze pricing
Pricing Plans

Pricing Plans

UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:

Basic – Free

  • 4 Agents
  • 1 Mailbox
  • Knowledgebase
  • 1 Knowledgebase Folder
  • 5 Knowledgebase Category
  • 15 Knowledgebase Article
  • Email Piping
  • Theme & Customization
  • Workflow (Predefined)
  • Email Templates (Predefined)
  • Tags
  • Groups & teams
  • Agent Privileges

Pro – $11/agent/month

  • 5 Mailboxes
  • 10 Knowledgebase Folders
  • 50 Knowledgebase Categories
  • 200 Knowledgebase Articles
  • Email Piping
  • Theme & Customization (Pro)
  • Workflow (Custom)
  • Email Templates (Custom)
  • Tags
  • Groups & teams
  • Agent Privileges
  • Reports
  • Tasks
  • Custom Fields
  • Saved Filters
  • Saved Replies
  • Email Settings
  • Export Data
  • Apps

Enterprise – $18/agent/month

  • All Pro Features
  • Full Portal Customization
  • Feature Request
  • Unlimited Mailboxes
  • Unlimited Knowledgebase Folders
  • Unlimited Knowledgebase Categories
  • Unlimited Knowledgebase Articles
Reamaze currently offers a budget-friendly bundle for $20 per user per month which also comes with the following perks:
  • Unlimited Support Emails
  • Social Media Integration
  • Reporting and Analytics
  • Public/Internal Knowledge Base
  • Workflow Automation
  • Website Integration
  • Live chat (additional $5 per user per month)

A 14-day trial period is also provided for those who want to test and see how Reamaze can make businesses approachable and customers reachable.

Phone No.

Phone No.

(+1)-914353168 (408) 520-1217
Integrations

Integrations

UVdesk Helpdesk integrates with the following business systems and applications:

  • Zendesk
  • osTicket
  • Helpscout
  • Freshdesk
  • Amazon
  • eBay
  • Etsy
  • Magento
  • Bigcommerce
  • Shopify
  • Facebook
  • Disqus
  • Twitter

Reamaze supports integrations with the following business systems and applications:

  • Slack
  • Shopify
  • MailChimp
  • Magento
  • GitHub
  • Bigcommerce
  • Zapier
  • Google Apps
  • HipChat
  • Instagram
  • SMS/MMS vis Clicksend and Twilo
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both UVdesk Helpdesk and Reamaze were evaluated by a panel of independent B2B experts who conducted a detailed examination of all crucial elements of every solution. Their final score was calculated with unique SmartScore system which calculates an individual partial score to each component like: main functionalities, client support, mobile support, security, customer satisfaction and reviews in other media. Here at FinancesOnline we are aware that useful features are not the only factor essential to a business so we do our best to pay attention to all aspects of a solution before giving it a final rating.