MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare TRACK Hospitality Software vs Serena Service Manager

What is better TRACK Hospitality Software or Serena Service Manager? Various firms require different types of Customer Support Software. To understand well which one meets your needs, think about comparing various options feature by feature an taking into consideration their conditions and prices. Furthermore, you will get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system.

The results are: TRACK Hospitality Software (8.0) vs. Serena Service Manager (7.0) for all round quality and functionality; TRACK Hospitality Software (98%) vs. Serena Service Manager (93%) for user satisfaction rating. Examine their strong and low points and decide which software is a better option for your company. An effective, simple tip is to list the pros and cons of both services side by side and see which solution has more benefits.

Our experts made sure to prepare reviews of all popular Hotel Management Software services available on the market, but among all the ones we reviewed these three deserved our special attention: RezOvation, Little Hotelier, Oracle Hospitality.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Call Center
  • Marketing
  • Reporting
  • CRM
  • Property Management
  • Cloud SaaS Tools
  • Track inventory
  • Unit audit trail
  • Owner portal
  • Display status of a unit in real-time
  • Ledger accounts
  • Create unique calendar groups
  • Integration with credit card
  • Send notifications
  • Property booking
  • Guest portal to increase retention
  • Create & view invoices
  • Create & track campaigns
  • Smart call routing

Pricing Info

TRACK is a quote-priced system where users are provided with individual SMB/enterprise pricing packages to meet their specific needs. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Southern Vacation Rentals, Sandestin Gold and Beach Resort, Skytop Lodge

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

TRACK Hospitality Software is the leading cloud SaaS solution for hospitality.

Company Email

info@trackhs.com

Contact No.

Company's Address

9900 Hemingway Ave. S
Cottage Grove MN, 55016
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

Starting from $89

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Change management
  • Configuration management
  • Dashboards and reports
  • Deployment options
  • Enterprise service catalog
  • Financial asset management
  • Incident and problem management
  • IT process automation
  • ITIL support
  • Knowledge management
  • Release management
  • Request fulfillment
  • Service level management
  • Social IT
  • User self-service

Pricing Info

Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.

For more pricing information, contact the vendor.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Boeing Company, A T & T Corp, Barclays Bank Plc, Bechtel Corporation

Integrations

No information available

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Serena Service Manager offers a process-driven approach to ITSM that allows business and IT to work together.

Company Email

support@serena.com

Contact No.

Company's Address

1850 Gateway Drive, 4th Floor, San Mateo, California 94404, USA

Cloudbeds

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Dashboard
  • Click and Drag Calendar
  • Room/Bed Assignments
  • Reservations Managers
  • Personalized Taxes, Fees, and Policies
  • Reservation Sources
  • Auto Room Mapping
  • Custom Payment Options
  • Central Pool Of Inventory
  • Reservation Delivery
  • Currency Conversion
  • Dedicated Booking Engine
  • Facebook Engine
  • Promotional Rate Plans
  • Group Analytics
  • Unified Booking Experience

Pricing Info

Cloudbeds offers a flexible enterprise pricing scheme based on your property type, business location, and the number of rooms your establishment provides. Contact Cloudbeds for more pricing information.

You can also submit a request for a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

La Chosa del Manglar, Club Pacifico Sur, Tints of Blue Residence

Integrations

Cloudbeds seamlessly integrates with numerous third-party apps such as email, CRM, electronic signatures and reporting software. The following are some of the solution’s more popular integrations:

  • Salesforce
  • Dropbox
  • Constant Contact
  • Gmail
  • Google Docs
  • HelloSign
  • MailChimp
  • Survey Monkey
  • Capsule CRM
  • EchoSign
  • Google Analytics
  • SugarCRM
  • Authorize.net
  • CyberSource
  • First Data
  • Stripe
  • PayPa
  • QuickBooks Payments
  • USA ePay
  • Orbital
  • Expedia
  • Booking.com
  • TripAdvisor
  • Wix.com
  • HostelWorld
  • SurveyGizmo
  • SurveyPal
  • Lightspeed
  • Tabology

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloudbeds is a browser-based hospitality management software that simplifies the working life of hoteliers.

Company Email

info@cloudbeds.com

Contact No.

Company's Address

2655 4th Ave
San Diego, CA 92103
USA

The services compared on this page are only a small part of our complete Customer Support Software category and you should remember that there might be more desirable alternatives out there. If you want to make sure you make the best possible choice for your company we definitely urge you to compare more products first. You can also consider to study our top 10 Customer Support Software list to see which services are now the best ones and dominate the market.

Page last modified