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Compare UserEngage vs KnowledgeOwl

What is better UserEngage or KnowledgeOwl? Various businesses want different types of Customer Support Software. To learn which solution meets your requirements, think of reviewing various options feature by feature along with their terms and costs. Similarly, you can get a quick idea of their overall performance and customer feedback by checking our smart scoring system.

The results are: UserEngage (8.4) vs. KnowledgeOwl (8.0) for all round quality and efficiency; UserEngage (100%) vs. KnowledgeOwl (97%) for user satisfaction rating. Analyze their strong and weak points and find out which software is a better choice for your company. A simple, practical tip is to write the pros and cons of both solutions next to each other and check which app is better.

Those of you who are pressed for time or would like to get a Live Chat Software recommendation from our experts might want to try out these top choices for this year: LiveAgent, Freshchat, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Proactive Chat
  • Groups and Segments
  • Default Replies
  • Visitor Profiles
  • Custom Attributes
  • Real-Time Tracking
  • Tags
  • Customization
  • API
  • White Labels
  • Assign Alerts
  • Default Replies
  • Email Marketing
  • Custom Templates
  • Cold Emails
  • Real-Time Interaction
  • Targeted Auto-Messages
  • Triggers
  • Auto-Management
  • Dynamic Forms
  • Drag-and-Drop Capacity
  • Statistics & Analytics
  • “What If” Scenarios
  • Traffic analytics
  • Sales reporting
  • API
  • Action Management
  • Activity Monitoring
  • Activity Tracking
  • Auto-Responders
  • Automatic Notifications
  • Automatic Reminders
  • Campaign Segmentation
  • Chat
  • Client Database
  • Communication Management
  • Contact Database
  • Custom Fields
  • Custom Forms
  • Customer Segmentation
  • Drag & Drop Interface
  • Drip Email Marketing
  • Email Distribution
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Management
  • Instant Messaging
  • Market Segmentation
  • Monitoring
  • Real Time Data
  • Role-Based Permissions
  • SMS Marketing
  • Social Network Marketing
  • Summary Reports
  • Tags & Keywords
  • Tracking Features
  • Visitor Tracking
  • eCommerce Integration
  • CRM
  • Dynamic Page content
  • Knowledge base creation

Pricing Info

The price of the system is proportional to the number of unique users in the database. It is structured as follows:

  • Less than 500 users, Basic Plan: $29, Premium Plan: $35
  • 500-750 users: Basic Plan: $39, Premium Plan: $47
  • 750-3000 users: Basic Plan: $59, Premium Plan: $71
  • 3000-4000 users: Basic Plan: $69, Premium Plan: $83
  • 4000-5000 users: Basic Plan: $89, Premium Plan: $107
  • 5000-8000 users: Basic Plan: $105, Premium Plan: $126
  • 8000-10250 users: Basic Plan: $119, Premium Plan: $143
  • 10250-15000 users: Basic Plan: $139, Premium Plan: $167

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

UserEngage integrates with the following systems and applications:

  • Slack
  • Shopify
  • Magento
  • WordPress
  • Twilio
  • Zapier
  • PrestaShop
  • Squarespace
  • Salesforce
  • Drupal
  • Segment.io
  • BigCommerce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Live Chat and Marketing Automation platform businesses use to attract and engage customers in real time, and to provide an outstanding customer experience.

Company Email

Contact No.

Company's Address

Ul. Jasna 10 lok. 200
Warszawa, 00-013
Poland

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • FAQ database
  • Customer self-service
  • Internal knowledge base
  • Centralized and search-enabled repository
  • Table of content
  • File upload
  • Customizable homepages
  • Content/Contextual help
  • WYSIWYG and source editors
  • Drag-and-drop reordering
  • Media embedding
  • Customizable permalinks
  • Prebuilt templates
  • Multiple authors
  • Shared authoring
  • User roles and permissions
  • Article versioning
  • Reusable snippets library
  • Behavioral analytics
  • Global traffic analytics
  • Reporting
  • Video help callouts
  • Integrations

Pricing Info

KnowledgeOwl’s SMB and enterprise pricing is based on two things – the number of knowledge bases, and number of users involved. Here are the details:

Base Plan – $49/month

  • 1 Knowledge Base
  • 1 User
  • Unlimited Readers
  • All Features

Additional Knowledge Base – $30/month
Additional User – $20 user/month

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Floship, iMentor, Freedom Australia

Integrations

KnowledgeOwl integrates with the following business systems and applications:

  • Single Sign On
  • Salesforce
  • Active Directory
  • Okta
  • Google Apps
  • Zendesk
  • Help Scout
  • Freshdesk
  • Kayako
  • Google Analytics
  • MixPanel
  • Hotjar
  • SnapEngage

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.

Company Email

support@knowledgeowl.com

Contact No.

Company's Address

2552 W 133rd Circle
Broomfield, CO 80020
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Chat triggers
  • Pre-chat & Offline forms
  • Visitor list
  • Chat ratings
  • Chatbots
  • Chat Analytics and Reports
  • Conversion tracking
  • Chat badge
  • Web and mobile chat SDK
  • Chat routing and tags
  • Multi-profile linking
  • Mobile optimized widget
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not include the cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multi-brand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1-hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading live chat apps trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

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You shouldn’t count on simply a broad range of features and scalable pricing plans from a popular Customer Support Software. Almost as important as core features is a trustworthy customer support. You want to make sure that if you have any questions about UserEngage or KnowledgeOwl, or you struggle with some problems, or maybe you’ll need to ask for a certain update or feature beneficial to your company you can trust in a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are available. What is more, it’s a significant advantage if you are able to benefit from individual training or at least an FAQ you can use.

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