What is better Trainn or Zoho Desk? To make sure you get the most helpful and productive Knowledge Management Software for your enterprise, you need to compare products available on the market. For example, here you may match Trainn’s overall score of 8.0 against Zoho Desk’s score of 9.0. You can also compare their general user satisfaction: Trainn (98%) vs. Zoho Desk (100%).
What’s more, you can evaluate their good and bad points feature by feature, including their offered terms and costs. By comparing products you are more likely to pick the right software for your needs. It’s clear you should know your particular requirements to realize which service meets those needs.
Those of you who don't have much time or would like to get a Learning Management Systems (LMS) suggestion from our experts might want to try out these top choices for the current year: TalentLMS, Litmos, Graphy.
Trainn is a customer education platform that enables SaaS businesses and teams to launch effective B2B customer learning and training initiatives via product videos at a scale with less effort and overhead.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
No Knowledge Management Software will be able to cater to all the requirements of a company. Though core functionalities of Trainn and Zoho Desk are obviously a priority you should also carefully examine the integrations supported by every solution. In many cases your team will already be using other types of B2B software in your company and it’s much more beneficial to go with services that integrate well with each other. That way you can ensure a smooth exchange of information between your teams and apps, which can considerably reduce time spent on migrating between one solution and the next.
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