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Compare unblu vs ELEAD1ONE

What is better unblu or ELEAD1ONE? When scouting for the proper Customer Experience Management Software for your company it is recommended that you compare the features, pricing, and other essential info about the product and vendor. Here, you can check the similarities and differences between unblu (overall score at 8.0 and user satisfaction at 100%) and ELEAD1ONE (overall score at 7.4 and user satisfaction at 100%).

You can also look at their specific modules, like features, plans, costs, terms and conditions, etc. Moreover, analyze the terms thoroughly for information on hidden costs, including, setup cost, separate support plan, upgrade fees, storage fees, and other similar charges.

Users who want to save some time or need a Customer Experience Management Software suggestion from our experts might want to investigate these top choices for this year: Zendesk, Yotpo, Qualtrics CX.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Embedded Co-Browsing
  • Universal Co-Browsing
  • Document Co-Browsing
  • View & Point Mode
  • Privacy Mode
  • Content Protection
  • Customizable Chat
  • Chat & Agent Reports
  • Real-Time Chat Monitoring
  • Agent List Organization
  • Offline Forms
  • Canned Responses
  • Email Notifications
  • LiveView Chat
  • Video Chat
  • Video Snapshots
  • Pop-Out Video
  • Mobile SDK
  • Agent Queue & Forwarding
  • Team Monitoring
  • Statistics
  • Availability Monitor
  • Session Feedback
  • Audit Trail
  • Configurable Agent Interface
  • Request Filtering
  • Multi-Select Filter Queue

Pricing Info

unblu offers the following enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Performance – $50.00/user/month/annual billing

  • Unlimited Domains
  • Unlimited Agents (10 Minimum)
  • Universal Co-Browsing
  • Live Chat
  • Video Chat
  • Document Co-Browsing
  • Document Sharing
  • No Download
  • Analytics
  • Queue Management
  • SSL Encryption
  • Dynamic Websites
  • HTTPS Sites
  • Cross-Origin iFrame Support
  • SVG Support
  • Cross-Domain Navigation
  • In-Context Session Start
  • Self-Service Admin Console
  • Instant Provisioning
  • REST, JavaScript API
  • Cloud Deployment
  • Privacy Mode
  • URL Blacklisting
  • Page Level Content Protection
  • Audit Trail
  • Self-Service Support
  • Forum
  • Email, Phone Support

Enterprise – request a quote

  • All Performance Features
  • Concurrent Seat Licensing
  • Embedded Co-Browsing
  • LiveView Chat
  • Proxy Server Integration
  • Single Sign-On
  • On-Premise Deployment
  • Multi-Tenant Support
  • Field Level Content Protection
  • View & Point Mode
  • Premium Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Barclays, UBS, Bank Millennium

Integrations

unblu is proven to integrate seamlessly with a number of digital banking environments and infrastractures. The following are a few examples:

  • Avaloq AFP
  • Finova
  • Crealogix
  • Temenos
  • Mysis Fusion Banking
  • Ergon Airlock
  • Adnovum Nevis
  • ebankIT Internet Banking
  • F5 BigIP

The solution can also integrate with custom e-banking developments, call center solutions, IVR systems, and CRMs through:

  • JS API
  • REST API
  • Webhooks API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An online in-person experience delivery facilitator for the world’s leading banks and insurance companies.

Company Email

info@unblu.com

Contact No.

Company's Address

Kernserstrasse 17
6060 Sarnen
Switzerland

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Equity-Data Mining
  • Utilize DMS, Book Values, and OEM Incentives
  • Ready-To- Buy Opportunities
  • Individualized Service-Marketing Campaigns
  • Internet Lead Management
  • Lead Routing
  • Automatic Lead Reassignment
  • Automated Quotes
  • Mobile Sales Office
  • Mobile Retail
  • Sales App
  • Driver’s License Scanner
  • VIN Scanner
  • Send Vehicle Information, E-Brochures, and Photos
  • Upload Trade Information
  • Multi-Channel Communication
  • Automatic Notifications
  • Call Logging and Recording
  • Email Tracking
  • Car Deal Inventory Management
  • Access Vehicle Information and Details
  • Pricing Analysis
  • Vehicle Valuation
  • Customizable Pricing Rules
  • Template Library

Pricing Info

ELEAD1ONE’s SMB and enterprise pricing information is available only upon request. Please contact the company’s sales department, and get your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CHEVROLET, HYUNDAI, TOYOTA

Integrations

ELEAD1ONE can be integrated with DMSs (Dealership Management Systems), CRM platforms, and other third-party apps.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ELEAD1ONE is an efficient customer relationship management solution for car dealerships and automotive retail businesses of all sizes.

Company Email

eleadsales@eleadcrm.com

Contact No.

Company's Address

4001 Coleman Road North
Valdosta, Georgia 31602
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading customer experience platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

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Comparision

Please note that while both unblu and ELEAD1ONE may offer a top quality array of features every service might be created for a different company size. If you are comparing features you may want to give some attention to a company type they are catering to. Certain functionalities may scale up well for large enterprises but if you own a small or medium business it’s frequently more sensible to stay away from paying for advanced functionalities that you might never have a chance to use.

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