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Compare User.com vs Sharey

What is better UserEngage or Sharey? Comparing UserEngage and Sharey, you can actually see which Marketing Software product is the more suitable choice. This means that your enterprise can get the most productive and efficient software. You can examine the details, for example available tools, costs, plans offered by each vendor, offer stipulations, and many more

We also let you evaluate their general scores to know which one looks to be better. UserEngage has 8.4 points for overall quality and 100% rating for user satisfaction; while Sharey has 8.0 points for overall quality and 95% for user satisfaction. Likewise, you can also check which vendor is more dependable by sending an email request to both and check which company replies faster.

At this time, the top services in our Live Chat Software category are: Freshchat, Zendesk, Salesforce Live Agent.

NOAWARDS
YET

SmartScore™

8.4

User Satisfaction

100%

Pricing:

Starting from $29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Proactive Chat
  • Groups and Segments
  • Default Replies
  • Visitor Profiles
  • Custom Attributes
  • Real-Time Tracking
  • Tags
  • Customization
  • API
  • White Labels
  • Assign Alerts
  • Default Replies
  • Email Marketing
  • Custom Templates
  • Cold Emails
  • Real-Time Interaction
  • Targeted Auto-Messages
  • Triggers
  • Auto-Management
  • Dynamic Forms
  • Drag-and-Drop Capacity
  • Statistics & Analytics
  • “What If” Scenarios
  • Traffic analytics
  • Sales reporting
  • API
  • Action Management
  • Activity Monitoring
  • Activity Tracking
  • Auto-Responders
  • Automatic Notifications
  • Automatic Reminders
  • Campaign Segmentation
  • Chat
  • Client Database
  • Communication Management
  • Contact Database
  • Custom Fields
  • Custom Forms
  • Customer Segmentation
  • Drag & Drop Interface
  • Drip Email Marketing
  • Email Distribution
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Management
  • Instant Messaging
  • Market Segmentation
  • Monitoring
  • Real Time Data
  • Role-Based Permissions
  • SMS Marketing
  • Social Network Marketing
  • Summary Reports
  • Tags & Keywords
  • Tracking Features
  • Visitor Tracking
  • eCommerce Integration
  • CRM
  • Dynamic Page content
  • Knowledge base creation

Pricing Info

The price of the system is proportional to the number of unique users in the database. It is structured as follows:

  • Less than 500 users, Basic Plan: $29, Premium Plan: $35
  • 500-750 users: Basic Plan: $39, Premium Plan: $47
  • 750-3000 users: Basic Plan: $59, Premium Plan: $71
  • 3000-4000 users: Basic Plan: $69, Premium Plan: $83
  • 4000-5000 users: Basic Plan: $89, Premium Plan: $107
  • 5000-8000 users: Basic Plan: $105, Premium Plan: $126
  • 8000-10250 users: Basic Plan: $119, Premium Plan: $143
  • 10250-15000 users: Basic Plan: $139, Premium Plan: $167

Integrations

User.com integrates with the following systems and applications:

  • Slack
  • Shopify
  • Magento
  • WordPress
  • Twilio
  • Zapier
  • PrestaShop
  • Squarespace
  • Salesforce
  • Drupal
  • Segment.io
  • BigCommerce

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Live Chat and Marketing Automation platform businesses use to attract and engage customers in real time, and to provide an outstanding customer experience.

Company Email

Contact No.

Company's Address

Ul. Jasna 10 lok. 200
Warszawa, 00-013
Poland

NOAWARDS
YET

SmartScore™

8.0

User Satisfaction

95%

Pricing:

Starting from $7.50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Add a call-to-action (CTA) to your reshares
  • Brand your CTA
  • Add a retargeting pixel to your reshares
  • Reporting
  • Email support

Pricing Info

Sharey offers an enterprise pricing package are billed monthly or annually.

Sharey – $10/month or $7.50/month (Annual Billing)

  • Add a call-to-action (CTA) to your reshares
  • Brand your CTA
  • Add a retargeting pixel to your reshares
  • Reporting
  • Email support
  • Early Access To New Features (Annual Subscription Only)

Integrations

No information available.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Sharey is a social media marketing tool that adds a call to action to every piece of curated content.

Company Email

Contact No.

Company's Address

Sharey
Philadelphia, PA
The United States

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

9.8

User Satisfaction

98%

Pricing:

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Integrations

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

It may not always be sufficient to just compare UserEngage and Sharey with each other. Although reliable features, cost and customer reviews are all crucial and should be taken into account when making a final decision, you should also take a look at the recognition and awards merited by every solution. Frequently a less known software may turn out to be an amazing choice that was a winner of many industry awards such as our Exceptional Customer Support Award which reveals that in spite of smaller market presence it’s a worthy contender to the products that dominate the market.

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