Compare Totango vs. Vision Critical

Different organizations want different types of CRM Software. To learn which one suits you, think about evaluating various options feature by feature along with their terms and pricing. Similarly, you can get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system. The results are: Totango (8.8) vs. Vision Critical (8.6) for total quality and usefulness; Totango (90%) vs. Vision Critical (84%) for user satisfaction rating. Examine their strong and weaker points and find out which software is a more sensible choice for your company. One simple but effective tactic is to write the pros and cons of both services side by side and see which solution has more benefits. We realize that not all people have enough time to test dozens of different products, so we prepared a list of recommendations that you may find useful. Our top choices for the Customer Experience Management Software category are: Yotpo, Qualtrics CX, Contactually.
Compare

Totango

VS

Vision Critical

VS

Totango screenshot Vision Critical screenshot
Pricing Details

Our Score

Our Score

8.8 ?

Our Score

8.6 ?

Client Experience

Client Experience

Client Experience

90% ?

Client Experience

84% ?

Pricing

Pricing

by quote

by quote

Pricing Type

Pricing Type

Quote-based Quote-based
Full Review

Full Review

Overview

Overview

Totango offers a clear view of engagement across multiple customer portfolios and segments.
Vision Critical is a cloud-based customer intelligence platform that provides engaging, real-time data that empowers customer engagement online.
Quick Links
Integrations

Integrations

Totango can integrate with a wide range of third-party CRM and helpdesk apps. You can also add your custom solution via API.

  • Zendesk Helpdesk
  • Freshdesk
  • Desk.com
  • Salesforce
  • GoodData
  • CSV files

No information available.

Languages

Languages

English English, France
Company's Address

Company's Address

1200 Park Place, Suite 200
San Mateo, CA 94403
USA
200 Granville Street Mezzanine Floor
Vancouver, BC V6C 1S4
Canada
Types of Clients

Types of Clients

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Available Devices

Available Devices

Windows
Linux
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Web-based
Available Plans

Available Plans

Totango’s enterprise pricing is offered by quote only. The vendor will try to come up with a plan that fits your needs and budget. To request for a customized plan reach out to the vendor directly.

Vision Critical is priced on quote basis, meaning that the company tailors special SMB/enterprise pricing plans for each user. Contact them for more information and ask for your quote.

Features

Features

Totango FEATURES

  • Early warning systems
  • Account management
  • Success plays
  • Revenue center
  • Customer success campaigns
  • Customer segmentation
  • Activity streams
  • Conversion streams
  • Engagement score
  • Drill down to accounts
  • Cohort tables
  • Export
  • Dynamic filter

Vision Critical FEATURES

  • Sparq authoring
  • Survey templates
  • Private discussion boards
  • Analysis Beta
  • Advanced member recruiting tools
  • Profiling
  • Deep audience segmentation
  • Real-time metrics
  • Shareable reports
  • Historical insight
  • Multilingual support
  • Security
Prominent Clients

Prominent Clients

Pandora, AutoDesk, Zoom Discovery Communications, NASCAR, Marriott
Contact Email

Contact Email

hi@totango.com
Phone No.

Phone No.

+1-800-634-1990 +1-604-647-1980
Pricing Details

Pricing Details

Learn more about Totango pricing Learn more about Vision Critical pricing
Types of Support

Types of Support

Phone Live Support
Ticket
Phone
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t count on just a wide array of functionalities and flexible pricing plans from a well-known CRM Software. Almost as essential as core features is a quality customer support. You want to guarantee that if you have any questions about Totango or Vision Critical, or you run into a problem, or perhaps you’ll want to request a certain update or functionality beneficial to your business you can rely on a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you are able to profit from personal training or at least an FAQ you can use.