Compare PhoneBurner vs. UVdesk Helpdesk

Specific companies demand different types of Customer Support Software. To find out which service suits you, think about assessing various solutions feature by feature an taking into consideration their terms and costs. Likewise, you may get a quick idea of their general performance and customer feedback by having a look at our smart scoring system. The results are: UVdesk Helpdesk (8.2) vs. PhoneBurner (8.3) for total quality and usefulness; UVdesk Helpdesk (100%) vs. PhoneBurner (100%) for user satisfaction rating. Check out their strong and weak points and find out which software is a more sensible choice for your company. A simple, practical tactic is to note down the strengths and weaknesses of both services side by side and check which software is better. We realize that not all people have enough time to examine a large number of different solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Help Desk Software category are: Zendesk, Freshdesk, Salesforce Essentials.
Compare

PhoneBurner

VS

UVdesk Helpdesk

VS

PhoneBurner screenshot UVdesk Helpdesk screenshot
Pricing Details

Score

Our Score

8.3 ?

Our Score

8.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Price

Price

$67.50

$11

Price Scheme

Price Scheme

Monthly payment Free | Monthly payment | Annual Subscription
Complete Review

Complete Review

Overview

Overview

PhoneBurner is a power dialer and sales acceleration solution that greatly increases productivity over the phone without additional software.
A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
Useful Links
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Contact Phone

Contact Phone

+1-888-369-9131 (+1)-914353168
Pricing Details

Pricing Details

Learn more about PhoneBurner pricing Learn more about UVdesk Helpdesk pricing
Contact Email

Contact Email

support@phoneburner.com support@uvdesk.com
Vendor's Address

Vendor's Address

PhoneBurner, Inc
999 Corporate Drive, Suite #255
Ladera Ranch, CA 92694
USA
A 67 Sector 63
Noida Uttra Pradesh, 201301
India
Languages

Languages

English English
Integrations

Integrations

PhoneBurner is an open API system, which means you can connect it to literally any third-party system or application. At the moment, the company offers a streamlined integration with Salesforce Sales Cloud.

UVdesk Helpdesk integrates with the following business systems and applications:

  • Zendesk
  • osTicket
  • Helpscout
  • Freshdesk
  • Amazon
  • eBay
  • Etsy
  • Magento
  • Bigcommerce
  • Shopify
  • Facebook
  • Disqus
  • Twitter
Prominent Customers

Prominent Customers

Empower Network, Coldwell Banker, Farmers Insurance, Remax Jamgora, Colorway Design Group, FIXXI.NET
Customer Types

Customer Types

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Plans

Available Plans

PhoneBurner offers two hour-based enterprise pricing plans, and a number of volume pricing discounts. Give the details a look, and select the best option for your company:

7.5 Hours – $67.50/month

  • 450 rollover minutes
  • Instantly drop voicemails
  • Instantly send emails
  • Built in CRM (+Salesforce integration)
  • Advanced search, sort, and tags
  • Custom dispositions
  • Dial-session Google search
  • Personal “do-no-call” list
  • Local ID (optional extra)
  • Phone support

Unlimited Hours – $149/month

  • All you can dial
  • Instantly drop voicemails
  • Instantly send emails
  • Built in CRM (+Salesforce integration)
  • Advanced search, sort, and tags
  • Custom dispositions
  • Dial-session Google search
  • Personal “do-no-call” list
  • Local ID (optional extra)
  • Use your own email server
  • Call recording
  • SmartSender trackable attachments
  • SmartSender with retargeting
  • Phone support

With PhoneBurner volume pricing you get discounts on 3 accounts or more. Unlimited usage per seat.

  • 3 Seats – $371.01/month (17% discount)
  • 5 Seats – $558.75/month (25% discount)
  • 10 Seats – $1043/month (30% discount)
  • 20 Seats- $1788/month (40% discount)
  • 50 Seats – $3725/month (50% discount)

UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:

Basic – Free

  • 4 Agents
  • 1 Mailbox
  • Knowledgebase
  • 1 Knowledgebase Folder
  • 5 Knowledgebase Category
  • 15 Knowledgebase Article
  • Email Piping
  • Theme & Customization
  • Workflow (Predefined)
  • Email Templates (Predefined)
  • Tags
  • Groups & teams
  • Agent Privileges

Pro – $11/agent/month

  • 5 Mailboxes
  • 10 Knowledgebase Folders
  • 50 Knowledgebase Categories
  • 200 Knowledgebase Articles
  • Email Piping
  • Theme & Customization (Pro)
  • Workflow (Custom)
  • Email Templates (Custom)
  • Tags
  • Groups & teams
  • Agent Privileges
  • Reports
  • Tasks
  • Custom Fields
  • Saved Filters
  • Saved Replies
  • Email Settings
  • Export Data
  • Apps

Enterprise – $18/agent/month

  • All Pro Features
  • Full Portal Customization
  • Feature Request
  • Unlimited Mailboxes
  • Unlimited Knowledgebase Folders
  • Unlimited Knowledgebase Categories
  • Unlimited Knowledgebase Articles
Features

Features

PhoneBurner FEATURES

  • Auto-dialer dials your leads for you one after another
  • Call tracking, reporting, and analytics
  • For outbound call centers
  • Included CRM + Salesforce integration and API
  • Instantly send personalized emails
  • Real-time alerts of email opens, attachment views and more
  • View call and session statistics
  • Voice Mail instantly leaves a pre-recorded voice mail

UVdesk Helpdesk FEATURES

  • Knowledgebase
  • Mailbox
  • Reports
  • Workflow
  • Customization
  • Form Builder
  • Facebook
  • Twitter
  • Disqus
Types of Support

Types of Support

Phone Live Support
Phone Live Support
Ticket
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QUICK LINKS

QUICK LINKS

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All the data, details and statistics that we presented in this comparison were collected from official vendor websites, marketing content available online, actual experience from real customers as well as our individual everyday use of every software by an expert. We do our best to comprehensively test every service, as a result we not only test it ourselves, but we also match our findings with experiences of other users from the SaaS community.