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Compare Track-It! vs Acquire

What is better Track-It! or Acquire? A good way to find the right Customer Support Software product for your company is to compare the solutions against each other. Here you can compare Track-It! and Acquire and see their features compared contrastively to help you choose which one is the superior product.

Similarly, you can compare their overall ratings, such as: overall score (Track-It!: 8.1 vs. Acquire: 8.5) and user satisfaction (Track-It!: 100% vs. Acquire: 99%). Examine their distinctive features and similarities and discover which one outperforms the other. Likewise, imagine your company tomorrow; will your business outgrow the app in the next 3-5 years?

People who are pressed for time or could use a Customer Support Software advice from our team might want to take a look at these top choices for this year: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $995

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • IT Help Desk / Facilities Management / HR Management
  • Asset Management
  • Change Management
  • Self-Service Portal
  • Software License Management
  • Mobile Help Desk
  • Knowledge Management
  • Scheduled & E-mailed Reports
  • Dashboards and Analytics
  • Purchasing
  • Training
  • Library

Pricing Info

Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Zane State College

Integrations

  • LDAP/Active Directory integration
  • Track-It Barcode
  • Remote Track-It!

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Track-It! combines the features of a help desk solution and an asset management platform into one dynamic package.

Company Email

Contact No.

Company's Address

2101 CityWest Boulevard
Houston, TX 77042

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Co-browsing software
  • Extensions and plug-ins
  • Instant file sharing
  • Live call recording
  • Live text chat
  • Live video assistance
  • Live voice call
  • Screen sharing
  • Speech to text
  • Statistics and analytics

Pricing Info

Acquire offers the following basic and enterprise pricing packages:

Basic Plan – Free

  • 250 Customer profiles
  • Chat messenger
  • 1 Campaign and Trigger
  • Facebook and Slack integration
  • Send emails
  • Offline form to capture details

Premium Plan – $35/agent/month or $25/agent/month (annual billing)

  • Unlimited Customer Profiles
  • Video & Voice chat
  • Co-Browsing & Screensharing
  • Complete Integrations
  • Reporting
  • Unlimited Campaigns & Triggers

Team Plan – $250/agent/month or $200/agent/month (annual billing)

  • Additional agents – $40 per month per agent (annual billing) or $50 per month per agent (monthly billing)
  • Includes 5 Agents & Premium Plan
  • AI Chatbot with Knowledgebase
  • Live Team Performance
  • Mobile SDK (iOS & Android)
  • Video & Voice Call Recording
  • Team Analytics

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Samsung, Lexus, Audi, Kleer

Integrations

Acquire integrates with the following business systems and applications:

  • Microsoft Dynamic CRM
  • Zoho
  • Salesforce
  • Hubspot
  • Infusionsoft
  • SugarCRM
  • Zoho support
  • Freshdesk
  • Zendesk
  • Zapier
  • Slack

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Acquire is an improved solution that has increased its capability from just live chat to become a complete multi-channel customer communication platform.

Company Email

hello@acquire.io

Contact No.

Company's Address

Acquire, Inc
1067 Market Street, Suite 3005
San Francisco, CA 94103
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

In case you continue having doubts about which service will perform best in your case it might be a good idea to examine each service’s social metrics. These metrics are quite often an indicator of how popular a given software is and how large is its online presence. For instance Track-It! Twitter profile has currently 1041 followers. At the same time Acquire Twitter is followed by 1448 users.

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