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Compare Track-It! vs HipChat

What is better Track-It! or HipChat? The ideal Customer Support Software is a product that can tackle your company’s unique needs. It’s easy to find which option works really with your enterprise if you compare numerous products before you decide which one is the best.

For example, Track-It! and HipChat are scored at 8.1 and 8.6, respectively, for general quality and performance. Similarly, Track-It! and HipChat have a user satisfaction rating of 100% and 90%, respectively, which suggests the general satisfaction they get from customers. Even better, talk to a regular user of the software and ask for their feedback concerning the software in question.

Users who are pressed for time or could use a Customer Support Software advice from our experts may want to try out these top choices for the current year: Salesforce Service Cloud, Salesforce Essentials, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $995

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • IT Help Desk / Facilities Management / HR Management
  • Asset Management
  • Change Management
  • Self-Service Portal
  • Software License Management
  • Mobile Help Desk
  • Knowledge Management
  • Scheduled & E-mailed Reports
  • Dashboards and Analytics
  • Purchasing
  • Training
  • Library

Pricing Info

Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Zane State College

Integrations

  • LDAP/Active Directory integration
  • Track-It Barcode
  • Remote Track-It!

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Track-It! combines the features of a help desk solution and an asset management platform into one dynamic package.

Company Email

Contact No.

Company's Address

2101 CityWest Boulevard
Houston, TX 77042

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 90%

Pricing

Starting from $2

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Easy Screen Sharing
  • Secure Guest Access
  • 256-bit SSL encryption Security
  • Drag and Drop File Sharing
  • Unlimited Chatrooms
  • Full Customization
  • Fully Searchable
  • Synchronization Access Devices and App
  • Searchable History

Pricing Info

HipChat offers a free edition and a subscription plan priced at a very low rate. Users who want to test drive HipChat may want opt for a 30-day free trial period with no credit card required.

HipChat Basic – Free

  • Mac, Windows, iOS, and Android
  • Group chat and IM
  • Guest access
  • Unlimited integrations
  • 5GB File Storage

HipChat Plus – $2/user/month

All HipChat Basic features plus:

  • 1-to-1 voice and video calling
  • 1-to-1 screen sharing
  • History retention controls
  • Unlimited File Storage
  • Unlimited Searchable Message History

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Expedia, Netflix, Dropbox, Salesforce

Integrations

HipChat supports integrations with the following business systems and applications:

  • Aha!
  • Airbrake
  • Alias
  • AnsswerHub
  • Appear.in
  • Asana
  • Axosoft SocialConnect
  • Bamboo
  • Bitbucket
  • Biztera
  • Blossom
  • Bonusly
  • Boundary
  • Bugsnag
  • Capistrano
  • CircleCI
  • Close.io
  • Codeship
  • Confluence
  • Crashlytics
  • Datadog
  • Desk.com
  • DoneDone
  • Enchant
  • Envoy Visitor Registration
  • Exceptional
  • Fastlane
  • Freshdesk
  • Geek Advent
  • Github
  • GoToMeeting
  • Google Cloud Platform
  • Google Drive
  • Google Hangouts
  • Gyazo
  • Help Scout
  • Helpmonks
  • Heroku
  • HeyUpdate
  • HipGif
  • hpmob
  • Honeybadger
  • Instawell
  • Intercom
  • JIRA
  • Jenkins
  • Librato
  • Loggly
  • MailChimo
  • Munin
  • Netuitive
  • taskblitz
  • ZeroCater
  • ZenDesk
  • Zapier
  • Wunderlist
  • WorkingOn
  • WordPress
  • Woopra
  • VictorOps
  • UserVoice
  • Twitter
  • Trello
  • Travis CI
  • teamCity
  • Telzio
  • StatusPage.io
  • Status Hero
  • Screenhero Slash Command
  • Server Density
  • Runscope
  • Redmine
  • Reamaze
  • Raygun
  • Quote of The Day
  • Pivotal Tracker
  • Pingboard
  • Pingdom
  • PagerDuty
  • Panopta
  • Opsmatic
  • Opsview

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

HipChat is a communications platform designed specifically for business team chatting.

Company Email

sales@atlassian.com

Contact No.

Company's Address

Level 6, 341 George St
Sydney, NSW, 2000, Australia

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

No Customer Support Software will be able to cater to all the requirements of a business. Even though main features of Track-It! and HipChat are important you should also carefully study the integrations supported by a given solution. Very often your team will already be making use of some other SaaS software in your company and it’s always more beneficial to opt for software that integrate well with each other. That way you can guarantee a smooth exchange of data between your teams and services, which can considerably reduce time spent on migrating between one software and the other.

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