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Compare Usersnap vs Zendesk Sell

What is better Usersnap or Zendesk Sell? Choosing the most appropriate CRM Software for your company is difficult with a lot of functions, options, and offers to take note of. But, depending on our website will help you to cut down the necessary steps by reading all key services in one location.

For instance, you can contrast Usersnap and Zendesk Sell for their functions and overall scores, namely, 7.2 and 9.2, respectively. Similarly, you can compare which one has better general user satisfaction rating: 100% (Usersnap) and 98% (Zendesk Sell) to find out which software is the better option for your business. Don’t simply choose the software with the cheapest price, but the software that gives the best value.

Right now, the most popular services in our Customer Support Software category are: Freshdesk, Salesforce Service Cloud, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Feedback Widget

  • Runs on every known web browsers
  • User-friendly
  • Connects users with clients and colleagues
  • Does not impede website speed
  • Can be customized to match with corporate image
  • In-Browser Screenshot
  • Supports Single Page Applications

Bug Tracking Dashboard

  • The Viewer
  • The Search
  • Team collaboration
  • Mockups & screenshots
  • Easy configuration
  • 3rd party integrations

Console Recorder

  • XMLHttpRequest logs
  • JavaScript errors

Browser Extensions

  • Create browser screenshots and provide feedback
  • Track & report front-end bugs in your browser
  • Install a feedback widget in all environments

Pricing Info

Usersnap offers four product plans that can address different needs and budget. A 15-day free trial period is also available.

Personal – $19/month (yearly billing) / $22/month (monthly billing)

Ideal for 5 members and 1 project. Includes:

  • Dashboard/Team collaboration
  • Customization of the widget
  • Secure hosting

Startup – $69/month (yearly billing) / $79/month (monthly billing)

Perfect for 15 users and 3 projects. Comes with all Personal features plus:

  • Connect with 20+ project management tools
  • Connect 20+ bug tracking tools
  • Usersnap support

Company – $129/month (yearly billing) / $149/month (monthly billing)

Suits businesses with 25 users and 10 projects. Carries all Startup features and:

  • Connect with your customer care tools
  • Client-side error recording

Enterprise – Contact Usersnap for more information

Brings all features including custom integration.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Netflix, Compass, Microsoft

Integrations

Usersnap supports integrations with the following business systems and applications:

  • Basecamp
  • JIRA
  • Asana
  • Pivotal Tracker
  • Trello
  • WordPress
  • Drupal
  • Joomla
  • Magento
  • TYPO3
  • Redbooth
  • Redmine
  • HipChat
  • Slack
  • GitHub
  • Zendesk
  • GitLab
  • Axosoft
  • Trac
  • activeCollab
  • BitBucket
  • Desk
  • Evernote
  • FogBugz
  • HTTP-Push
  • Intercom
  • Kanbanize
  • Team Foundation Server
  • Teamwork
  • Gemini
  • Hall

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Usersnap is a visual bug tracker for everyone working on a web project. Usersnap makes collaboration with colleagues & clients easy and professional.

Company Email

help@usersnap.com

Contact No.

Company's Address

Dr. Schoberstraße 23 Perg, 4320 Austria

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Manage the sales process
  • Gain pipeline visibility
  • Seamless mobile sales experience
  • Create flexible and reliable connections
  • Manage customer relationships
  • Communication tools
  • Sync data and tools to simplify selling
  • Lead discovery
  • Lead enrichment
  • Multiple Integrations
  • Discover new prospecting opportunity
  • Enhance productivity
  • Increase conversion

Pricing Info

Zendesk Sell offers a detailed enterprise pricing structure with the following plans:

Team – $25/seat/month (Billed monthly) or $19/seat/month (billed annually)

  • Up to 3 users
  • Email Integration (includes Gmail)
  • Customized sales pipeline
  • Basic sales reporting
  • Admin-only fields
  • Full-featured mobile CRM
  • Click to dial and call recording

Professional – $59/seat/month (Billed monthly) or $49/seat/month (billed annually)

  • Everything in Team
  • Core API
  • Sales goals and forecasting
  • Personalized bulk emailing
  • Zapier integration
  • Advanced call analytics
  • MailChimp integration
  • Unlimited custom fields
  • Unlimited email templates

Enterprise – $125/seat/month (Billed monthly) or $99/seat/month (billed annually)

  • Everything in Professional
  • Customized notifications
  • Product catalog
  • Activity Reports
  • Up to 2 sales pipelines
  • Advanced permissions
  • Power Dialer & Call Scripts
  • Task automation
  • Hubspot integration
  • Lead and deal scoring

Elite – $249/seat/month (Billed monthly) or $199/seat/month (billed annually)

  • Everything in Enterprise
  • Premium CS Support
  • Single sign-on
  • Rep performance dashboard
  • Sales Insights reports
  • Firehose API
  • Search API
  • Unlimited sales pipelines
  • Sync API

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Expensify, Sartorius, Simpleray

Integrations

Zendesk Sell integrates with the following applications:

  • Inbound
  • Amity
  • Attach
  • Bedrock Data
  • BuzzBoard
  • ClearGraph
  • Domo, Dotmailer
  • Dropbox
  • Facebook
  • Flatly
  • Front
  • Google Drive
  • Full Contact
  • Harvest
  • Google Productivity Apps
  • Kustomer
  • HubSpot
  • MailChimp
  • Launchcloud
  • Outlook
  • Marketo
  • PandaDoc
  • NiftyQuoter
  • PieSync
  • Paycove
  • Reply
  • QuickBooks
  • Slemma
  • Slack
  • Trello
  • Tidio
  • Wishpod
  • Userlike
  • Wufoo
  • Woodpecker
  • Zapier
  • Xero
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An intuitive, web-based sales CRM platform built specifically for B2B and B2C sales professionals.

Company Email

press@getbase.com

Contact No.

Company's Address

Zendesk Sell,
Mountain View, CA
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

When you compare various CRM Software solutions you shouldn’t just analyze their list of features and offered pricing packages. Keep in mind the app must be adjusted to your requirements and business so the more flexible their offer the better. Learn what OSes are supported by Usersnap and Zendesk Sell and ensure you will obtain mobile support for whichever devices you work on in your company. You should also find out which languages and countries are supported, because this could be a critical factor for many firms.

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