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Compare unblu vs Feedb

What is better unblu or Feedb? Today’s firms require the most effective Customer Experience Management Software product to remain competitive. On this page we help you with choosing the best solution, by allowing you to evaluate unblu and Feedb down to the very details of their individual modules.

You may also make use of our general scoring values, which rate the software general quality and performance. unblu got a 8.0 score, while Feedb has a score of 5.4. Likewise, you may compare their general user satisfaction rating: 100% (unblu) against 100% (Feedb). Don’t forget to opt for the application that best matches your most crucial priorities, not the solution with the most robust features.

In case you you would like to quickly identify the best Customer Experience Management Software according to our review team we suggest you examine these products: Yotpo, Qualtrics CX, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Embedded Co-Browsing
  • Universal Co-Browsing
  • Document Co-Browsing
  • View & Point Mode
  • Privacy Mode
  • Content Protection
  • Customizable Chat
  • Chat & Agent Reports
  • Real-Time Chat Monitoring
  • Agent List Organization
  • Offline Forms
  • Canned Responses
  • Email Notifications
  • LiveView Chat
  • Video Chat
  • Video Snapshots
  • Pop-Out Video
  • Mobile SDK
  • Agent Queue & Forwarding
  • Team Monitoring
  • Statistics
  • Availability Monitor
  • Session Feedback
  • Audit Trail
  • Configurable Agent Interface
  • Request Filtering
  • Multi-Select Filter Queue

Pricing Info

unblu offers the following enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Performance – $50.00/user/month/annual billing

  • Unlimited Domains
  • Unlimited Agents (10 Minimum)
  • Universal Co-Browsing
  • Live Chat
  • Video Chat
  • Document Co-Browsing
  • Document Sharing
  • No Download
  • Analytics
  • Queue Management
  • SSL Encryption
  • Dynamic Websites
  • HTTPS Sites
  • Cross-Origin iFrame Support
  • SVG Support
  • Cross-Domain Navigation
  • In-Context Session Start
  • Self-Service Admin Console
  • Instant Provisioning
  • REST, JavaScript API
  • Cloud Deployment
  • Privacy Mode
  • URL Blacklisting
  • Page Level Content Protection
  • Audit Trail
  • Self-Service Support
  • Forum
  • Email, Phone Support

Enterprise – request a quote

  • All Performance Features
  • Concurrent Seat Licensing
  • Embedded Co-Browsing
  • LiveView Chat
  • Proxy Server Integration
  • Single Sign-On
  • On-Premise Deployment
  • Multi-Tenant Support
  • Field Level Content Protection
  • View & Point Mode
  • Premium Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Barclays, UBS, Bank Millennium

Integrations

unblu is proven to integrate seamlessly with a number of digital banking environments and infrastractures. The following are a few examples:

  • Avaloq AFP
  • Finova
  • Crealogix
  • Temenos
  • Mysis Fusion Banking
  • Ergon Airlock
  • Adnovum Nevis
  • ebankIT Internet Banking
  • F5 BigIP

The solution can also integrate with custom e-banking developments, call center solutions, IVR systems, and CRMs through:

  • JS API
  • REST API
  • Webhooks API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An online in-person experience delivery facilitator for the world’s leading banks and insurance companies.

Company Email

info@unblu.com

Contact No.

Company's Address

Kernserstrasse 17
6060 Sarnen
Switzerland

NOAWARDS
YET

SmartScore™

OUR SCORE 5.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Calculate Net Promoter Score
  • Gauge customer satisfaction
  • Attract positive reviews
  • Protect business against negative reviews
  • Get a better online presence
  • Improve Google Ranking
  • Build a community of loyal customers
  • Private communication channel
  • Actionable customer database
  • Branded email
  • Branded coupons
  • Feedb microsite

Pricing Info

Feedb offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

  • Monthly plan -$99/month
  • 6 months plan-$89/month billed semi-annually,  $534 one-time payment
  • Yearly plan– $79/month billed yearly, $948 one-time payment

All packages include:

  • 10 users, $5@month per additional user
  • 5, 000 monthly credits, $5 per 1, 000 additional credits
  • Multi-location, $40@month per additional location and $30@month per location (100 plus locations)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Feedb integrates with the following business systems and applications:

  • Quickbooks
  • Google
  • Yelp

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Feedb is a simple and powerful customer feedback system that is designed to help businesses to empower their marketing.

Company Email

support@getfeedb.com

Contact No.

Company's Address

San Diego, CA
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading customer experience platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

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Comparision

If you continue having second thoughts about which service will be best for your business it might be a good idea to check out each service’s social metrics. These metrics are usually an indicator of how popular a given service is and how big is its online presence.For instance, if you check unblu LinkedIn profile you’ll see that they are followed by 159 users. In case of Feedb the volume of followers on their LinkedIn page is 6.

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