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Compare Track-It! vs EVS7

What is better Track-It! or EVS7? When choosing the proper Customer Support Software for your enterprise our recommendation is that you assess the functions, rates, and other essential info concerning the product and vendor. Here, you are able to see the parallels and discrepancies between Track-It! (overall score at 8.1 and user satisfaction at 100%) and EVS7 (overall score at 7.1 and user satisfaction at N/A%).

You may also examine their unique details, for example features, plans, pricing, conditions, etc. What is more, analyze the terms closely for information on hidden costs, like, installation, separate support plan, upgrade fees, storage fees, and more.

We are aware that not all businesses have the time to scrutinize a large number of various products, so we created a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $995

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • IT Help Desk / Facilities Management / HR Management
  • Asset Management
  • Change Management
  • Self-Service Portal
  • Software License Management
  • Mobile Help Desk
  • Knowledge Management
  • Scheduled & E-mailed Reports
  • Dashboards and Analytics
  • Purchasing
  • Training
  • Library

Pricing Info

Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Zane State College

Integrations

  • LDAP/Active Directory integration
  • Track-It Barcode
  • Remote Track-It!

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Track-It! combines the features of a help desk solution and an asset management platform into one dynamic package.

Company Email

Contact No.

Company's Address

2101 CityWest Boulevard
Houston, TX 77042

EVS7

vs

NOAWARDS
YET

SmartScore™

OUR SCORE 7.1

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $39

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Click-to-Call
  • Outbound & Inbound Calls
  • Reporting & Statistics
  • Pre-Recorded Voicemail Drop
  • Appointment Setting
  • Interactive Voice Response
  • Answering Machine Detection
  • Automatic Call Distribution
  • Call Transfers
  • Call Conferencing
  • Call Recording
  • Caller ID Number Display
  • Manager Portal

Pricing Info

EVS7 offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Cricket – $59/agent/month, $39/agent/month/annual billing, $49/agent/month/quarterly subscription

  • Click-to-Call
  • Pre-Record Voicemail Drops
  • 1 User Minimum
  • Unlimited Outbound & Inbound Calls
  • One DID per User
  • Basic Reporting & Statistics
  • Web-Based CRMs Integration

Dolphin – $89/agent/month, $69/agent/month/annual billing, $109/agent/month/quarterly subscription

  • Rapid Phone List Dialing
  • Pre-Record Voicemail Drops
  • 1 User Minimum
  • Unlimited Outbound & Inbound Calls
  • One DID per User
  • Basic Reporting & Statistics
  • Coaching or Monitoring (Optional)
  • Appointment Setting
  • Email
  • Zoho & LeadMaster Integration

Parrot – $89/agent/month, $39/agent/month/annual billing, $119/agent/month/quarterly subscription

  • Predictive & Blended Dialling
  • Pre-Record Voicemail Drops
  • 3 Users Minimum
  • Unlimited Outbound & Inbound Calls
  • One DID per User
  • Advanced Reporting & Statistics
  • Coaching or Monitoring
  • Appointment Setting
  • Email
  • Real-Time Manager Portal
  • Answering Machine Detection
  • Automatic Call Distribution
  • Interactive Voice Response
  • Open API

All plans include:

  • Call Transfers
  • Call Conferencing
  • Caller ID Number Display
  • Flexible Call Recording
  • Unlimited Dialer Technical Support
  • 1-Click Pre-Recorded Voicemail
  • Free Software Upgrades
  • Free Local or Toll-Free Number

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Walgreens, Century21, Disney

Integrations

EVS7 Cricket integrates with various web-based CRM systems, Dolphin supports connections with Zoho and WebMaster, while Parrot gives users access to open API for maximum flexibility.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

EVS7 is a well-rounded, cloud-based call center service solution.

Company Email

sales@evs7.com

Contact No.

Company's Address

16475 Dallas Parkway Suite 350
Addison, TX 75001
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Both Track-It! and EVS7 were evaluated by a team of reliable SaaS experts who conducted a detailed study of all crucial elements of each product. Their ultimate rating was prepared by means of unique SmartScore system which provides an individual partial score to every component like: main functionalities, customer support, mobile support, security, client satisfaction as well as media presence. We realize useful features are not the only thing crucial to a company so we make sure we pay attention to all sides of a service before giving it a final rating.

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