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Compare TRACK Hospitality Software vs MiContact Center

What is better TRACK Hospitality Software or MiContact Center? Reviewing products for the top Customer Support Software doesn't have to be complicated. On our review platform, you can easily match TRACK Hospitality Software and MiContact Center and immediately see their varying features. We allow you to take a look at their features, supported devices, customer support, prices, terms, and much more.

It's also possible to assess their overall score (8.0 for TRACK Hospitality Software vs. 7.8 for MiContact Center) and overall customer satisfaction level (98% for TRACK Hospitality Software vs. 100% for MiContact Center). Spend some time and examine your best alternatives and find out which one is ideal for your company. Likewise, you must consider the vendor’s credibility; are they reliable and will they still be around in a few years time?

In the event you have to quickly identify the more reliable Hotel Management Software according to our experts we advise you try out these solutions: RezOvation, Oracle Hospitality, Little Hotelier.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Call Center
  • Marketing
  • Reporting
  • CRM
  • Property Management
  • Cloud SaaS Tools
  • Track inventory
  • Unit audit trail
  • Owner portal
  • Display status of a unit in real-time
  • Ledger accounts
  • Create unique calendar groups
  • Integration with credit card
  • Send notifications
  • Property booking
  • Guest portal to increase retention
  • Create & view invoices
  • Create & track campaigns
  • Smart call routing

Pricing Info

TRACK is a quote-priced system where users are provided with individual SMB/enterprise pricing packages to meet their specific needs. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Southern Vacation Rentals, Sandestin Gold and Beach Resort, Skytop Lodge

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

TRACK Hospitality Software is the leading cloud SaaS solution for hospitality.

Company Email

info@trackhs.com

Contact No.

Company's Address

9900 Hemingway Ave. S
Cottage Grove MN, 55016
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • ACD (Automatic call distributor)
  • Active directory integration
  • Agent productivity tools
  • Agent routing
  • Agent scripting
  • Automated outbound dialing
  • Call and screen recording
  • Call flow authoring
  • CRM and third party integrations
  • CTI integration
  • Data exchange and surveys
  • Historical/real-time reporting
  • Inbound, outbound, and blended call routing
  • Interactive visual queue
  • Interactive voice response (IVR)
  • Live dashboards
  • Multi-channel support
  • PCI compliance
  • Silent monitoring
  • Unified agent desktop

Pricing Info

Contact Mitel for a custom price quote based on your business size.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem

Integrations

Mitel Portfolio Integrations

MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:

  • Outbound dialing and campaign management
  • Quality monitoring and call recording
  • Workforce management

Third-Party Contact Center Applications

Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.

These solutions include:

  • Customer Relationship Management
  • Presence and chat engines
  • Social media monitoring

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.

Company Email

Contact No.

Company's Address

350 Legget Dr., Kanata, ON K2K 2W7, Canada

Cloudbeds

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Dashboard
  • Click and Drag Calendar
  • Room/Bed Assignments
  • Reservations Managers
  • Personalized Taxes, Fees, and Policies
  • Reservation Sources
  • Auto Room Mapping
  • Custom Payment Options
  • Central Pool Of Inventory
  • Reservation Delivery
  • Currency Conversion
  • Dedicated Booking Engine
  • Facebook Engine
  • Promotional Rate Plans
  • Group Analytics
  • Unified Booking Experience

Pricing Info

Cloudbeds offers a flexible enterprise pricing scheme based on your property type, business location, and the number of rooms your establishment provides. Contact Cloudbeds for more pricing information.

You can also submit a request for a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

La Chosa del Manglar, Club Pacifico Sur, Tints of Blue Residence

Integrations

Cloudbeds seamlessly integrates with numerous third-party apps such as email, CRM, electronic signatures and reporting software. The following are some of the solution’s more popular integrations:

  • Salesforce
  • Dropbox
  • Constant Contact
  • Gmail
  • Google Docs
  • HelloSign
  • MailChimp
  • Survey Monkey
  • Capsule CRM
  • EchoSign
  • Google Analytics
  • SugarCRM
  • Authorize.net
  • CyberSource
  • First Data
  • Stripe
  • PayPa
  • QuickBooks Payments
  • USA ePay
  • Orbital
  • Expedia
  • Booking.com
  • TripAdvisor
  • Wix.com
  • HostelWorld
  • SurveyGizmo
  • SurveyPal
  • Lightspeed
  • Tabology

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloudbeds is a browser-based hospitality management software that simplifies the working life of hoteliers.

Company Email

info@cloudbeds.com

Contact No.

Company's Address

2655 4th Ave
San Diego, CA 92103
USA

When you test various Customer Support Software apps you shouldn’t just look at their features list and provided pricing plans. Consider that the software must be adjusted to your requirements and team so the more flexible their offer the better. Explore what OSes are supported by TRACK Hospitality Software and MiContact Center and ensure you will get mobile support for whatever devices you use in your company. You should also learn which languages and countries are supported, because this may be a key element for many companies.

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