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Compare UserTest vs Act!

What is better UserTest or Act!? You can use our scoring system to help you get a general idea which CRM Software product is will work better for your business. For overall product quality, UserTest earned 8.0 points, while Act! gained 8.7 points. At the same time, for user satisfaction, UserTest scored 91%, while Act! scored 100%.

Information regarding their unique elements, tools, supported platforms, customer support, and more are provided below to provide you with a more precise analysis. Keep in mind to purchase only the tools your business requires so as not to waste resources for functions that are unnecessary.

In case you you need to quickly locate the best Feedback & Reviews Management Software according to our review team we advise you try out one of these products: Yotpo, Qualtrics CX, SoGoSurvey.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 91%

Pricing

Starting from $13

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Feedback within 24 hours
  • Unlimited Tasks
  • Vault of Testers
  • Recruit Testers
  • High Quality Video
  • Sharing and Downloading

Pricing Info

UserTest offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Your Own Testers – $13/tester

  • Set your own incentive
  • Desktop testing only
  • Share and download
  • Dedicated success manager
  • Live Chat support via Intercom

UserTest Qualified Testers – $23/tester

  • Incentivised testers
  • Desktop and mobile testing
  • Share and download
  • Worldwide user base
  • Advanced pre-screening
  • Dedicated success manager
  • Live chat support via Intercom

Enterprise Solution – Custom Enterprise Pricing

  • All features from Qualified Testers
  • Recruitment, analysis, and recommendations
  • UX and analytics reporting

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Cisco Spark, Red Bull, Waterstone's

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

UserTest.io provides high-quality videos of your users using your website to identify pitfalls and focus on improving user experiences by altering user perception, behavior, and motivation on-site through AB tests and psychological methods that make a genuine uplift in conversion rates and revenue.

Company Email

info@usertest.io

Contact No.

Company's Address

User Conversion
3b Tariff Street,
Manchester, M1 2FF

Act!

vs

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • eMarketing
  • Call lists
  • Reports
  • Customizations
  • Sales process automation
  • Opportunity management
  • Contact management
  • Activity tracking & alerts
  • Sales & opportunity tracking
  • Integration & automation
  • Team sharing
  • Native iOS & Android apps
  • Business insights
  • Flexible deployment, access & pricing
  • Advanced security
  • Custom tables manager
  • Industry template library
  • API
  • Customer support

Pricing Info

Act! is available on a variety of pricing packages from entry-level to a full-featured cloud-based CRM to provide solutions catered to your business needs. It also offers a 14-day free trial with no download or credit card information required so you can test out the software and its features. Once the trial is over, you can continue using Act! by purchasing any of these plans:

Act! Growth Suite – From $79/user/month

Full-feature CRM

  • Customer management
  • Easy import tool
  • Groups & companies
  • Calendar & activity tracking
  • Sales process automation
  • Opportunity tracking
  • Sales pipeline management
  • Act! Insight
  • Reports
  • Act! Companion mobile App
  • Integration with Outlook®, Google™, & more
  • Act! Contact Link
  • Ask Act!™ with Amazon Alexa
  • Act! Connect
  • Unlimited customizations
  • Act! API
  • Instant online access
  • Backups & recovery
  • Secure Cloud hosting with 4GB storage

 Powerful Marketing Automation

  • Vast template library
  • Interactive template editor
  • Mobile & desktop preview
  • Social sharing
  • Landing pages & lead capture
  • Surveys
  • Drip marketing
  • Visual workflow designer
  • Real-time campaign metrics
  • Marketing calendar
  • Deliverability & compliance tools
  • CRM workflow
  • Nurture marketing
  • HTML email editor
  • Advanced lead capture & surveys
  • Lead management & scoring
  • Event marketing
  • Website activity tracking
  • Asset tracking
  • A/B testing
  • Progressive profiling

 Expert Support

  • 12×5 phone support
  • Online support tickets
  • Web chat
  • Support mobile app
  • Self-service Getting Started resources
  • Knowledgebase
  • Act! Community
  • Video training
  • Getting Started concierge call
  • Getting Started concierge call for Marketing Automation
  • Onboarding webinar for Marketing Automation

Act! 365 – From $10/user/month

  • Customer management
  • Calendar & activity management
  • Email marketing
  • Intelligent Call Lists
  • Campaign metrics
  • Pipeline management
  • Embedded Outlook® inbox experience
  • Act! 365 mobile app
  • Connections to popular apps
  • Getting started tools
  • Email open & click tracking
  • Sales engagement metrics
  • Web forms
  • QuickBooks® & Xero™ integration

 

There are additional features you can add as you prefer. These include:

  • Enhanced technical support – Starting at $5USD/user/mo (billed annually)
  • Custom Tables – $10 USD/user/mo (billed annually)
  • Deliverability & marketing consulting – $150 USD/hour
  • Additional 2,500 email sends – $15 USD/mo
  • Additional domain – $15 USD/domain/mo
  • Support options available

 

Additionally, subscribing to any Act! Growth Suite and Act! CRM plan grants you an Act! Insiders status as a member where you gain exclusive access to the following features:

  • Automatic product updates & upgrades
  • Valuable features & connections
  • Getting Started concierge call
  • Expert technical support
  • Exclusive training resources
  • Act! Insider enewsletter
  • Dedicated account manager
  • Marketing Automation*
  • Getting Started concierge call for Marketing Automation*
  • Onboarding webinar for Marketing Automation*

*Available with Act! Growth Suite only

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Swarovski, Progressive, Hoopla, Aspca, Movie Pass, Xerox

Integrations

  • Campaign Monitor
  • Constant Contact
  • Facebook
  • Google Apps for Work
  • MS Outlook
  • SalesNexus
  • Evolve IP Phone System
  • SpitFire
  • LinkedIn
  • HomeTrak
  • Dropbox
  • MS Office 365
  • Social Campaigns
  • iCloud
  • CloudCallClick
  • 8×8 Virtual Contact Center

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Act! understands the needs of small and mid-sized businesses and it works towards making the customer experience a remarkable one.

Company Email

Contact No.

Company's Address

​Denver Headquarters
621 17th Street, Suite 500
Denver, CO 80293

Salesforce CRM

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Account and Contact Management
  • Opportunity Management and Score
  • Lead Management
  • Sales Data
  • File Sync
  • File Sharing
  • Sales Forecasting
  • Salesforce Mobile App
  • Contact Manager
  • Real-Time Visibility
  • Drag-and-Drop Interface
  • Dashboards
  • Visual Workflow
  • Multi-Currency Support
  • In-Line Editing
  • Lead Assignment and Routing
  • Rules-Based Lead Scoring
  • Einstein Lead Scoring
  • Web-to-Lead Capture
  • Campaign Management
  • Duplicate Blocking
  • Mass Email
  • Salesforce Engage
  • Email Templates
  • Campaign Influence
  • Einstein Activity Capture
  • Calendar
  • Sales Console App
  • Enterprise Territory Management
  • Opportunity Splits
  • Salesforce CPQ and Billing
  • Contracts, Orders, Quotes, Products, and Price Books
  • Chatter, Files, Topics, and Recommendations
  • Case Management
  • Lightning Bolt Solutions
  • Partner Communities
  • Lead Registration
  • Roles and Permissions
  • Process Builder
  • Lightning Platform
  • Web Services API
  • Google Apps Integration
  • File Storage Per User
  • Sandbox

Pricing Info

Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.

Lightning Essentials – $25/user/month

  • Account & Contact Management
  • Opportunity Management
  • Lead Management
  • Web-to-Lead Capture
  • Email Templates
  • Task Management
  • Activity Feed
  • Salesforce Mobile App (with Offline Functionality)
  • Chatter
  • Files
  • Configurable Reports and Dashboards
  • Case Auto-Assignment
  • Case Management
  • AppExchange
  • Lightning App Builder
  • Einstein Activity Capture
  • Data and File Storage per User
  • Inbox Mobile and Desktop Apps
  • Unlimited Online Training
  • Online Case Submission
  • Standard Success Plan

Lightning Professional – $75/user/month

  • All Features of Lightning Essentials, plus…
  • Lightning for Gmail/Outlook
  • Topics and Recommendations
  • Developer Sandbox
  • Lead Assignment and Routing
  • Mass Email
  • 2 Roles and Permission, Profiles and Page Layouts
  • 1 Sales Console App
  • 3 Record Types per Object
  • 5 Process Builder per Org
  • Rules-Based Lead Scoring
  • Person Accounts
  • Order
  • Lightning Sync
  • Products and Price Books
  • Quotes
  • Contracts
  • Google Apps Integration
  • Duplicate Blocking
  • Campaign Management
  • Forecasting Mobile App
  • Lead Registration
  • 3 Campaign Influence
  • Collaborative Forecasting
  • Knowledge (read-only)

Lightning Enterprise – $150/user/month

  • All Features of Lightning Professional, plus…
  • 5 Campaign Influence
  • Sales Teams
  • Calendar
  • Opportunity Score
  • Forecasting: Custom Opportunity Fields
  • Opportunity Splits
  • Enterprise Territory Management
  • Advanced Reporting Features
  • Lightning Platform
  • Unlimited Process Builder per Org
  • Workflow and Approval Automation
  • Unlimited Roles and Permissions, Record Types per Object, Configurable Profiles and Page Layouts
  • 1 Partial Sandbox
  • Web Services API

Lightning Unlimited – $300/user/month

  • All Salesforce CRM Features and Capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo

Integrations

Salesforce CRM integrates with the following business systems and applications:

  • Force.com
  • Heroku
  • ExactTarget Fuel
  • Third-party apps at Salesforce AppExchange
  • Service Cloud
  • Marketing Cloud
  • Pardot,
  • Desk.com
  • Analytics Cloud
  • Data Cloud
  • JIRA
  • Freshdesk
  • FinancialForce
  • LeadExec
  • Samanage
  • Zuora
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads.

Company Email

info@salesforce.com

Contact No.

Company's Address

Salesforce.com, Inc.
The Landmark at One Market
Suite 300
San Francisco, CA 94105
USA

Both UserTest and Act! were evaluated by a team of reliable SaaS experts who prepared a thorough examination of all core elements of every solution. Their ultimate rating was prepared by means of unique SmartScore algorithm which provides a separate partial score to each element such as: main functionalities, customer support, mobile device support, security, client satisfaction and reviews in other media. Here at FinancesOnline we know useful features are not the only thing important to a business so we make an effort to pay attention to all sides of a solution prior to calculating its final rating.

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