Compare Totango vs. TeamSupport

When choosing the proper CRM Software for your business it is recommended that you examine the characteristics, pricing, along with other crucial details concerning the product and vendor. Here, you can examine the parallels and discrepancies between Totango (overall score at 8.8 and user satisfaction at 90%) and TeamSupport (overall score at 9.1 and user satisfaction at 99%). It's also possible to look at their specific modules, such as tools, plans, pricing, conditions, etc. Moreover, read the terms carefully for information on extra charges, such as, installation, separate helpdesk support, upgrade fees, disk space fees, and others. Those of you who are pressed for time or need a Customer Experience Management Software recommendation from our experts might want to examine these top choices for the current year: Yotpo, Contactually, Qualtrics CX.
Product

Totango

VS

TeamSupport

VS

Totango screenshot TeamSupport screenshot
Pricing Page

Score

Our Score

8.8 ?

Our Score

9.1 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

90% ?

Client Satisfaction

99% ?

Pricing

Pricing

by quote

$50

Price Scheme

Price Scheme

Quote-based Monthly payment | Annual Subscription
Full Review

Full Review

General Info

General Info

Totango offers a clear view of engagement across multiple customer portfolios and segments.
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients.
Useful Links
Available Features

Available Features

Totango FEATURES

  • Early warning systems
  • Account management
  • Success plays
  • Revenue center
  • Customer success campaigns
  • Customer segmentation
  • Activity streams
  • Conversion streams
  • Engagement score
  • Drill down to accounts
  • Cohort tables
  • Export
  • Dynamic filter

TeamSupport FEATURES

Agent tools
  • Intuitive online help desk interface
  • Customizable dahsboard
  • Powerful search
  • Integrated screen recordings
  • Mobile agent tools
  • Ticket automation
  • SLA management
Collaboration
  • WaterCooler social networking tool
  • Groups
  • Internal chat
  • Wiki
  • Community
Customer self-service
  • Advanced portal tools
  • Ticket deflection
  • Knowledge base
Multi-channel support
  • Email integration
  • Integrated live chat
  • Facebook integration
  • Integrated customer database
  • Product database
  • Track service contracts
  • Integration with popular CRM systems
Management tools
  • Reporting and metrics
  • Rights management
  • Integration with business intelligence systems
OS Supported

OS Supported

Windows
Linux
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size

Company Size

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Plans

Pricing Plans

Totango’s enterprise pricing is offered by quote only. The vendor will try to come up with a plan that fits your needs and budget. To request for a customized plan reach out to the vendor directly.

TeamSupport is a cloud hosted collaborative help desk solution available in the following SMB and enterprise pricing plans:

Support Desk – $50 per agent per month, billed annually

  • Designed for end-user customer support or internal help desk operations;
  • Lets you easily assign, track and manage support requests.

Enterprise – $65 per agent month, billed annually

  • You can connect customer support
  • Product development and product management
  • Teams can use the same tool and share data
  • Track support issues, product bugs, defects, and feature enhancements.
Contact Email

Contact Email

hi@totango.com sales@teamsupport.com
Languages Supported

Languages Supported

English English
Available Support

Available Support

Phone Live Support
Ticket
Phone Live Support
Ticket Training
Contact Phone

Contact Phone

+1-800-634-1990 +1-800-596-2820
Company's Address

Company's Address

1200 Park Place, Suite 200
San Mateo, CA 94403
USA
100 Highland Park Village, Suite 200
Dallas, TX 75205
USA
Prominent Customers

Prominent Customers

Pandora, AutoDesk, Zoom AT&T, Walmart, American Lung Association, Fuji Film, NBA
Integrations

Integrations

Totango can integrate with a wide range of third-party CRM and helpdesk apps. You can also add your custom solution via API.

  • Zendesk Helpdesk
  • Freshdesk
  • Desk.com
  • Salesforce
  • GoodData
  • CSV files

TeamSupport integrates with the following business systems and applications:

  • JIRA
  • ServiceNow
  • HubSpot
  • Slack
  • Salesforce.com
  • Beanstalk
  • Highrise
  • MailChimp
  • Nicereply
  • Zoho Reports
  • Dropbox
  • Zapier
  • Facebook
  • Rest API
Pricing Page

Pricing Page

Learn more about Totango pricing Learn more about TeamSupport pricing
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Please keep in mind that even though both Totango and TeamSupport may offer an outstanding set of features each product could be designed for a different business size. If you are studying different apps you may want to give some attention to a business size they are aimed at. Specific features might scale up well for huge enterprises but if you run a small or medium company it’s often more sensible to stay away from paying for customized features that you might never use.