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Compare Uservoice vs uContact

What is better Uservoice or uContact? Various businesses require different types of Customer Support Software. To understand well which solution meets your needs, consider comparing various solutions feature by feature including their terms and costs. Furthermore, you will get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system.

The results are: Uservoice (8.1) vs. uContact (8.0) for general quality and efficiency; Uservoice (N/A%) vs. uContact (100%) for user satisfaction rating. Analyze their high and weaker points and decide which software is a more sensible choice for your company. One simple but effective way is to list the strengths and weaknesses of both solutions side by side and see which solution comes on top.

Our experts made sure to review all popular Product Lifecycle Management Software - PLM products that you can find out there, but among all the ones we reviewed these three caught our special attention: Siemens Teamcenter PLM, monday.com, SAP PLM.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Feedback Analytics
  • In-depth & Actionable Customer Feedback
  • Embedded directly in your web or mobile app
  • Custom Design
  • Single Sign On
  • Feedback Forums
  • Instant Answers
  • Embeddable widgets
  • Customer Satisfaction Analytics
  • iOS & Android SDKs
  • User Analytics
  • Domain Aliasing
  • SSL Encryption
  • Several types of moderation

Pricing Info

There are various packages available. You need to get in touch with the vendor for the most up-to-date and suitable plan for you.

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

PiCollage, Bing Ads, Full Contact

Integrations

  • Marketo
  • Yammer
  • SalesForce
  • Zapier
  • Sugar CRM
  • Sent.ly
  • Crittercism
  • Wordpress
  • Microsoft Dynamics CRM
  • Zopim
  • Flowdock
  • Snap Engage
  • Campfire
  • Hively

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users’ voices.

Company Email

Contact No.

Company's Address

121 2nd St, Fl 4, San Francisco, CA 94105

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $35

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • ACD Virtual Hold
  • Recording
  • PBX Audio, Video, Desktop Softphone
  • IVR
  • Voice Broadcast TTS – ASR
  • Dialers Preview, Progressive, Power, Predictive
  • SMS
  • Web Chat
  • Click2Call & Call Back
  • Email
  • Social Networks
  • Other text channels
  • Real Time Monitoring
  • Quality management
  • Workforce Optimization
  • Reporting Analytics
  • Workflow Designer
  • Forms Designer

Pricing Info

uContact offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Classic – $35/user/month

  • ACD
  • Inbound, Outbound, Blended
  • Dialers: Preview,Progressive,Power & Predictive
  • IVR
  • Sophisticated PBX
  • Coaching, Whispering & Barge in
  • Real time monitoring
  • CRM Lite

Omni – $45/user/month

  • All Classic features
  • Unified Inbox
  • SMS
  • Web Chat: with audio and video call
  • Web Clic to Call
  • Web Call Back
  • Email
  • Multichannel recording
  • Live Assistance

Play – $45/user/month

  • All Classic features
  • Gamification
  • Customizable games
  • Objectives by agent, group, and area
  • Customizable measures and objectives
  • Badges
  • Daily game
  • Rankings
  • Dynamic queries

Full – $55/user/month

  • All features in Classic, Omni, and Play

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Chamba Te Presta, Telemedic, Grupo Eminent

Integrations

uContact offers an API Rest to integrate with any third party solution.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.

Company Email

socialnetworks@integraccs.com

Contact No.

Company's Address

Juan Pablo Laguna 3493
11300 Montevideo
Uruguay

Upchain PLM

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $20

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • BOM management
  • Full revision control
  • ECR creation and management
  • Project dashboards with KPIs
  • Built-in project management templates
  • Email notifications
  • Task dependencies
  • 2D/3D CAD viewer with markup
  • Automated parts numbering
  • API integrations
  • CAD software plugins
  • Customized change management processes
  • Compliance with ISO standards

Pricing Info

Upchain PLM offers three paid license types, and you can mix and match license types as you need. You can get a quote from the vendor based on the following base pricing:

Participant – $20/user/month

  • Custom BOM view of CAD / non-CAD attributes
  • View CAD files in a fully functional 3D viewer
  • Export BOM (no CAD) and supporting data to Excel
  • View all file types
  • View project dashboards, team resource calendar, assigned and created tasks, and stage gates
  • Self-help portal and knowledge base
  • Guaranteed 99.9% uptime
  • No additional infrastructure costs

Team – $50/user/month

  • All Participant features
  • Export BOM and CAD and supporting data to Excel
  • Export supporting documents
  • View GD&T, DIE, weldments, and design documents
  • Markup of 3D Model, GD&T, and comparison overlays
  • MS Office Suite plugins
  • Document revision/version control and history
  • Import and link BOM and CAD to documents
  • Online issue logging and tracking
  • Toll-free hotline phone support
  • Setup, configuration, and onboarding support
  • Access to Upchain’s Customer Success team
  • 100GB cloud storage

Professional – $150/user/month

  • All Team features
  • Import, manage and edit CAD files
    Import, manage and edit supporting CAD design documents
  • Import and edit BOM from XML/XLS
  • Workflow setup, editing and initiation for issues, RFQs, ECRs and ECNs
  • Item Numbering
  • Integration into EPLAN, AutoCAD Electrical, and Promis.e electrical and mechanical CAD formats
  • Robust plugins into NX, Catia, Creo, Inventor, Solid Edge, and SolidWorks
  • Create new projects, templates, workflows and custom part numbering schemes
  • 2 TB Cloud Storage

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Gree Machine, Polarpro, 3DWays

Integrations

Upchain PLM integrates with the following software:

  • G-Suite
  • Microsoft Office (Word, Excel, Powerpoint, Outlook)
  • AutoCAD
  • PTC Creo
  • eDrawings
  • SolidWorks
  • Catia
  • NX
  • Inventor

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A PLM software that makes product data and CAD files easily accessible for real-time collaboration. UpChan PLM has its own 2D/3D CAD viewer and markup tools, which simplify the reviewing and editing process of CAD models without obtaining CAD software. It also has robust project and document management features.

Company Email

sales@upchain.com

Contact No.

Company's Address

Upchain Inc.
325 Front Street West
Second floor
M5V 2Y1
Toronto, Canada

Every time you pick a app that you believe will work best for your business you shouldn’t only pay attention to what professionals have to say about it. Quite frequently personal experience with the product may change, depending on specific goals and work processes. That’s why in our reviews we also offer our User Satisfaction Rating for each software to give you a quick overview of how actual users of Uservoice and uContact evaluate their contact with the software. Our algorithm is based on complex analysis of product appearances on other sites, social media and blogs, so you will receive a comprehensive and credible overview of what other users think about each service. In this example Uservoice got a total satisfaction rating at N/A% while for uContact 100% of users claim they had a positive experience with it.

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