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Compare Uservoice vs KnowledgeOwl

What is better Uservoice or KnowledgeOwl? When choosing the ideal Customer Support Software for your firm our recommendation is that you assess the characteristics, pricing, as well as other crucial info about the product and vendor. Here, you can examine the parallels and differences between Uservoice (overall score at 8.1 and user satisfaction at N/A%) and KnowledgeOwl (overall score at 8.0 and user satisfaction at 97%).

You may also check out their specific modules, such as features, plans, rates, conditions, etc. Similarly, read the terms thoroughly for information on hidden fees, such as, setup fees, independent customer service, upgrade fees, disk space fees, and others.

Our experts made sure to review all popular Product Lifecycle Management Software - PLM solutions offered out there, but among all the ones we reviewed these three deserved our special attention: SAP PLM, monday.com, Siemens Teamcenter PLM.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Feedback Analytics
  • In-depth & Actionable Customer Feedback
  • Embedded directly in your web or mobile app
  • Custom Design
  • Single Sign On
  • Feedback Forums
  • Instant Answers
  • Embeddable widgets
  • Customer Satisfaction Analytics
  • iOS & Android SDKs
  • User Analytics
  • Domain Aliasing
  • SSL Encryption
  • Several types of moderation

Pricing Info

There are various packages available. You need to get in touch with the vendor for the most up-to-date and suitable plan for you.

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

PiCollage, Bing Ads, Full Contact

Integrations

  • Marketo
  • Yammer
  • SalesForce
  • Zapier
  • Sugar CRM
  • Sent.ly
  • Crittercism
  • Wordpress
  • Microsoft Dynamics CRM
  • Zopim
  • Flowdock
  • Snap Engage
  • Campfire
  • Hively

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users’ voices.

Company Email

Contact No.

Company's Address

121 2nd St, Fl 4, San Francisco, CA 94105

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • FAQ database
  • Customer self-service
  • Internal knowledge base
  • Centralized and search-enabled repository
  • Table of content
  • File upload
  • Customizable homepages
  • Content/Contextual help
  • WYSIWYG and source editors
  • Drag-and-drop reordering
  • Media embedding
  • Customizable permalinks
  • Prebuilt templates
  • Multiple authors
  • Shared authoring
  • User roles and permissions
  • Article versioning
  • Reusable snippets library
  • Behavioral analytics
  • Global traffic analytics
  • Reporting
  • Video help callouts
  • Integrations

Pricing Info

KnowledgeOwl’s SMB and enterprise pricing is based on two things – the number of knowledge bases, and number of users involved. Here are the details:

Base Plan – $49/month

  • 1 Knowledge Base
  • 1 User
  • Unlimited Readers
  • All Features

Additional Knowledge Base – $30/month
Additional User – $20 user/month

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Floship, iMentor, Freedom Australia

Integrations

KnowledgeOwl integrates with the following business systems and applications:

  • Single Sign On
  • Salesforce
  • Active Directory
  • Okta
  • Google Apps
  • Zendesk
  • Help Scout
  • Freshdesk
  • Kayako
  • Google Analytics
  • MixPanel
  • Hotjar
  • SnapEngage

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.

Company Email

support@knowledgeowl.com

Contact No.

Company's Address

2552 W 133rd Circle
Broomfield, CO 80020
USA

Upchain PLM

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $20

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • BOM management
  • Full revision control
  • ECR creation and management
  • Project dashboards with KPIs
  • Built-in project management templates
  • Email notifications
  • Task dependencies
  • 2D/3D CAD viewer with markup
  • Automated parts numbering
  • API integrations
  • CAD software plugins
  • Customized change management processes
  • Compliance with ISO standards

Pricing Info

Upchain PLM offers three paid license types, and you can mix and match license types as you need. You can get a quote from the vendor based on the following base pricing:

Participant – $20/user/month

  • Custom BOM view of CAD / non-CAD attributes
  • View CAD files in a fully functional 3D viewer
  • Export BOM (no CAD) and supporting data to Excel
  • View all file types
  • View project dashboards, team resource calendar, assigned and created tasks, and stage gates
  • Self-help portal and knowledge base
  • Guaranteed 99.9% uptime
  • No additional infrastructure costs

Team – $50/user/month

  • All Participant features
  • Export BOM and CAD and supporting data to Excel
  • Export supporting documents
  • View GD&T, DIE, weldments, and design documents
  • Markup of 3D Model, GD&T, and comparison overlays
  • MS Office Suite plugins
  • Document revision/version control and history
  • Import and link BOM and CAD to documents
  • Online issue logging and tracking
  • Toll-free hotline phone support
  • Setup, configuration, and onboarding support
  • Access to Upchain’s Customer Success team
  • 100GB cloud storage

Professional – $150/user/month

  • All Team features
  • Import, manage and edit CAD files
    Import, manage and edit supporting CAD design documents
  • Import and edit BOM from XML/XLS
  • Workflow setup, editing and initiation for issues, RFQs, ECRs and ECNs
  • Item Numbering
  • Integration into EPLAN, AutoCAD Electrical, and Promis.e electrical and mechanical CAD formats
  • Robust plugins into NX, Catia, Creo, Inventor, Solid Edge, and SolidWorks
  • Create new projects, templates, workflows and custom part numbering schemes
  • 2 TB Cloud Storage

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Gree Machine, Polarpro, 3DWays

Integrations

Upchain PLM integrates with the following software:

  • G-Suite
  • Microsoft Office (Word, Excel, Powerpoint, Outlook)
  • AutoCAD
  • PTC Creo
  • eDrawings
  • SolidWorks
  • Catia
  • NX
  • Inventor

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A PLM software that makes product data and CAD files easily accessible for real-time collaboration. UpChan PLM has its own 2D/3D CAD viewer and markup tools, which simplify the reviewing and editing process of CAD models without obtaining CAD software. It also has robust project and document management features.

Company Email

sales@upchain.com

Contact No.

Company's Address

Upchain Inc.
325 Front Street West
Second floor
M5V 2Y1
Toronto, Canada

You should keep in mind that even though both Uservoice and KnowledgeOwl may offer a top quality array of features each app might be aimed at a different company size. If you are comparing features you should give some attention to a company type they are aimed at. Specific features may scale up effectively for big enterprises but if you run a small or mid-sized company it’s frequently better to avoid paying for customized features that you may never have a chance to use.

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