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Compare Unymira Knowledge Center vs Instant Housecall

What is better Unymira Knowledge Center or Instant Housecall? Today’s firms look for the most effective Customer Support Software product to keep on being competitive. On this page we help you with choosing the right service, by allowing you to assess Unymira Knowledge Center and Instant Housecall down to the very details of their individual features.

You may also make use of our overall scoring values, which rate the software overall quality and performance. Unymira Knowledge Center got a 8.0 score, while Instant Housecall has a score of 8.0. Likewise, you can compare their general user satisfaction rating: 100% (Unymira Knowledge Center) against 100% (Instant Housecall). Bear in mind to choose the software that best matches your most crucial issues, not the application with the higher number of features.

Those of you who don't have much time or could use a Call Center Software recommendation from our team might want to take a look at these top choices for the current year: Zendesk, Freshcaller, JustCall.

NOAWARDS
YET

SmartScore™

8.0

User Satisfaction

N/A

Pricing:

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Advanced search capability
  • Knowledge is stored in one central place
  • Easy to use content creation tool
  • Multilanguage support
  • Agents can interact with knowledge articles
  • Advanced reporting & analytics
  • Troubleshooting
  • Integrated E-learning
  • Workflow and approval for articles
  • Decision tree creation tool
  • Inter-agent chat

Pricing Info

Contact Unymira for more information about their basic and enterprise pricing options. You can also sign up for a demo to see if the software is a perfect fit for your business.

Integrations

Unymira Knowledge Center integrates with the following business systems and applications:

  • ServiceNow
  • Salesforce
  • Slack
  • Zendesk
  • SAP
  • Microsoft Dynamics NAV
  • BMC
  • Sharepoint
  • Microsoft

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

1&1, Alactel-Lucent, BMW, Nestle

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A leading knowledge management solution for call centers and contact centers. It helps customer-facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service.

Company Email

info@unymira.com

Contact No.

Company's Address

USU GmbH | Unymira
c/o Aspera, 119 Braintree St #602
Boston, MA 02134
USA

Popular Unymira Knowledge Center Alternatives

NOAWARDS
YET

SmartScore™

8.0

User Satisfaction

100%

Pricing:

Starting from $39

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Unattended Remote Access
  • On-Demand Remote Access
  • Time Window
  • SMS Notifications
  • Session Chat
  • Concurrent Sessions
  • Call Transfer/Conference
  • Personal Assistant
  • Automated PC Repair
  • Custom Repair Processes & Apps
  • Session History
  • Specialist Notes
  • Direct Downloads
  • Customer Reviews
  • Software Customization

Pricing Info

Instant Housecall offers several enterprise pricing plans designed for small IT businesses. Here are the details of the available pricing plans you can choose from:

Starter – $39/month or $29/month (annual billing)

  • 1 Specialist Login ID
  • Subaccounts
  • Unlimited Installs & Software Copies
  • Unlimited Connections & Sessions
  • 50 Unattended Remote Access Endpoints
  • 1 Concurrent Session
  • Co-Branded
  • IT Pro Features
  • Small Business Features

Entrepreneur – $49/month or $39/month (annual billing)

  • 1 Specialist Login ID
  • Subaccounts
  • Unlimited Installs & Software Copies
  • Unlimited Connections & Sessions
  • 100 Unattended Remote Access Endpoints
  • 10 Concurrent Sessions
  • Full Branding & Customization
  • IT Pro Features
  • Small Business Features
  • Automated PC Repair

Everything– $89/month or $69/month (annual billing)

  • 1 Specialist Login ID
  • Subaccounts
  • Unlimited Installs & Software Copies
  • Unlimited Connections & Sessions
  • 400 Unattended Remote Access Endpoints
  • 10 Concurrent Sessions
  • Full Branding & Customization
  • IT Pro Features
  • Small Business Features
  • Features for Business Growth
  • Automated PC Repair
  • Early Access to All New Features

Integrations

Instant Housecall integrates with D7, a popular suite of computer diagnostics and repair tools.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Dragonfly Technologies, Kens PC Repair, Clarity IT

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Instant Housecall is a remote support tool that revolutionizes how your IT business solves customers' computer problems.

Company Email

support@instanthousecall.com

Contact No.

Company's Address

Instant Housecall Inc.
585 Dundas St E,
Third Floor
Toronto, ON M5A2B7,
Canada

Popular Instant Housecall Alternatives

Product Name
Score

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

9.3

User Satisfaction

99%

Pricing:

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Inbound and outbound calling
  • Unlimited concurrent calls
  • Local and toll-free numbers
  • Voicemail
  • Customized greetings
  • Monitoring and reporting
  • Inbound SMS and MMS
  • Outbound SMS and notifications
  • Routing and queueing calls
  • Call control
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi-locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise – Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not include the cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise – $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multi-brand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise – $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise – $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Zendesk Comparisons

Name
Comparision

Popular Zendesk Alternatives

Product Name
Score

In case you continue having second thoughts about which solution will be best for your business it may be a sound idea to check out each service’s social metrics. These metrics are frequently an indicator of how popular each solution is and how extensive is its online presence. For instance, in case of Facebook Unymira Knowledge Center has 50 likes on their official page while Instant Housecall profile is liked by 120 people.

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