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Compare UserGuiding vs Getfeedback

What is better UserGuiding or Getfeedback? Buying the ideal Customer Experience Management Software product is all about assessing different solutions and determining the top software for your specific needs. Our unique algorythm provides you with a quick look at the general rating of UserGuiding and Getfeedback. For all round quality and performance, UserGuiding scored 8.0, while Getfeedback scored 8.5. On the other hand, for user satisfaction, UserGuiding earned N/A%, while Getfeedback earned 100%.

Below it's also possible to verify their features, terms, plans, etc. to determine what software will be more appropriate for your needs. One key feature to evaluate is if the application allows you to toggle on/off limitations on various types of users to protect any sensitive business data.

In the event you have to quickly locate the more reliable Customer Experience Management Software according to our experts we advise you examine one of these solutions: Smartlook, Qualtrics CX, Yotpo.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Onboarding Process Design
  • Interactive Guides
  • Multiple Guides/Hotspots
  • Audience Segmentation
  • Audience Targeting
  • Guide Scheduling
  • Analysis & Reporting

Pricing Info

UserGuiding has three enterprise pricing plans that can help you achieve your onboarding goals while sticking to the budget.

Start-Up Plan – $99.00/month or $82.50/month/annual billing

  • 2,000 Active Users
  • 1 Team Member
  • Unlimited Guides & Hotspots
  • Analytics & Reporting
  • Customization Options
  • Reusable Guides
  • UserGuiding Branding

Growth Plan – $249.00/month or $207.50/month/annual billing

  • All Start-Up Plan Features
  • 5,000 Active Users
  • No UserGuiding Branding
  • Unlimited Team Members
  • Interactive Help Page
  • Guide Search
  • Chat Support

Enterprise Plan – request pricing information

  • All Growth Features
  • Custom Number of Active Users
  • Video Support
  • Dedicated Success Coach
  • Goal Tracking
  • Custom CSS

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

MobileAction, Akaunting, Avansas

Integrations

UserGuiding can integrate with the following solutions and platforms:

  • Google Tag Manager
  • Google Analytics
  • YouTube
  • WordPress

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A results-oriented and user-friendly onboarding guides and walkthroughs creator and manager.

Company Email

info@userguiding.com

Contact No.

Company's Address

UserGuiding
316 High St.
San Francisco, CA 94301
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Responsiveness to multiple devices
  • Real-time data analytics and results
  • Multi-lingual surveys
  • Images and video support
  • Brand and personalization control
  • Compatibility with various distribution platforms
  • Supports all emailing systems.
  • Data export option
  • API availability

Pricing Info

GetFeedback is available in four pricing plans. Users may start with a 14-day free trial with the app’s full capabilities, Salesforce integration, and up to 20 survey responses. Once the trial is over, here are the plans users can choose from to continue using the service:

GetFeedback Professional – $50/month

  • 1 User Account
  • 1,000 Responses/month
  • Advanced Logic
  • Advanced Reporting
  • Customizable Survey Templates
  • Email Support
  • Question & Answer Piping
  • Survey Email Delivery
  • Web-based Survey Builder

GetFeedback Advanced – $150/month

  • 1+ User Accounts
  • 1,500+ Responses/month
  • All GetFeedback Professional features
  • Custom Branding & Whitelabeling
  • Team Collaboration
  • Website Survey Widget

GetFeedback Corporate – custom pricing

  • All GetFeedback Advanced Features
  • API Access
  • Custom Team Size
  • Custom Response Volume
  • Custom Notifications
  • Dedicated Customer Success
  • Filtered Dashboards
  • Onboarding Service
  • Priority Email & Phone Support
  • Real-time Analytics
  • Survey Email Templates
  • Text Analytics

GetFeedback for Salesforce – custom pricing

  • All GetFeedback Corporate Features
  • Salesforce Integration
  • Salesforce Report Surveys
  • Salesforce Lead & Contact Forms
  • Salesforce Sandbox Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

ESPN, Facebook, The North Face, Red Bull

Integrations

Getfeedback integrates with the following business systems and applications:

  • Campaign Monitor
  • Salesforce Sales Cloud
  • Salesforce App Cloud
  • Desk.com

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Getfeedback helps you create attractive and engaging online surveys and enables real-time analysis of the available data.

Company Email

sales@getfeedback.com

Contact No.

Company's Address

631 Howard St #500
San Francisco, CA 94105
USA

Qualtrics CX

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

Product Comparisons

Name
Comparision

Every time you select a software that you believe will be an actual asset for your business you shouldn’t just limit yourself to what experts have to say about it. In many cases personal experience with the product may change, depending on your own preferences and work processes. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every product to give you a quick impression of how actual users of UserGuiding and Getfeedback rate their contact with the software. Our algorithm is built around advanced analysis of product mentions on other sites, social networks as well as blogs, so you will receive a full and credible picture of what other people think about each solution. In this case UserGuiding got a total satisfaction rating at N/A% while for Getfeedback 100% of users express they had an enjoyable experience with it.

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