Compare PhoneBurner vs. UVdesk Helpdesk

The ideal Customer Support Software is a product that can tackle your company’s unique needs. You can find which option is best suited for your company if you review several products before you decide which one is the best. For instance, UVdesk Helpdesk and PhoneBurner are scored at 8.2 and 8.3, respectively, for general quality and performance. Likewise, UVdesk Helpdesk and PhoneBurner have a user satisfaction rating of 100% and 100%, respectively, which reveals the general response they get from customers. Even better, talk to an existing user of the software and ask for their opinion regarding the solution in question. At the moment, the most significant services in our Help Desk Software category are: Samanage, Freshdesk, LiveAgent.
Compare

PhoneBurner

VS

UVdesk Helpdesk

VS

PhoneBurner screenshot UVdesk Helpdesk screenshot
Pricing Page

Score

Our Score

8.3 ?

Our Score

8.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Pricing

Pricing

$67.50

$11

Price Scheme

Price Scheme

Monthly payment Free | Monthly payment | Annual Subscription
Detailed Review

Detailed Review

Product Info

Product Info

PhoneBurner is a power dialer and sales acceleration solution that greatly increases productivity over the phone without additional software.
A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
Useful Links
List of Features

List of Features

PhoneBurner FEATURES

  • Auto-dialer dials your leads for you one after another
  • Call tracking, reporting, and analytics
  • For outbound call centers
  • Included CRM + Salesforce integration and API
  • Instantly send personalized emails
  • Real-time alerts of email opens, attachment views and more
  • View call and session statistics
  • Voice Mail instantly leaves a pre-recorded voice mail

UVdesk Helpdesk FEATURES

  • Knowledgebase
  • Mailbox
  • Reports
  • Workflow
  • Customization
  • Form Builder
  • Facebook
  • Twitter
  • Disqus
Pricing Page

Pricing Page

Learn more about PhoneBurner pricing Learn more about UVdesk Helpdesk pricing
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Available Languages

Available Languages

USA, UK, Canada, International USA, UK, Canada, International
Email Address

Email Address

support@phoneburner.com support@uvdesk.com
Customer Support

Customer Support

Phone Live Support
Phone Live Support
Ticket
Popular Clients

Popular Clients

Empower Network, Coldwell Banker, Farmers Insurance, Remax Jamgora, Colorway Design Group, FIXXI.NET
Integrations

Integrations

PhoneBurner is an open API system, which means you can connect it to literally any third-party system or application. At the moment, the company offers a streamlined integration with Salesforce Sales Cloud.

UVdesk Helpdesk integrates with the following business systems and applications:

  • Zendesk
  • osTicket
  • Helpscout
  • Freshdesk
  • Amazon
  • eBay
  • Etsy
  • Magento
  • Bigcommerce
  • Shopify
  • Facebook
  • Disqus
  • Twitter
Vendor's Address

Vendor's Address

PhoneBurner, Inc
999 Corporate Drive, Suite #255
Ladera Ranch, CA 92694
USA
A 67 Sector 63
Noida Uttra Pradesh, 201301
India
Phone No.

Phone No.

+1-888-369-9131 (+1)-914353168
Pricing Info

Pricing Info

PhoneBurner offers two hour-based enterprise pricing plans, and a number of volume pricing discounts. Give the details a look, and select the best option for your company:

7.5 Hours – $67.50/month

  • 450 rollover minutes
  • Instantly drop voicemails
  • Instantly send emails
  • Built in CRM (+Salesforce integration)
  • Advanced search, sort, and tags
  • Custom dispositions
  • Dial-session Google search
  • Personal “do-no-call” list
  • Local ID (optional extra)
  • Phone support

Unlimited Hours – $149/month

  • All you can dial
  • Instantly drop voicemails
  • Instantly send emails
  • Built in CRM (+Salesforce integration)
  • Advanced search, sort, and tags
  • Custom dispositions
  • Dial-session Google search
  • Personal “do-no-call” list
  • Local ID (optional extra)
  • Use your own email server
  • Call recording
  • SmartSender trackable attachments
  • SmartSender with retargeting
  • Phone support

With PhoneBurner volume pricing you get discounts on 3 accounts or more. Unlimited usage per seat.

  • 3 Seats – $371.01/month (17% discount)
  • 5 Seats – $558.75/month (25% discount)
  • 10 Seats – $1043/month (30% discount)
  • 20 Seats- $1788/month (40% discount)
  • 50 Seats – $3725/month (50% discount)

UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:

Basic – Free

  • 4 Agents
  • 1 Mailbox
  • Knowledgebase
  • 1 Knowledgebase Folder
  • 5 Knowledgebase Category
  • 15 Knowledgebase Article
  • Email Piping
  • Theme & Customization
  • Workflow (Predefined)
  • Email Templates (Predefined)
  • Tags
  • Groups & teams
  • Agent Privileges

Pro – $11/agent/month

  • 5 Mailboxes
  • 10 Knowledgebase Folders
  • 50 Knowledgebase Categories
  • 200 Knowledgebase Articles
  • Email Piping
  • Theme & Customization (Pro)
  • Workflow (Custom)
  • Email Templates (Custom)
  • Tags
  • Groups & teams
  • Agent Privileges
  • Reports
  • Tasks
  • Custom Fields
  • Saved Filters
  • Saved Replies
  • Email Settings
  • Export Data
  • Apps

Enterprise – $18/agent/month

  • All Pro Features
  • Full Portal Customization
  • Feature Request
  • Unlimited Mailboxes
  • Unlimited Knowledgebase Folders
  • Unlimited Knowledgebase Categories
  • Unlimited Knowledgebase Articles
Types of Customers

Types of Customers

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t count on just a wide range of useful tools and scalable pricing plans from a well-known Customer Support Software. Almost as essential as main features is a quality customer support. You want to guarantee that in a situation where you have any questions about UVdesk Helpdesk or PhoneBurner, or you run into a problem, or perhaps you’ll want to request a specific update or feature beneficial to your company you can rely on a responsive and helpful customer support. See if solutions such as phone support, tickets or live chat are offered. Additionally, it’s a big plus if you can enjoy personal training or at least an FAQ you can use.