Compare UVdesk Helpdesk vs. Helpjuice

Finding the suitable Customer Support Software product is as simple as comparing the strong and low characteristics and terms offered by UVdesk Helpdesk and Helpjuice. Here you can also match their overall scores: 8.2 for UVdesk Helpdesk vs. 8.6 for Helpjuice. Or you can check their general user satisfaction rating, 100% for UVdesk Helpdesk vs. 100% for Helpjuice. We suggest that you take some time to analyze their differences and figure out which one is the better option for your company. Moreover. don’t forget to take into account your company’s or industry’s unique case, for instance, a multilingual solution for a global staff or a mobile app to help you work away from your office. Right now, the most popular services in our Help Desk Software category are: Samanage, Freshdesk, LiveAgent.
Comparison

UVdesk Helpdesk

VS

Helpjuice

VS

UVdesk Helpdesk screenshot Helpjuice screenshot
Pricing Page

Score

Our Score

8.2 ?

Our Score

8.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Cost

Cost

$11

$55

Pricing Model

Pricing Model

Free | Monthly payment | Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

General Description

General Description

A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
Helpjuice is a cloud-based knowledge management solution that can be used by companies to create and maintain knowledge bases.
Easy Links
Languages Supported

Languages Supported

USA, UK, Canada, International USA, UK, Canada, International
Supported Integrations

Supported Integrations

UVdesk Helpdesk integrates with the following business systems and applications:

  • Zendesk
  • osTicket
  • Helpscout
  • Freshdesk
  • Amazon
  • eBay
  • Etsy
  • Magento
  • Bigcommerce
  • Shopify
  • Facebook
  • Disqus
  • Twitter

Helpjuice integrates with the following business systems and applications:

  • Intercom
  • Shopify
  • Squarespace
  • WordPress
  • Olark
Prominent Customers

Prominent Customers

Jamgora, Colorway Design Group, FIXXI.NET Stanford University, Walmart, MoneyGram, Bitpay
Available Features

Available Features

UVdesk Helpdesk FEATURES

  • Knowledgebase
  • Mailbox
  • Reports
  • Workflow
  • Customization
  • Form Builder
  • Facebook
  • Twitter
  • Disqus

Helpjuice FEATURES

  • Advanced analytics
  • Auto-updates
  • Collaboration
  • Content library
  • Content repository
  • Custom branding
  • Customization tools
  • Dashboard
  • Data management
  • Document management
  • Document tagging
  • Full text search
  • Knowledge base
  • Self-learning
  • Self-service portal
  • Set user permissions
  • Smart instant search
  • Tags & keywords
  • Track activity
  • Visual analytics
Company Email

Company Email

support@uvdesk.com support@helpjuice.com
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Cost Details

Cost Details

UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:

Basic – Free

  • 4 Agents
  • 1 Mailbox
  • Knowledgebase
  • 1 Knowledgebase Folder
  • 5 Knowledgebase Category
  • 15 Knowledgebase Article
  • Email Piping
  • Theme & Customization
  • Workflow (Predefined)
  • Email Templates (Predefined)
  • Tags
  • Groups & teams
  • Agent Privileges

Pro – $11/agent/month

  • 5 Mailboxes
  • 10 Knowledgebase Folders
  • 50 Knowledgebase Categories
  • 200 Knowledgebase Articles
  • Email Piping
  • Theme & Customization (Pro)
  • Workflow (Custom)
  • Email Templates (Custom)
  • Tags
  • Groups & teams
  • Agent Privileges
  • Reports
  • Tasks
  • Custom Fields
  • Saved Filters
  • Saved Replies
  • Email Settings
  • Export Data
  • Apps

Enterprise – $18/agent/month

  • All Pro Features
  • Full Portal Customization
  • Feature Request
  • Unlimited Mailboxes
  • Unlimited Knowledgebase Folders
  • Unlimited Knowledgebase Categories
  • Unlimited Knowledgebase Articles

Helpjuice offers a 14-day free trial and four enterprise pricing packages:

Basic Plan – $55/month

  • 2,000 searches
  • 2 collaborators/users
  • Basic Customization (you can use themes, but cannot edit HTML/CSS)

Business Plan – $199/month

  • 9,000 searches
  • 30 collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • 24/7 support

Scale Plan – $249/month

  • 20,000 searches
  • 60 collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • 24/7 support
  • Internal knowledge base
  • Internationalization
  • 99 % uptime SLA

Enterprise Plan – By quote

  • Unlimited searches
  • Unlimited collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • Single sign on
  • 24/7 support
  • Internal knowledge base
  • Internationalization
  • 99% uptime SLA
Pricing Page

Pricing Page

Learn more about UVdesk Helpdesk pricing Learn more about Helpjuice pricing
Customer Support

Customer Support

Phone Live Support
Ticket
Phone
Training
Contact Address

Contact Address

A 67 Sector 63
Noida Uttra Pradesh, 201301
India
211 East 7th Street, Suite 620
Austin, TX 78701
USA
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
Phone Number

Phone Number

(+1)-914353168 +1-888-983-0869
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Every time you pick a solution that you are sure will be an actual asset for your business you shouldn’t only focus on what reviewers have to say about it. Very often individual experience with the service will vary, depending on specific preferences and requirements. That’s why in our reviews we also offer our User Satisfaction Rating for each software to give you a reliable impression of how real users of UVdesk Helpdesk and Helpjuice evaluate their experience with the service. Our algorithm is built around complex analysis of product mentions on other websites, social media as well as blogs, so you will get a comprehensive and credible overview of what other people think about each product. In this case UVdesk Helpdesk got a total satisfaction rating at 100% while for Helpjuice 100% of users express they had an enjoyable experience with it.