MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare UserGuiding vs Movylo

What is better UserGuiding or Movylo? Various companies require different types of Customer Experience Management Software. To learn which one fits your needs, think of assessing various alternatives feature by feature an taking into consideration their terms and pricing. Likewise, you may get a quick idea of their general efficiency and customer feedback by checking our smart scoring system.

The results are: UserGuiding (8.0) vs. Movylo (8.0) for total quality and efficiency; UserGuiding (N/A%) vs. Movylo (100%) for user satisfaction rating. Analyze their high and weaker points and see which software is a better choice for your company. An effective, simple way is to write the pros and cons of both applications side by side and check which solution has more benefits.

People who are pressed for time or could use a Customer Experience Management Software suggestion from our team might want to examine these top choices for the current year: Qualtrics CX, Yotpo, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Onboarding Process Design
  • Interactive Guides
  • Multiple Guides/Hotspots
  • Audience Segmentation
  • Audience Targeting
  • Guide Scheduling
  • Analysis & Reporting

Pricing Info

UserGuiding has three enterprise pricing plans that can help you achieve your onboarding goals while sticking to the budget.

Start-Up Plan – $99.00/month or $82.50/month/annual billing

  • 2,000 Active Users
  • 1 Team Member
  • Unlimited Guides & Hotspots
  • Analytics & Reporting
  • Customization Options
  • Reusable Guides
  • UserGuiding Branding

Growth Plan – $249.00/month or $207.50/month/annual billing

  • All Start-Up Plan Features
  • 5,000 Active Users
  • No UserGuiding Branding
  • Unlimited Team Members
  • Interactive Help Page
  • Guide Search
  • Chat Support

Enterprise Plan – request pricing information

  • All Growth Features
  • Custom Number of Active Users
  • Video Support
  • Dedicated Success Coach
  • Goal Tracking
  • Custom CSS

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

MobileAction, Akaunting, Avansas

Integrations

UserGuiding can integrate with the following solutions and platforms:

  • Google Tag Manager
  • Google Analytics
  • YouTube
  • WordPress

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A results-oriented and user-friendly onboarding guides and walkthroughs creator and manager.

Company Email

info@userguiding.com

Contact No.

Company's Address

UserGuiding
316 High St.
San Francisco, CA 94301
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer List Management
  • Customer Loyalty Programs
  • Unlimited Promotions
  • Marketing Automation
  • Customer Reviews
  • Online and Offline Payment
  • Concierge-style Monthly Support

Pricing Info

Movylo offers two enterprise pricing plans for users to choose from.

Give the pricing details a look, and select the best plan for your business:

Gold – $99/month

  • Up to 1,000 customers
  • Customer List Management
  • Customer Loyalty Programs
  • Unlimited Promotions
  • Marketing Automation
  • Customer Reviews
  • Online and Offline Payment
  • Concierge-style Monthly Support

Platinum – $199/month

  • All features
  • Up to 10,000 Customers

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Movylo is an automated marketing & loyalty solution for local businesses that brings engaged customers and trackable extra sales with a limited effort.

Company Email

info@movylo.com

Contact No.

Company's Address

14 Robinson Park
Winchester, MA 01890
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading customer experience platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

Name
Comparision

No Customer Experience Management Software will be perfect enough to cater to all the needs of a specific team. While key functionalities of UserGuiding and Movylo are obviously a priority you should also thoroughly examine the integrations offered by a given product. Quote frequently you will already be using some other B2B software in your company and it’s definitely better to choose software that integrate well with one another. If you do that you will be able to ensure a smooth transfer of data between your teams and apps, which can really reduce time devoted to migrating between one service and the other.

Page last modified