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Compare Track-It! vs HelpCrunch

What is better Track-It! or HelpCrunch? Today’s companies require the most effective Customer Support Software product to remain competitive. On this page we help you with choosing the best service, by allowing you to evaluate Track-It! and HelpCrunch down to the very details of their individual modules.

It is also possible to examine our general scoring values, which rate the software all round quality and performance. Track-It! got a 8.1 score, while HelpCrunch has a score of 8.7. Likewise, it is possible to compare their general user satisfaction rating: 100% (Track-It!) against 100% (HelpCrunch). Don’t forget to choose the application that best matches your most urgent issues, not the solution with a lot of features.

We did our best to prepare reviews of all popular Customer Support Software services that you can find out there, but among all the ones we reviewed these three caught our special attention: Salesforce Service Cloud, Freshdesk, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $995

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • IT Help Desk / Facilities Management / HR Management
  • Asset Management
  • Change Management
  • Self-Service Portal
  • Software License Management
  • Mobile Help Desk
  • Knowledge Management
  • Scheduled & E-mailed Reports
  • Dashboards and Analytics
  • Purchasing
  • Training
  • Library

Pricing Info

Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Zane State College

Integrations

  • LDAP/Active Directory integration
  • Track-It Barcode
  • Remote Track-It!

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Track-It! combines the features of a help desk solution and an asset management platform into one dynamic package.

Company Email

Contact No.

Company's Address

2101 CityWest Boulevard
Houston, TX 77042

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Live Chat
  • Email Automation
  • Help Desk
  • Ticketing
  • Real-Time Messaging
  • Customer Engagement
  • Customer Conversion
  • Personalized Email Marketing Campaigns
  • Multi-Channel Customer Communication
  • Dashboard
  • Unlimited Conversations, Contacts, and Leads
  • Visitor Targeting
  • Proactive Engagement
  • Chat Ratings
  • Analytics and Reporting
  • Visitor Profiles
  • Personal, Contact, Behavioral Data
  • Workload Distribution
  • Customer Satisfaction Levels
  • Offline Mode
  • Free Chat and Email Support
  • Customer Onboarding Campaign
  • Triggered Auto Messages
  • Customer Data and Actions Tracking
  • Default and Custom Filters
  • Precise Targeting
  • Selective Feedback Collection
  • Product Upsell and Cross-Sell
  • Promo Campaigns
  • Time-Limited Offers
  • Mailbox Forwarding

Pricing Info

HelpCrunch has an easy-to-scale business model with agent-based pricing. The software has a 14-day free trial so you can explore its features and functionality free of charge. You may also use the app’s completely free plan. Here are the pricing details of HelpCrunch:

Live Chat

Free – $0

  • 1 Agent
  • 1 Chat Auto Message
  • Basic Settings and Customization
  • 30-day Chat History
  • 500 Contacts
  • 1 Domain/App
  • Low Priority Live Chat Support

Basic – $9/month billed annually

  • $12/agent/month billed monthly
  • 1 Agent
  • 3 Chat Auto Messages
  • Full Chat Customization
  • Unlimited Chat History
  • Unlimited Contacts
  • 1 Domain/App
  • Personal Onboarding Assistant

Premium – $17/month billed annually

Billed annually:

  • 1 agent – $17/month
  • 2 agents – $32/month or $16/agent/month
  • 3 agents – $45/month or $15/agent/month
  • 5 agents – $70/month or $14/agent/month
  • 7 agents – $91/month or $13/agent/month
  • 10 agents – $120/month or $12/agent/month

Billed monthly:

  • 1 agent – $21/month
  • 2 agents – $40/month or $20/agent/month
  • 3 agents – $57/month or $19/agent/month
  • 5 agents – $90/month or $18/agent/month
  • 7 agents – $119/month or $17/agent/month
  • 10 agents – $160/month or $160/agent/month

Features:

  • Up to 10 Agents
  • Unlimited Chat Auto Messages
  • Advanced Chat Customization
  • Unlimited Chat History
  • Unlimited Contacts
  • Up to 10 Domains/Apps
  • Personal Onboarding Assistant
  • Chat Widget Unbranding

Custom/Enterprise Plan – By quote

Live Chat & Emails

In addition to the live chat features, these plans include email automation.

Basic – $19/month billed annually

  • $25/month billed monthly
  • 1 Agent
  • 3 Email Auto Messages
  • Up to 5,000 Emails
  • 3 Chat Auto Messages
  • Full Chat Customization
  • 1 Domain/App
  • Personal Onboarding Assistant

Premium – $68/month billed annually

Billed annually:

  • 2 agents – $68/month or $34/agent/month
  • 3 agents – $99/month or $33/agent/month
  • 5 agents – $160/month or $32/agent/month
  • 7 agents – $217/month or $31/agent/month
  • 10 agents – $300/month or $30/agent/month

Billed monthly:

  • 2 agents – $84/month or $42/agent/month
  • 3 agents – $120/month or $40/agent/month
  • 5 agents – $195/month or $39/agent/month
  • 7 agents – $266/month or $38/agent/month
  • 10 agents – $360/month or $36/agent/month

Features:

  • 2-10 Agents
  • Unlimited Email Auto Messages
  • Up to 500,000 Emails
  • Unlimited Chat Auto Messages
  • Advanced Chat Customization
  • Up to 10 Domains/Apps
  • Personal Onboarding Assistant
  • Chat Widget Unbranding

Enterprise – By quote

  • More than 10 agents
  • All Premium features
  • More than 500,000 emails
  • More than 10 domains/apps

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SE Ranking, StatCounter, Snovio

Integrations

HelpCrunch lets you deeply integrate your product through JavaScript, REST API, iOS or Android SDKs. You can also integrate seamlessly with the following third-party apps:

  • FB Messenger
  • Facebook
  • Twitter
  • Google+
  • WhatsApp
  • Viber
  • Telegram
  • Skype
  • Slack
  • WordPress
  • Magento
  • Google Tag Manager
  • Google Analytics
  • Shopify
  • Tumblr
  • Squarespace
  • PrestaShop
  • Jimdo
  • 3dcart
  • SpaceCraft
  • OpenCart
  • Big Cartel
  • Fluid App
  • Drupal
  • Joomla
  • Zapier
  • Salesforce
  • Zendesk
  • Zoho
  • Mixpanel
  • Segment
  • Wix

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An intelligent customer communication software for leveraging customer service through live chat, web messaging and mobile messaging.

Company Email

info@helpcrunch.com

Contact No.

Company's Address

HelpCrunch
600 California St, San Francisco
CA 94108
USA

You should keep in mind that while both Track-It! and HelpCrunch may provide an excellent range of features every product might be aimed at a different business size. If you are comparing features you should give some attention to a business type they are catering to. Some features might scale up effectively for large enterprises but if you have a small or mid-sized company it’s usually more sensible to stay away from paying for advanced features that you may never use.

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