Compare UVdesk Helpdesk vs. Reamaze

A good way to find the appropriate Help Desk Software product for your firm is to cross-check the solutions against each other. Here you can compare UVdesk Helpdesk and Reamaze and see their capabilities compared thoroughly to help you pick which one is the superior product. Similarly, you can review their overall ratings, including: overall score (UVdesk Helpdesk: 8.2 vs. Reamaze: 8.3) and user satisfaction (UVdesk Helpdesk: 100% vs. Reamaze: 100%). Browse through their varying features and similarities and discover which one outperforms the other. Likewise, think about how your business will look like in the future; will your business outgrow the app in the next couple of years? People who are pressed for time or would like to get a Help Desk Software recommendation from our team might want to try out these top choices for the current year: LiveAgent, Samanage, Freshdesk.
Comparison

UVdesk Helpdesk

VS

Reamaze

VS

UVdesk Helpdesk screenshot Reamaze screenshot
Pricing Details

Total Score

Our Score

8.2 ?

Our Score

8.3 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Cost

Cost

$11

$20

Pricing Type

Pricing Type

Free | Monthly payment | Annual Subscription Monthly payment
Detailed Review

Detailed Review

General Info

General Info

A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
Reamaze combines email, social media, and live chat seamlessly so your customers can reach you however they want.
Useful Links
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Phone No.

Phone No.

(+1)-914353168 (408) 520-1217
Available Languages

Available Languages

USA, UK, Canada, International USA, UK, Canada, China, Germany, India, Japan
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Prominent Customers

Prominent Customers

Jamgora, Colorway Design Group, FIXXI.NET WeTransfer, Triangle.gs, Institchu
Pricing Details

Pricing Details

Learn more about UVdesk Helpdesk pricing Learn more about Reamaze pricing
Vendor Email

Vendor Email

support@uvdesk.com support@reamaze.com
Customer Support

Customer Support

Phone Live Support
Ticket
Phone Live Support
Ticket
Vendor's Address

Vendor's Address

A 67 Sector 63
Noida Uttra Pradesh, 201301
India
920 Saratoga Avenue Suite 213
San Jose, CA 95129
Cost Details

Cost Details

UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:

Basic – Free

  • 4 Agents
  • 1 Mailbox
  • Knowledgebase
  • 1 Knowledgebase Folder
  • 5 Knowledgebase Category
  • 15 Knowledgebase Article
  • Email Piping
  • Theme & Customization
  • Workflow (Predefined)
  • Email Templates (Predefined)
  • Tags
  • Groups & teams
  • Agent Privileges

Pro – $11/agent/month

  • 5 Mailboxes
  • 10 Knowledgebase Folders
  • 50 Knowledgebase Categories
  • 200 Knowledgebase Articles
  • Email Piping
  • Theme & Customization (Pro)
  • Workflow (Custom)
  • Email Templates (Custom)
  • Tags
  • Groups & teams
  • Agent Privileges
  • Reports
  • Tasks
  • Custom Fields
  • Saved Filters
  • Saved Replies
  • Email Settings
  • Export Data
  • Apps

Enterprise – $18/agent/month

  • All Pro Features
  • Full Portal Customization
  • Feature Request
  • Unlimited Mailboxes
  • Unlimited Knowledgebase Folders
  • Unlimited Knowledgebase Categories
  • Unlimited Knowledgebase Articles
Reamaze currently offers a budget-friendly bundle for $20 per user per month which also comes with the following perks:
  • Unlimited Support Emails
  • Social Media Integration
  • Reporting and Analytics
  • Public/Internal Knowledge Base
  • Workflow Automation
  • Website Integration
  • Live chat (additional $5 per user per month)

A 14-day trial period is also provided for those who want to test and see how Reamaze can make businesses approachable and customers reachable.

Features

Features

UVdesk Helpdesk FEATURES

  • Knowledgebase
  • Mailbox
  • Reports
  • Workflow
  • Customization
  • Form Builder
  • Facebook
  • Twitter
  • Disqus

Reamaze FEATURES

  • Email support
  • Facebook, Twitter, and Instagram integration
  • SMS/MMS integration with ClickSend and Twilio
  • Knowledgebase
  • Live chat
  • Automated workflows
  • Multi-brand support
  • Roles and Permissions
  • CRM with customer data blocks
  • Public sites
  • Team collaboration and staff notes
  • Response templates
  • Collision detection
  • Notifications, tags, filters
  • Autoresponders
  • Permalinks
  • Reporting
  • Javascript integrations
  • API
  • Keyboard shortcuts
  • Customizable
  • Site integration
Supported Integrations

Supported Integrations

UVdesk Helpdesk integrates with the following business systems and applications:

  • Zendesk
  • osTicket
  • Helpscout
  • Freshdesk
  • Amazon
  • eBay
  • Etsy
  • Magento
  • Bigcommerce
  • Shopify
  • Facebook
  • Disqus
  • Twitter

Reamaze supports integrations with the following business systems and applications:

  • Slack
  • Shopify
  • MailChimp
  • Magento
  • GitHub
  • Bigcommerce
  • Zapier
  • Google Apps
  • HipChat
  • Instagram
  • SMS/MMS vis Clicksend and Twilo
Software Comparison

Software Comparison

Compare with PhoneBurner
Compare with VSLogger Unlimited
Compare with UserEngage
Compare with bpm'online service
Compare with Feefo
Compare with HelpOnClick
Compare with Track-It!
Compare with Stride
Compare with WSDesk
Compare with RumbleTalk
Compare with Groove
Compare with Helprace
Compare with HP Service Anywhere
Compare with Rescue by LogMeIn
Compare with RumbleTalk
Compare with Vivantio Service Desk
Compare with Front
Compare with osTicket
Compare with Spiceworks
Compare with EasyVista
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

It may not always be sufficient to just compare UVdesk Helpdesk and Reamaze with each other. While useful functionalities, cost and customer reviews are all crucial and should be included when making a final choice, you should also check out the recognition and awards claimed by each product. Very often a less dominant service may turn out to be an amazing choice that was a winner of many B2B awards such as our Experts’ Choice Award which shows that despite limited market presence it’s a significant contender to the apps that dominate the market.